Senior Claims Service Consultant

Full job description
SENIOR CLAIMS SERVICE CONSULTANT (MOTOR) – CUSTOMER& OPERATIONS – AU WIDE

Available to work from either the Sydney, Adelaide, Brisbane, Melbourne, or Perth office
Must be willing to work on a rotating roster (8:00 AM to 5:30 PM Sydney time), Monday to Friday
Must be able to work fully onsite during the first week of employment for the training period
At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

About the role

Managing a portfolio of claims from validation to finalisation, ensuring timely communication and adherence to AAL’s Claims Management Process.
Applying sound decision-making in assessing liability and authorising payments within delegated authority, while ensuring compliance with legislation and company standards.
Delivering a positive and empathetic customer experience through accurate, timely, and effective claims handling.
Coaching and mentoring less experienced team members to support capability development within the team.
Building and maintaining strong relationships with internal and external stakeholders to manage expectations and optimise claim outcomes.
About you

Tertiary and/or industry-recognised qualifications in insurance or a related field.
Proven experience managing complex claims within a matrixed general insurance environment, with strong technical capability inmotor claims; additional background in farm motor is highly regarded.
Demonstrated ability to lead, coach, and build capability within a claims team in a collaborative environment.
Strong analytical skills with the ability to interpret complex information, extract insights, and support sound decision-making.
High attention to detail, excellent communication skills, and strong proficiency in insurance systems, reporting tools, and documentation standards.
A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.
Benefits and perks

Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
For more details about our benefits, visit theAllianz Careers site.
About our culture
We care about everything that makes you, you. We believe in a workplace that celebrates inclusion and equal opportunity, where people of all genders, ages, religions, ****** orientations and abilities are not only welcomed but valued for the unique perspectives and talents they bring to work. We’re committed to fostering an environment where everyone belongs and can thrive and reach their fullest potential.

Adjustments and support
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out tocareers@allianz.com.au for a confidential conversation.
 

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