Job Description
Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world.
Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.
RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.
RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.
Core Responsibilities:
Strategy & Vision
• Serve as the owner of franchisee communications strategy for Burger King - setting the vision, framework, and standards for how the brand communicates with its franchisee network
• Translate complex business priorities into compelling, audience-first communications that drive franchisee alignment, engagement, and in-restaurant execution
• Partner closely with the Director of Communications and senior leadership across the business to ensure franchisee communications are integrated into broader brand and business strategy
• Anticipate the needs of the franchisee audience and proactively build communication plans that get ahead of the business, rather than reacting to it
• Serve as a senior advisor to leadership on the most effective ways to reach, engage, and influence the franchisee community
Team Leadership & Development
• Directly manage and develop a team across franchisee communications, including a Manager of Franchisee Communications and the Manager, Franchisee Advisory Board & Committee Relations.
• Set clear goals and priorities for each direct report, ensuring accountability and a high standard of work across the team
• Create a collaborative, high-performing team culture that encourages innovation, ownership, and continuous improvement
• Identify growth opportunities and actively invest in the development of each team member
Channel & Content Ownership
• Own the franchisee communications channel ecosystem - including governance, optimization, and evolution of platforms, tools, and formats
• Ensure consistent messaging, brand voice, and strategic connectivity across all franchisee-facing channels (weekly newsletters, webcasts, franchisee meetings, video content, advisory board communications, and more)
• Actively contribute to content creation across channels - writing, editing, and refining communications with the same level of craft expected of the team
• Lead the team in pushing the envelope on new communication strategies, formats, and tools to drive stronger franchisee engagement and execution
• Oversee reporting and analytics across channels, using data to guide strategy and demonstrate impact to leadership
Cross-Functional Partnership
• Build and maintain strong relationships across Operations, Marketing, Tech & Digital, Finance, Development, Legal, and other functions to stay ahead of business priorities and ensure communications are accurate, timely, and effective
• Act as the communications lead for franchisee-facing moments, including the annual Franchisee Convention and bi-annual regional meetings
• Serve as a key escalation point for ad hoc and crisis communications impacting the franchisee audience, working in close partnership with the Director of Communications
• Represent the communications function in senior stakeholder conversations, influencing how the business thinks about franchisee engagement
Education and Qualifications:
• Bachelor's degree in Communications or related field
• 10+ years of progressive experience in communications, with significant experience in franchisee, field, or operational communications
• Experience in the restaurant, retail, or hospitality industry strongly preferred; restaurant operations background a plus
• Demonstrated success leading and developing a team
• Proven ability to set and execute a communications strategy, not just carry one out
• Exceptional writer and editor with the ability to craft compelling narratives for a business audience (writing samples required)
• Strong executive presence and ability to influence and advise senior leaders
• Experience managing communication platforms and leading channel governance
• High attention to detail with the ability to manage multiple priorities in a fast-paced environment
• Ability to synthesize large volumes of information into clear, concise, and impactful messaging
• Ability to travel on an as-needed basis for franchisee meetings and events
RBI Cultural Beliefs:
The successful candidate will demonstrate the RBI cultural beliefs:
• Dream Big — life is too short for small dreams
• Ownership — you value things more when you own them
• Meritocracy — your growth is based entirely on what you do and how you do it
• Diversity — a wide range of voices and perspectives makes us stronger
• Creativity & Innovation — find ways to do things differently to make them better
• Authenticity — be a hardworking, good person
Why RBI?
At RBI we're a hungry, humble and hardworking team that joins together to build the most loved restaurant brands in the world. Here, we are a part of something big - dreamers who are driven, free to create, and rewarded for our contributions. The people of RBI are behind the magic of our world-class brands: BURGER KING®, TIM HORTONS®, and POPEYES®, and we couldn't be prouder. We hire the best, celebrate our differences, and open opportunities for all of our people to be successful. If this sounds like your kind of environment - if you're ready to go far in your career - we're here to welcome you.
Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.
Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, ****** orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.
Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.
RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.
RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.
Core Responsibilities:
Strategy & Vision
• Serve as the owner of franchisee communications strategy for Burger King - setting the vision, framework, and standards for how the brand communicates with its franchisee network
• Translate complex business priorities into compelling, audience-first communications that drive franchisee alignment, engagement, and in-restaurant execution
• Partner closely with the Director of Communications and senior leadership across the business to ensure franchisee communications are integrated into broader brand and business strategy
• Anticipate the needs of the franchisee audience and proactively build communication plans that get ahead of the business, rather than reacting to it
• Serve as a senior advisor to leadership on the most effective ways to reach, engage, and influence the franchisee community
Team Leadership & Development
• Directly manage and develop a team across franchisee communications, including a Manager of Franchisee Communications and the Manager, Franchisee Advisory Board & Committee Relations.
• Set clear goals and priorities for each direct report, ensuring accountability and a high standard of work across the team
• Create a collaborative, high-performing team culture that encourages innovation, ownership, and continuous improvement
• Identify growth opportunities and actively invest in the development of each team member
Channel & Content Ownership
• Own the franchisee communications channel ecosystem - including governance, optimization, and evolution of platforms, tools, and formats
• Ensure consistent messaging, brand voice, and strategic connectivity across all franchisee-facing channels (weekly newsletters, webcasts, franchisee meetings, video content, advisory board communications, and more)
• Actively contribute to content creation across channels - writing, editing, and refining communications with the same level of craft expected of the team
• Lead the team in pushing the envelope on new communication strategies, formats, and tools to drive stronger franchisee engagement and execution
• Oversee reporting and analytics across channels, using data to guide strategy and demonstrate impact to leadership
Cross-Functional Partnership
• Build and maintain strong relationships across Operations, Marketing, Tech & Digital, Finance, Development, Legal, and other functions to stay ahead of business priorities and ensure communications are accurate, timely, and effective
• Act as the communications lead for franchisee-facing moments, including the annual Franchisee Convention and bi-annual regional meetings
• Serve as a key escalation point for ad hoc and crisis communications impacting the franchisee audience, working in close partnership with the Director of Communications
• Represent the communications function in senior stakeholder conversations, influencing how the business thinks about franchisee engagement
Education and Qualifications:
• Bachelor's degree in Communications or related field
• 10+ years of progressive experience in communications, with significant experience in franchisee, field, or operational communications
• Experience in the restaurant, retail, or hospitality industry strongly preferred; restaurant operations background a plus
• Demonstrated success leading and developing a team
• Proven ability to set and execute a communications strategy, not just carry one out
• Exceptional writer and editor with the ability to craft compelling narratives for a business audience (writing samples required)
• Strong executive presence and ability to influence and advise senior leaders
• Experience managing communication platforms and leading channel governance
• High attention to detail with the ability to manage multiple priorities in a fast-paced environment
• Ability to synthesize large volumes of information into clear, concise, and impactful messaging
• Ability to travel on an as-needed basis for franchisee meetings and events
RBI Cultural Beliefs:
The successful candidate will demonstrate the RBI cultural beliefs:
• Dream Big — life is too short for small dreams
• Ownership — you value things more when you own them
• Meritocracy — your growth is based entirely on what you do and how you do it
• Diversity — a wide range of voices and perspectives makes us stronger
• Creativity & Innovation — find ways to do things differently to make them better
• Authenticity — be a hardworking, good person
Why RBI?
At RBI we're a hungry, humble and hardworking team that joins together to build the most loved restaurant brands in the world. Here, we are a part of something big - dreamers who are driven, free to create, and rewarded for our contributions. The people of RBI are behind the magic of our world-class brands: BURGER KING®, TIM HORTONS®, and POPEYES®, and we couldn't be prouder. We hire the best, celebrate our differences, and open opportunities for all of our people to be successful. If this sounds like your kind of environment - if you're ready to go far in your career - we're here to welcome you.
Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.
Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, ****** orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.
💡 Quick Summary
Seeking a career-building opportunity? The Senior Manager, Franchisee Communications & Engagement, Burger King position is now open for candidates interested in the Operations Executive Jobs sector. This role in Miami offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.
