Job Description
Full job description
For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.
Job Summary
As Senior Manager, Marketing Operations & Technology, you will help define the strategy, governance, and execution of our marketing technology and operations to enable scalable, data driven, revenue marketing. You will partner closely with Global Technology, Sales/Commercial Operations, Data & Analytics, and business stakeholders to:
Orchestrate the end to end revenue funnel (from inquiry to renewal/expansion),
Build a resilient martech & data foundation,
Standardize campaign execution and experimentation, and
Deliver actionable performance insights that accelerate growth.
Key Responsibilities:
Revenue Operations & Performance Analytics
Full-funnel reporting of marketing’s contribution to pipeline and revenue, forecasting, and last touch attribution in partnership with Commercial Operations and Finance.
Build and maintain KPI frameworks (MQL/SQO, conversion/lead quality, conversion velocity, CAC/LTV, influenced and sourced pipeline) and develop predictive models.
Translate insights into prioritized action plans for channel owners and field teams.
Martech & Data Infrastructure
Co own the marketing technology stack (e.g., Salesforce, Account Engagement/Pardot, CDP, tag management, web analytics, routing/scoring, ABM, integration) with IT; collaborate to define integration patterns, data models, and SLAs.
Establish data contracts with Data Engineering; operationalize data hygiene, deduplication, enrichment, and governed taxonomies.
Evaluate and implement new platforms; drive vendor selection, contracts, and renewals aligned to roadmap and ROI.
Campaign Automation
Implement lead management (scoring, grading, routing) and SLA compliance with BDR/SDR and Sales.
Experimentation & Personalization
Collaborate to establish a test and learn digital marketing operating model: A/B and multivariate testing, holdout design, and personalization strategies across web, email, and paid channels; publish experimentation roadmaps.
Collaborate to integrate experimentation data back into segmentation and creative briefs.
Sales Enablement Operations
Govern the content supply chain (taxonomy/metadata, CMS/DAM workflows, localization); ensure consistent tagging for performance measurement.
Partner with Sales Enablement on asset findability, usage analytics, and integration with CRM.
Data Privacy
Ensure compliance with global privacy regulations (GDPR, CCPA, CAN SPAM) and recommend/implement privacy safe measurement (consent management, server side tagging as appropriate).
Process Optimization, Governance & Change Management
Own the marketing operations calendar, and intake process; implement RACI, SOPs, and playbooks.
Lead organizational change management for platform rollouts and process changes (training, communications, adoption metrics) as appropriate.
Culture & Alignment
Establish a culture of documentation, quality, and continuous improvement; help define a marketing operations maturity model and skills roadmap.
Ensure alignment with enterprise technology strategy and security standards.
Job Qualifications
Qualifications & Experience:
Bachelor’s degree in Marketing, Business, Information Systems, or related field; MBA or advanced degree preferred.
7–10+ years in marketing operations/technology roles with demonstrable leadership of multi platform stacks and complex integrations.
Hands on experience administering Salesforce (Sales Cloud), Marketing Automation (Pardot/Account Engagement), tag management (GTM/GA4), ABM/intent, and common data models/CDP.
Analytics/BI proficiency: SQL for querying and validation; dashboarding in Power BI; comfort with attribution models and statistical testing fundamentals.
Proven track record establishing experimentation programs (A/B, MVT).
Demonstrated RevOps partnership: pipeline modeling, forecasting, lead management SLAs, and executive level reporting.
Experience leading enterprise change (platform migrations, process re engineering, global enablement).
CRO or life sciences/healthcare experience preferred; understands scientific/clinical context and associated communication standards.
Strong program/project management; ability to translate strategy to execution and manage multiple initiatives in a fast paced environment.
Knowledge, Skills & Abilities:
Deep martech architecture knowledge and integration best practices; comfort creating data models and system design docs.
Analytical problem solver who converts data into decisions; strong command of funnel analytics, attribution, and incrementality.
Experimentation mindset with rigorous documentation and governance.
Excellent stakeholder management and communication skills across marketing, sales, data, IT, and executive leadership.
Change leadership—able to drive adoption and measurable behavior change.
Working knowledge of privacy and clinical research ethics impacting marketing and external communications.
Compensation Data
The pay range for this position is $110K - $140K USD annually. Please note that salaries vary within the range based on factors including, but not limited to, experience, skills, education, certifications, and location.
About Corporate Functions
The Corporate Functions provide operational support across Charles River in areas such as Human Resources, Finance, IT, Legal, Sales, Quality Assurance, Marketing, and Corporate Development. They partner with their colleagues across the company to develop and drive strategies and to set global standards. The functions are essential to providing a bridge between strategic vision and operational readiness, to ensure ongoing functional innovation and capability improvement.
About Charles River
Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.
With over 20,000 employees within 110 facilities in over 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world.
At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly worked on 80% of the drugs approved by the U.S. Food and Drug Administration (FDA) in the past five years.
We’re committed to providing benefits that elevate your quality of life. Based on your position these may include: bonus/incentives based on performance, 401K, paid time off, stock purchase program, Health and wellness coverage, employee and family wellbeing support programs, and work life balance flexibility.
Equal Employment Opportunity
Charles River is an equal opportunity employer and is committed to providing equal employment opportunities for all qualified applicants and employees without regard to race, color, sex, religion, national origin, ancestry, age, mental or physical disability, family status, pregnancy, military or veteran status, or any other characteristic protected by federal, state, or local laws.
It is unlawful in some states (including Massachusetts) to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
If you are interested in applying to Charles River Laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e-mail message to crrecruitment_US@crl.com. This contact is for accommodation requests for individuals with disabilities only and cannot be used to inquire about the status of applications.
For more information, please visit www.criver.com.
232439
For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.
Job Summary
As Senior Manager, Marketing Operations & Technology, you will help define the strategy, governance, and execution of our marketing technology and operations to enable scalable, data driven, revenue marketing. You will partner closely with Global Technology, Sales/Commercial Operations, Data & Analytics, and business stakeholders to:
Orchestrate the end to end revenue funnel (from inquiry to renewal/expansion),
Build a resilient martech & data foundation,
Standardize campaign execution and experimentation, and
Deliver actionable performance insights that accelerate growth.
Key Responsibilities:
Revenue Operations & Performance Analytics
Full-funnel reporting of marketing’s contribution to pipeline and revenue, forecasting, and last touch attribution in partnership with Commercial Operations and Finance.
Build and maintain KPI frameworks (MQL/SQO, conversion/lead quality, conversion velocity, CAC/LTV, influenced and sourced pipeline) and develop predictive models.
Translate insights into prioritized action plans for channel owners and field teams.
Martech & Data Infrastructure
Co own the marketing technology stack (e.g., Salesforce, Account Engagement/Pardot, CDP, tag management, web analytics, routing/scoring, ABM, integration) with IT; collaborate to define integration patterns, data models, and SLAs.
Establish data contracts with Data Engineering; operationalize data hygiene, deduplication, enrichment, and governed taxonomies.
Evaluate and implement new platforms; drive vendor selection, contracts, and renewals aligned to roadmap and ROI.
Campaign Automation
Implement lead management (scoring, grading, routing) and SLA compliance with BDR/SDR and Sales.
Experimentation & Personalization
Collaborate to establish a test and learn digital marketing operating model: A/B and multivariate testing, holdout design, and personalization strategies across web, email, and paid channels; publish experimentation roadmaps.
Collaborate to integrate experimentation data back into segmentation and creative briefs.
Sales Enablement Operations
Govern the content supply chain (taxonomy/metadata, CMS/DAM workflows, localization); ensure consistent tagging for performance measurement.
Partner with Sales Enablement on asset findability, usage analytics, and integration with CRM.
Data Privacy
Ensure compliance with global privacy regulations (GDPR, CCPA, CAN SPAM) and recommend/implement privacy safe measurement (consent management, server side tagging as appropriate).
Process Optimization, Governance & Change Management
Own the marketing operations calendar, and intake process; implement RACI, SOPs, and playbooks.
Lead organizational change management for platform rollouts and process changes (training, communications, adoption metrics) as appropriate.
Culture & Alignment
Establish a culture of documentation, quality, and continuous improvement; help define a marketing operations maturity model and skills roadmap.
Ensure alignment with enterprise technology strategy and security standards.
Job Qualifications
Qualifications & Experience:
Bachelor’s degree in Marketing, Business, Information Systems, or related field; MBA or advanced degree preferred.
7–10+ years in marketing operations/technology roles with demonstrable leadership of multi platform stacks and complex integrations.
Hands on experience administering Salesforce (Sales Cloud), Marketing Automation (Pardot/Account Engagement), tag management (GTM/GA4), ABM/intent, and common data models/CDP.
Analytics/BI proficiency: SQL for querying and validation; dashboarding in Power BI; comfort with attribution models and statistical testing fundamentals.
Proven track record establishing experimentation programs (A/B, MVT).
Demonstrated RevOps partnership: pipeline modeling, forecasting, lead management SLAs, and executive level reporting.
Experience leading enterprise change (platform migrations, process re engineering, global enablement).
CRO or life sciences/healthcare experience preferred; understands scientific/clinical context and associated communication standards.
Strong program/project management; ability to translate strategy to execution and manage multiple initiatives in a fast paced environment.
Knowledge, Skills & Abilities:
Deep martech architecture knowledge and integration best practices; comfort creating data models and system design docs.
Analytical problem solver who converts data into decisions; strong command of funnel analytics, attribution, and incrementality.
Experimentation mindset with rigorous documentation and governance.
Excellent stakeholder management and communication skills across marketing, sales, data, IT, and executive leadership.
Change leadership—able to drive adoption and measurable behavior change.
Working knowledge of privacy and clinical research ethics impacting marketing and external communications.
Compensation Data
The pay range for this position is $110K - $140K USD annually. Please note that salaries vary within the range based on factors including, but not limited to, experience, skills, education, certifications, and location.
About Corporate Functions
The Corporate Functions provide operational support across Charles River in areas such as Human Resources, Finance, IT, Legal, Sales, Quality Assurance, Marketing, and Corporate Development. They partner with their colleagues across the company to develop and drive strategies and to set global standards. The functions are essential to providing a bridge between strategic vision and operational readiness, to ensure ongoing functional innovation and capability improvement.
About Charles River
Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.
With over 20,000 employees within 110 facilities in over 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world.
At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly worked on 80% of the drugs approved by the U.S. Food and Drug Administration (FDA) in the past five years.
We’re committed to providing benefits that elevate your quality of life. Based on your position these may include: bonus/incentives based on performance, 401K, paid time off, stock purchase program, Health and wellness coverage, employee and family wellbeing support programs, and work life balance flexibility.
Equal Employment Opportunity
Charles River is an equal opportunity employer and is committed to providing equal employment opportunities for all qualified applicants and employees without regard to race, color, sex, religion, national origin, ancestry, age, mental or physical disability, family status, pregnancy, military or veteran status, or any other characteristic protected by federal, state, or local laws.
It is unlawful in some states (including Massachusetts) to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
If you are interested in applying to Charles River Laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e-mail message to crrecruitment_US@crl.com. This contact is for accommodation requests for individuals with disabilities only and cannot be used to inquire about the status of applications.
For more information, please visit www.criver.com.
232439
💡 Quick Summary
Seeking a career-building opportunity? The Senior Manager, Marketing Operations & Technology (REMOTE) position is now open for candidates interested in the Work from home Jobs sector. This role in New York City offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.
