Senior Hire Controller

Full job description
Smiths Equipment Hire Ltd are the Northwest's Largest Independent Equipment Hire company with 18 ‘Hire It Centres’ located across the region.

We are seeking a committed person who is seeking long term employment to work in a reputable long standing family business. As a Senior Hire Controller, you’ll drive sales growth, build great relationships with our customers and experience plenty of variety and responsibility. You will be working closely with the depot manager.

As a Senior Hire Controller you must have:

A higher than average communication and sales skills.
Strong organisational skills to effectively manage hire contracts, be able to identify problems, assess and resolve them.
Confidence in your ability and have a passion for selling
Telephone based sales and customer facing service experience
An excellent telephone manner and the ability to build rapport with customers
Strong administration skills and be computer literate
Experience in a senior role
The Senior Hire Controller responsibilities are:

Maximise sales by providing high levels of customer service in all areas including answering phones promptly, handling queries and orders efficiently and accurately.
Taking of orders, processing and following them through to completion.
Arranging delivery and collection of orders in according with the customer’s requirements.
Liaising, where required, with other depot employees, customers, depots, workshops and sales teams
Ensuring that all opportunities to maximise the depot and the groups sales to a customer are attained
Processing all input to IT systems and paperwork relating to on-hires, off-hires and stock transfers, etc.
Developing and maintaining knowledge of the depots equipment for hire/sale including basic knowledge of accessory, safety and test & run requirements
Keep the Depot Manager informed of any repairs and maintenance of equipment required
Maintaining product knowledge
Covering for the depot manager is their absence
The hours of work are: Monday – Friday No Saturdays

Benefits what we offer you…

Salary: Depending on experience
25 Days plus statutory holidays (33 days in total)
An extra 2 days holiday after 5 year’s service
Weekly pay
FREE tool hire for all employees - Excluding consumables and delivery
Group Life Cover is provided at three times your annual salary
My Wellbeing Services
Employee Referral Scheme
Pension scheme
Full uniform provided
Discounted personal legal services
Job Type: Full-time

Benefits:

Canteen
Company pension
Cycle to work scheme
Employee discount
Health & wellbeing programme
Life insurance
Referral programme
Store discount
Schedule:

Monday to Friday
No weekends
Experience:

Management : 3 years (preferred)
Customer Service: 2 years (preferred)
Work Location: In person