Job Description
Job Description
The world’s best colleague digital experience. That’s what we deliver. Everywhere. Every single day. American Express’s global employees and contractors (we call them colleagues) are served by an award-winning Digital Workplace team that enables communication, connection, and productivity – and we’re just getting started
Responsibilities
• Identifies and mitigates risks and impediments to project delivery in collaboration with cross-functional teams, escalating issues as necessary
• Drives technical discussions related to architectural approach and system design, documenting and implementing solutions
• Conducts Program Increment (PI) planning meetings with leadership, product management, and delivery teams to ensure alignment and readiness
• Oversees Agile Release Train (ART) meetings to ensure the preparation, readiness, and prioritization of features for future PI planning sessions
• Identifies and mitigates impediments, manages risks, dependencies, and resourcing needs to ensure smooth ART execution
• Encourages Inspect & Adapt sessions and other retrospective meetings to promote continuous learning and improvement within the team
• Develops and refines implementation roadmaps in collaboration with product and engineering team
• Prepares and presents leadership updates on delivery status and key decisions needed to support project delivery
• Identifies and articulates opportunities for improvements to the delivery process and assists teams in redesigning process flows, ensuring documentation best practices are followed
• Leads Program Increment (PI) planning meetings and other Agile ceremonies to ensure plans are feasible, capacity is managed, and risks are mitigated
• Supports in creation of technical specification documents and blogs that explain product functionality and clarity on the project objectives
• Ensures compliance with Software Development Life Cycle (SDLC) standards and leads change management and release management activities
• Tracks relevant Objectives and Key Results/Key Performance Indicator (OKR/KPIs) to measure and report on project performance
• Collaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectives
Qualifications
• Bachelor's degree in a technical discipline (e.g., Computer Science, Information Technology, Engineering) and/or comparable experience; advanced degree preferred
• Knowledge of Agile/SAFe/Lean methodologies
• Knowledge of technical challenges and systems design
• Knowledge of the full life cycle of product development, from concept to delivery, including Test Driven Development
• Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
Work Experience
• Experience in program delivery or project management, preferably within a technology-focused environment
• Experience in managing multiple projects and coordinating cross-functional teams
• Experience in project management software tools and techniques, such as JIRA, Confluence, or similar platforms
• Experience in writing technical documentation
Licenses & Certifications
Certification in SPC (SAFe Program Consultant), SA (SAFe Agilist), PMI-ACP (Agile Certified Practitioner), or PMP (Project Management Professional) is a plus
About Us
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
The world’s best colleague digital experience. That’s what we deliver. Everywhere. Every single day. American Express’s global employees and contractors (we call them colleagues) are served by an award-winning Digital Workplace team that enables communication, connection, and productivity – and we’re just getting started
Responsibilities
• Identifies and mitigates risks and impediments to project delivery in collaboration with cross-functional teams, escalating issues as necessary
• Drives technical discussions related to architectural approach and system design, documenting and implementing solutions
• Conducts Program Increment (PI) planning meetings with leadership, product management, and delivery teams to ensure alignment and readiness
• Oversees Agile Release Train (ART) meetings to ensure the preparation, readiness, and prioritization of features for future PI planning sessions
• Identifies and mitigates impediments, manages risks, dependencies, and resourcing needs to ensure smooth ART execution
• Encourages Inspect & Adapt sessions and other retrospective meetings to promote continuous learning and improvement within the team
• Develops and refines implementation roadmaps in collaboration with product and engineering team
• Prepares and presents leadership updates on delivery status and key decisions needed to support project delivery
• Identifies and articulates opportunities for improvements to the delivery process and assists teams in redesigning process flows, ensuring documentation best practices are followed
• Leads Program Increment (PI) planning meetings and other Agile ceremonies to ensure plans are feasible, capacity is managed, and risks are mitigated
• Supports in creation of technical specification documents and blogs that explain product functionality and clarity on the project objectives
• Ensures compliance with Software Development Life Cycle (SDLC) standards and leads change management and release management activities
• Tracks relevant Objectives and Key Results/Key Performance Indicator (OKR/KPIs) to measure and report on project performance
• Collaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectives
Qualifications
• Bachelor's degree in a technical discipline (e.g., Computer Science, Information Technology, Engineering) and/or comparable experience; advanced degree preferred
• Knowledge of Agile/SAFe/Lean methodologies
• Knowledge of technical challenges and systems design
• Knowledge of the full life cycle of product development, from concept to delivery, including Test Driven Development
• Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
Work Experience
• Experience in program delivery or project management, preferably within a technology-focused environment
• Experience in managing multiple projects and coordinating cross-functional teams
• Experience in project management software tools and techniques, such as JIRA, Confluence, or similar platforms
• Experience in writing technical documentation
Licenses & Certifications
Certification in SPC (SAFe Program Consultant), SA (SAFe Agilist), PMI-ACP (Agile Certified Practitioner), or PMP (Project Management Professional) is a plus
About Us
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
💡 Quick Summary
Seeking a career-building opportunity? The Senior Assoc-Tech Project Management - Digital Workplace position is now open for candidates interested in the Operations Executive Jobs sector. This role in Phoenix offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.
