Job Description
Location: Chicago, IL, United States
Date Posted: Apr 26, 2026
Description
About Alvarez & Marsal
Alvarez & Marsal (A&M) is a global consulting firm with entrepreneurial, action and results-oriented professionals. We take a hands-on approach to solving our clients' problems and assisting them in reaching their potential. Our culture celebrates independent thinkers and doers who positively impact our clients and shape our industry. The collaborative environment and engaging work—guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity—are why our people love working at A&M.
The Team
We are seeking a Senior Director of Global Change Management to lead the adoption strategy for enterprise AI and Knowledge Management initiatives. This role is critical to ensuring that investments in AI and knowledge platforms translate into real, sustained business impact.
This leader will sit at the intersection of people, process, and technology, driving organization-wide adoption of AI-enabled tools and knowledge solutions. You will partner closely with product, engineering, and business leaders to ensure solutions are not only built—but embraced, embedded, and scaled across the organization.
How you will contribute
Adoption Strategy & Execution
• Define and lead the global enterprise-wide change and adoption strategy for AI and Knowledge Management initiatives
• Develop scalable frameworks to drive awareness, engagement, and long-term adoption
• Align change strategies to business priorities and measurable outcomes
• Design and lead end-to-end change management strategies for AI and knowledge management initiatives, ensuring technology adoption is grounded in people-centered approaches and measurable behavior change.
• Define and track change readiness and adoption metrics, using data to continuously refine interventions and report progress to senior leadership.
Stakeholder Engagement & Leadership
• Develop stakeholder engagement plans, resistance management frameworks, and executive alignment strategies — translating complex AI use cases into clear, compelling narratives for diverse audiences.
• Partner with HR, communications, and business unit leads to build change capability across the organization, including training programs, champion networks, and feedback loops that sustain adoption.
• Act as a trusted advisor on change, adoption, and organizational readiness
• Build and activate a network of change champions across the organization
Change Impact & Readiness
• Assess organizational readiness and identify changes across functions
• Develop targeted strategies to address resistance, gaps, and risks
• Ensure tailored approaches for different user groups and business units
Adoption Measurement & Continuous Improvement
• Define and track KPIs related to adoption, engagement, and business impact
• Use data and feedback to continuously refine strategies and improve outcomes
• Partner with product and engineering teams to incorporate user insights into ongoing enhancements
Change Governance & Best Practices
• Establish enterprise change management standards, tools, and methodologies
• Embed change management into program delivery across AI and Knowledge initiatives
• Ensure alignment with risk, compliance, and ethical AI considerations
Qualifications
Required
• 10+ years of experience in change management, transformation, or organizational development
• Proven track record creating, implementing and leading enterprise-wide adoption initiatives, particularly for technology or digital transformation
• Experience supporting AI, data, or knowledge management platforms
• Strong executive presence with the ability to influence senior stakeholders
• Salesforce skills preferred
• Deep expertise in change management frameworks (e.g., Prosci, ADKAR, or similar)
• Exceptional communication, storytelling, and stakeholder engagement skills
Preferred
• Experience in global professional services or consulting environments
• Familiarity with Generative AI tools, enterprise platforms (e.g., Workday), and knowledge systems
• Experience building and scaling change management functions or COEs
• Background working closely with product and engineering teams
Your journey at A&M
We recognize that our people are the driving force behind our success, which is why we prioritize an employee experience that fosters each person’s unique professional and personal development. Our robust performance development process promotes continuous learning, rewards your contributions, and fosters a culture of meritocracy. With top-notch training and on-the-job learning opportunities, you can acquire new skills and advance your career.
We prioritize your well-being, providing benefits and resources to support you on your personal journey. Our people consistently highlight the growth opportunities, our unique, entrepreneurial culture, and the fun we have together as their favorite aspects of working at A&M. The possibilities are endless for high-performing and passionate professionals.
Regular employees working 30 or more hours per week are also entitled to participate in Alvarez & Marsal Holdings’ fringe benefits consisting of healthcare plans, flexible spending and savings accounts, life, AD&D, and disability coverages at rates determined periodically as well as a 401(k) retirement savings plan. Provided the eligibility requirements are met, employees will also receive an annual discretionary contribution to their 401(k) retirement savings plan from Alvarez & Marsal. Additionally, employees are eligible for paid time off including vacation, personal days, seventy-two (72) hours of sick time (prorated for part time employees), ten federal holidays, one floating holiday, and parental leave. The amount of vacation and personal days available varies based on tenure and role type.
The salary range is $160,000 - $225,000 annually, dependent on several variables including but not limited to education, experience, skills, and geography. In addition, A&M offers a discretionary bonus program which is based on a number of factors, including individual and firm performance. Please ask your recruiter for details.
Inclusive Diversity
A&M’s entrepreneurial culture celebrates independent thinkers and doers who can positively impact our clients and shape our industry. The collaborative environment and engaging work—guided by A&M’s core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity—are the main reasons our people love working at A&M. Inclusive Diversity means we embrace diversity, and we foster inclusiveness, encouraging everyone to bring their whole self to work each day. It runs through how we recruit, develop employees, conduct business, support clients, and partner with vendors. It is the A&M way.
Equal Opportunity Employer
It is Alvarez & Marsal’s practice to provide and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination because of race, color, creed, religion, national origin, ancestry, citizenship status, *** or gender, gender identity or gender expression (including transgender status), ****** orientation, marital status, military service and veteran status, physical or mental disability, family medical history, genetic information or other protected medical condition, political affiliation, or any other characteristic protected by and in accordance with applicable laws. .
Unsolicited Resumes from Third-Party Recruiters
Please note that as per A&M policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters are engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that A&M will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.
Date Posted: Apr 26, 2026
Description
About Alvarez & Marsal
Alvarez & Marsal (A&M) is a global consulting firm with entrepreneurial, action and results-oriented professionals. We take a hands-on approach to solving our clients' problems and assisting them in reaching their potential. Our culture celebrates independent thinkers and doers who positively impact our clients and shape our industry. The collaborative environment and engaging work—guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity—are why our people love working at A&M.
The Team
We are seeking a Senior Director of Global Change Management to lead the adoption strategy for enterprise AI and Knowledge Management initiatives. This role is critical to ensuring that investments in AI and knowledge platforms translate into real, sustained business impact.
This leader will sit at the intersection of people, process, and technology, driving organization-wide adoption of AI-enabled tools and knowledge solutions. You will partner closely with product, engineering, and business leaders to ensure solutions are not only built—but embraced, embedded, and scaled across the organization.
How you will contribute
Adoption Strategy & Execution
• Define and lead the global enterprise-wide change and adoption strategy for AI and Knowledge Management initiatives
• Develop scalable frameworks to drive awareness, engagement, and long-term adoption
• Align change strategies to business priorities and measurable outcomes
• Design and lead end-to-end change management strategies for AI and knowledge management initiatives, ensuring technology adoption is grounded in people-centered approaches and measurable behavior change.
• Define and track change readiness and adoption metrics, using data to continuously refine interventions and report progress to senior leadership.
Stakeholder Engagement & Leadership
• Develop stakeholder engagement plans, resistance management frameworks, and executive alignment strategies — translating complex AI use cases into clear, compelling narratives for diverse audiences.
• Partner with HR, communications, and business unit leads to build change capability across the organization, including training programs, champion networks, and feedback loops that sustain adoption.
• Act as a trusted advisor on change, adoption, and organizational readiness
• Build and activate a network of change champions across the organization
Change Impact & Readiness
• Assess organizational readiness and identify changes across functions
• Develop targeted strategies to address resistance, gaps, and risks
• Ensure tailored approaches for different user groups and business units
Adoption Measurement & Continuous Improvement
• Define and track KPIs related to adoption, engagement, and business impact
• Use data and feedback to continuously refine strategies and improve outcomes
• Partner with product and engineering teams to incorporate user insights into ongoing enhancements
Change Governance & Best Practices
• Establish enterprise change management standards, tools, and methodologies
• Embed change management into program delivery across AI and Knowledge initiatives
• Ensure alignment with risk, compliance, and ethical AI considerations
Qualifications
Required
• 10+ years of experience in change management, transformation, or organizational development
• Proven track record creating, implementing and leading enterprise-wide adoption initiatives, particularly for technology or digital transformation
• Experience supporting AI, data, or knowledge management platforms
• Strong executive presence with the ability to influence senior stakeholders
• Salesforce skills preferred
• Deep expertise in change management frameworks (e.g., Prosci, ADKAR, or similar)
• Exceptional communication, storytelling, and stakeholder engagement skills
Preferred
• Experience in global professional services or consulting environments
• Familiarity with Generative AI tools, enterprise platforms (e.g., Workday), and knowledge systems
• Experience building and scaling change management functions or COEs
• Background working closely with product and engineering teams
Your journey at A&M
We recognize that our people are the driving force behind our success, which is why we prioritize an employee experience that fosters each person’s unique professional and personal development. Our robust performance development process promotes continuous learning, rewards your contributions, and fosters a culture of meritocracy. With top-notch training and on-the-job learning opportunities, you can acquire new skills and advance your career.
We prioritize your well-being, providing benefits and resources to support you on your personal journey. Our people consistently highlight the growth opportunities, our unique, entrepreneurial culture, and the fun we have together as their favorite aspects of working at A&M. The possibilities are endless for high-performing and passionate professionals.
Regular employees working 30 or more hours per week are also entitled to participate in Alvarez & Marsal Holdings’ fringe benefits consisting of healthcare plans, flexible spending and savings accounts, life, AD&D, and disability coverages at rates determined periodically as well as a 401(k) retirement savings plan. Provided the eligibility requirements are met, employees will also receive an annual discretionary contribution to their 401(k) retirement savings plan from Alvarez & Marsal. Additionally, employees are eligible for paid time off including vacation, personal days, seventy-two (72) hours of sick time (prorated for part time employees), ten federal holidays, one floating holiday, and parental leave. The amount of vacation and personal days available varies based on tenure and role type.
The salary range is $160,000 - $225,000 annually, dependent on several variables including but not limited to education, experience, skills, and geography. In addition, A&M offers a discretionary bonus program which is based on a number of factors, including individual and firm performance. Please ask your recruiter for details.
Inclusive Diversity
A&M’s entrepreneurial culture celebrates independent thinkers and doers who can positively impact our clients and shape our industry. The collaborative environment and engaging work—guided by A&M’s core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity—are the main reasons our people love working at A&M. Inclusive Diversity means we embrace diversity, and we foster inclusiveness, encouraging everyone to bring their whole self to work each day. It runs through how we recruit, develop employees, conduct business, support clients, and partner with vendors. It is the A&M way.
Equal Opportunity Employer
It is Alvarez & Marsal’s practice to provide and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination because of race, color, creed, religion, national origin, ancestry, citizenship status, *** or gender, gender identity or gender expression (including transgender status), ****** orientation, marital status, military service and veteran status, physical or mental disability, family medical history, genetic information or other protected medical condition, political affiliation, or any other characteristic protected by and in accordance with applicable laws. .
Unsolicited Resumes from Third-Party Recruiters
Please note that as per A&M policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters are engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that A&M will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.
💡 Quick Summary
Seeking a career-building opportunity? The Senior Director, Global Change Management: AI & Knowledge Management position is now open for candidates interested in the Operations Executive Jobs sector. This role in Los Angeles offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.
