Job Description
Job Description
This is a hybrid role requiring 3 days per week in office.
Responsibilities
• Global Strategy & Portfolio Leadership
• Own the multi‑year global L&D strategy for your portfolio (leadership, functional, and role-based capabilities), aligned to enterprise priorities and talent strategies.
• Establish global design standards, content architectures, and reusable building blocks to drive scale, quality, and cost efficiency across regions and functions.
• Run annual and quarterly portfolio planning that sequences initiatives, capacity, budgets, and value realization milestones.
• AI‑Enabled Design, Development & Delivery
• Reduce cycle time from intake to launch by through AI‑enabled workflows (e.g., needs analysis summarization, outline drafting, content generation, localization, quiz item writing, facilitator guide creation, and metadata tagging).
• Build and maintain AI frameworks, toolkits, and guardrails (prompt libraries, style guides, templates, RACI, approval workflows) that enable business teams to co‑create learning safely and consistently—under Global L&D guidance.
• Pilot and scale adaptive/personalized learning (LLM‑assisted practice, coaching, and feedback), accessibility by design, and multilingual delivery via responsible AI translation and cultural adaptation.
• Partner with IT/Data/Legal to ensure responsible AI practices (model/feature selection, data minimization, bias testing, human‑in‑the‑loop review, auditability).
• Consultative Stakeholdering & Change Leadership
• Serve as a trusted advisor to senior leaders, translating strategy and performance gaps into learning and behavior‑change solutions; co‑define success metrics and implementation plans.
• Establish engagement charters with sponsors (problem statement, hypotheses, desired outcomes, decision cadence, and escalation paths).
• Activate change and communications plans—purpose, storytelling, personas, channels, manager toolkits—to drive adoption and sustainment.
• Measurement, Insights & Reporting
• Operationalize a learning analytics stack to track reach, completion, application, behavior change, and business impact (Kirkpatrick/Phillips).
• Implement A/B tests and rapid learning loops; use data to iterate design, sunset low-value assets, and redeploy investment.
• Publish executive-ready scorecards and quarterly business reviews that tie learning to talent pipelines, productivity, quality, safety, and customer outcomes.
• Global Program & Vendor Management
• Lead global, regional, and local initiatives with clear roadmaps, interlocks, dependencies, and risk management.
• Source, negotiate, and manage external partners (vendors, universities, technology providers); set performance standards and feedback mechanisms; cultivate a strategic bench of facilitators and SMEs.
• Team Leadership & Capability Building
• Manages the performance of direct reports by developing accountabilities, establishing performance objectives (AI fluency, data literacy, business acumen, facilitation, performance consulting), providing career counseling, feedback and guidance and ensuring that all policies are understood and adhered to. Create succession plans.
• Build a global community of practice across L&D and HR (templates, office hours, showcases) to spread best practices and reuse.
• Governance, Compliance & Ethics
• Uphold company accessibility standards, data privacy, and IP/brand requirements across all learning products and systems.
• Maintain design control and audit‑ready documentation for regulated offerings (where applicable).
• Read and follow the Underwriters Laboratories Code of Conduct, and follow all physical and digital security practices
• Performs other duties as directed.
Qualifications
• University Degree (Equivalent to Bachelor’s degree) in Learning/Organizational Development/HR/Business preferred.
• 8–12+ years in Learning & Development (L&D)/Organizational Development (OD) with global program leadership and proven impact on enterprise priorities.
• Demonstrated AI‑enabled learning design/delivery at scale; experience establishing AI guardrails and toolkits.
• Strong record of consultative stakeholdering with senior leaders; navigating matrixed, multicultural environments.
• Demonstrated record of decision-making based on established training measurement and analytics
• Vendor management and budget ownership across multi‑region portfolios.
• Strategic thinking; portfolio road‑mapping; storytelling and executive communication.
• AI fluency (prompting, content generation workflows, quality assurance, risk/ethics).
• Learning science & methods (experience, coaching, practice, spaced learning), facilitation (virtual/hybrid/in‑person), and change management.
• Data literacy (descriptive → diagnostic → predictive), experimentation, and data visualization.
• Program and project management (timeline planning, dependency/risk management, governance).
• Cultural agility; ability to lead distributed teams and drive global consistency with local relevance.
What we offer:
Total Rewards: We understand compensation is an important factor as you consider the next step in your career. The estimated salary range for this position is $138,900-185,100 and is based on multiple factors, including job-related knowledge/skills, experience, geographical location, as well as other factors. This position is eligible for annual bonus compensation with a target payout of 20% of the base salary. This position also provides health benefits such as medical, dental and vision; wellness benefits such as mental and financial health; and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country. We also provide full-time employees with paid time off including vacation (15 days), holiday including floating holidays (12 days) and sick time off (72 hours).
About Us
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers’ products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
About The Team
Advancing our mission of working for a safer world starts with our people. We have over 15,000 team members around the world, each making a valuable and essential contribution to creating a safer future. Whether it’s hiring top talent, empowering our people to learn new skills or providing critical hands-on support, we are always finding new ways to deliver a better employee experience. We’re looking for people to share their ideas and help us create a diverse, engaged culture that’s united by a passion for safety and sustainability. Join our team, shape our culture and support our global community of experts.
This is a hybrid role requiring 3 days per week in office.
Responsibilities
• Global Strategy & Portfolio Leadership
• Own the multi‑year global L&D strategy for your portfolio (leadership, functional, and role-based capabilities), aligned to enterprise priorities and talent strategies.
• Establish global design standards, content architectures, and reusable building blocks to drive scale, quality, and cost efficiency across regions and functions.
• Run annual and quarterly portfolio planning that sequences initiatives, capacity, budgets, and value realization milestones.
• AI‑Enabled Design, Development & Delivery
• Reduce cycle time from intake to launch by through AI‑enabled workflows (e.g., needs analysis summarization, outline drafting, content generation, localization, quiz item writing, facilitator guide creation, and metadata tagging).
• Build and maintain AI frameworks, toolkits, and guardrails (prompt libraries, style guides, templates, RACI, approval workflows) that enable business teams to co‑create learning safely and consistently—under Global L&D guidance.
• Pilot and scale adaptive/personalized learning (LLM‑assisted practice, coaching, and feedback), accessibility by design, and multilingual delivery via responsible AI translation and cultural adaptation.
• Partner with IT/Data/Legal to ensure responsible AI practices (model/feature selection, data minimization, bias testing, human‑in‑the‑loop review, auditability).
• Consultative Stakeholdering & Change Leadership
• Serve as a trusted advisor to senior leaders, translating strategy and performance gaps into learning and behavior‑change solutions; co‑define success metrics and implementation plans.
• Establish engagement charters with sponsors (problem statement, hypotheses, desired outcomes, decision cadence, and escalation paths).
• Activate change and communications plans—purpose, storytelling, personas, channels, manager toolkits—to drive adoption and sustainment.
• Measurement, Insights & Reporting
• Operationalize a learning analytics stack to track reach, completion, application, behavior change, and business impact (Kirkpatrick/Phillips).
• Implement A/B tests and rapid learning loops; use data to iterate design, sunset low-value assets, and redeploy investment.
• Publish executive-ready scorecards and quarterly business reviews that tie learning to talent pipelines, productivity, quality, safety, and customer outcomes.
• Global Program & Vendor Management
• Lead global, regional, and local initiatives with clear roadmaps, interlocks, dependencies, and risk management.
• Source, negotiate, and manage external partners (vendors, universities, technology providers); set performance standards and feedback mechanisms; cultivate a strategic bench of facilitators and SMEs.
• Team Leadership & Capability Building
• Manages the performance of direct reports by developing accountabilities, establishing performance objectives (AI fluency, data literacy, business acumen, facilitation, performance consulting), providing career counseling, feedback and guidance and ensuring that all policies are understood and adhered to. Create succession plans.
• Build a global community of practice across L&D and HR (templates, office hours, showcases) to spread best practices and reuse.
• Governance, Compliance & Ethics
• Uphold company accessibility standards, data privacy, and IP/brand requirements across all learning products and systems.
• Maintain design control and audit‑ready documentation for regulated offerings (where applicable).
• Read and follow the Underwriters Laboratories Code of Conduct, and follow all physical and digital security practices
• Performs other duties as directed.
Qualifications
• University Degree (Equivalent to Bachelor’s degree) in Learning/Organizational Development/HR/Business preferred.
• 8–12+ years in Learning & Development (L&D)/Organizational Development (OD) with global program leadership and proven impact on enterprise priorities.
• Demonstrated AI‑enabled learning design/delivery at scale; experience establishing AI guardrails and toolkits.
• Strong record of consultative stakeholdering with senior leaders; navigating matrixed, multicultural environments.
• Demonstrated record of decision-making based on established training measurement and analytics
• Vendor management and budget ownership across multi‑region portfolios.
• Strategic thinking; portfolio road‑mapping; storytelling and executive communication.
• AI fluency (prompting, content generation workflows, quality assurance, risk/ethics).
• Learning science & methods (experience, coaching, practice, spaced learning), facilitation (virtual/hybrid/in‑person), and change management.
• Data literacy (descriptive → diagnostic → predictive), experimentation, and data visualization.
• Program and project management (timeline planning, dependency/risk management, governance).
• Cultural agility; ability to lead distributed teams and drive global consistency with local relevance.
What we offer:
Total Rewards: We understand compensation is an important factor as you consider the next step in your career. The estimated salary range for this position is $138,900-185,100 and is based on multiple factors, including job-related knowledge/skills, experience, geographical location, as well as other factors. This position is eligible for annual bonus compensation with a target payout of 20% of the base salary. This position also provides health benefits such as medical, dental and vision; wellness benefits such as mental and financial health; and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country. We also provide full-time employees with paid time off including vacation (15 days), holiday including floating holidays (12 days) and sick time off (72 hours).
About Us
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers’ products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
About The Team
Advancing our mission of working for a safer world starts with our people. We have over 15,000 team members around the world, each making a valuable and essential contribution to creating a safer future. Whether it’s hiring top talent, empowering our people to learn new skills or providing critical hands-on support, we are always finding new ways to deliver a better employee experience. We’re looking for people to share their ideas and help us create a diverse, engaged culture that’s united by a passion for safety and sustainability. Join our team, shape our culture and support our global community of experts.
💡 Quick Summary
Seeking a career-building opportunity? The Senior Learning & Development Manager position is now open for candidates interested in the Human Resource (HR) Jobs sector. This role in Chicago offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Human Resource (HR) Jobs is a plus.
