Job Description
Full job description
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
We’re looking for a passionate and driven Workplace / Office Admin to join our team and help elevate employee experience across our Pune and Mumbai offices.
If you thrive in a fast-paced environment, enjoy managing diverse workplace functions, and love creating seamless office experiences — this role is for you.
The position will oversee key services including housekeeping, cafeteria & pantry operations, hospitality, space management, vendor coordination, and workplace services, while collaborating with cross-functional teams and driving continuous improvement initiatives.
How will you make an impact?
Manage daily office operations across Pune and Mumbai locations, ensuring a safe, efficient, and well-maintained workplace
Ensure compliance with safety, hygiene, and regulatory requirements
Oversee end-to-end housekeeping operations across both locations, ensuring adherence to global cleanliness and hygiene standards
Manage housekeeping vendors, including staff deployment, shift planning, and performance monitoring
Define and implement cleaning schedules (daily, weekly, periodic deep cleaning) across workstations, meeting rooms, restrooms, pest control, pantry, and common areas
Conduct regular quality audits and inspections to ensure service standards are consistently met
Ensure availability and control of housekeeping consumables and supplies (cleaning materials, washroom supplies, etc.)
Monitor restroom hygiene standards and ensure zero-defect maintenance practices
Drive waste management practices, including segregation, recycling, and sustainability initiatives
Address and resolve housekeeping-related issues raised via the ticketing system within defined SLAs
Continuously improve processes to enhance employee satisfaction and workplace experience
Manage cafeteria and pantry operations, including vendor performance, food quality, and service standards
Oversee pantry services and stock management (consumables, beverages, supplies) ensuring optimal availability and cost control
Work closely with the internal Food Committee to gather feedback and enhance employee satisfaction
Conduct regular kitchen audits to ensure hygiene, food safety, and compliance
Monitor consumption trends and drive cost optimization and waste reduction
Support and coordinate in-house and external organizational events across locations, including leadership visits and employee engagement initiatives
Drive initiatives to enhance overall employee experience within the workplace
Ensure hospitality standards aligned with global workplace expectations
Support seating allocation, occupancy tracking, and space utilization across offices
Coordinate workspace changes in line with business requirements
Maintain accurate space data and reporting
Own the end-to-end business card process across Pune and Mumbai offices
Coordinate with employees and vendors for all request
Ensure adherence to brand guidelines, design standards, and approval workflows
Maintain accurate records of requests and inventory
Optimize ordering cycles to ensure cost efficiency and timely delivery
Manage service vendors (housekeeping, cafeteria, etc.) across Pune and Mumbai
Track performance against SLAs/KPIs and drive service improvements
Support vendor onboarding, RFP processes, and cost optimization initiatives
Manage multiple vendors (housekeeping, cafeteria, maintenance, etc.)
Track vendor performance, service quality, contracts, and renewals
Coordinate with vendors on scope delivery, SLAs, and issue resolution
Manage end-to-end vendor payment process, including invoice validation, GRN/service confirmation, and submission to Finance
Ensure timely processing of vendor payments in line with agreed payment terms
Track outstanding invoices and follow up to avoid service disruptions
Maintain proper documentation for audits and compliance
Support budget planning, cost tracking, and monthly financial reporting
Identify opportunities for cost optimization and efficiency improvements
Manage and track workplace-related requests through the ticketing system
Ensure timely resolution of employee requests and adherence to SLAs
Analyze ticket trends to identify recurring issues and implement improvements
Support annual budgeting and financial planning for workplace operations
Track and manage operational expenses, ensuring alignment with approved budgets
Identify opportunities for cost optimization and efficiency improvements
Provide regular budget reports and insights
Have you got what it takes?
Work closely with HR, Finance, IT, and other departments to support workplace initiatives
Coordinate on employee experience programs, budgeting, audits, and operational requirements
Act as a key point of contact for internal stakeholders across both locations
Prepare presentations and reports for leadership (PPT, dashboards)
Leverage AI tools and data insights to improve efficiency and reporting
Track key metrics such as employee satisfaction, service quality, and budget adherence
You will have an advantage if you also have:
Graduate in any discipline (Hospitality / Facilities / Administration preferred)
Experience in facilities/workplace operations within large MNCs
Proven ability to manage multi-location office operations
Strong vendor management and stakeholder engagement skills
Proficiency in Microsoft PowerPoint, Excel, and reporting tools
Familiarity with AI tools (e.g., CoPilot, ChatGPT, automation/reporting tools)
Strong communication, problem-solving, and organizational skills
Ability to operate effectively in a fast-paced, cross-functional environment
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!
Enjoy NiCE-FLEX!
At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 10605
Reporting into: Manager
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, ****** orientation or any other category protected by law.
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
We’re looking for a passionate and driven Workplace / Office Admin to join our team and help elevate employee experience across our Pune and Mumbai offices.
If you thrive in a fast-paced environment, enjoy managing diverse workplace functions, and love creating seamless office experiences — this role is for you.
The position will oversee key services including housekeeping, cafeteria & pantry operations, hospitality, space management, vendor coordination, and workplace services, while collaborating with cross-functional teams and driving continuous improvement initiatives.
How will you make an impact?
Manage daily office operations across Pune and Mumbai locations, ensuring a safe, efficient, and well-maintained workplace
Ensure compliance with safety, hygiene, and regulatory requirements
Oversee end-to-end housekeeping operations across both locations, ensuring adherence to global cleanliness and hygiene standards
Manage housekeeping vendors, including staff deployment, shift planning, and performance monitoring
Define and implement cleaning schedules (daily, weekly, periodic deep cleaning) across workstations, meeting rooms, restrooms, pest control, pantry, and common areas
Conduct regular quality audits and inspections to ensure service standards are consistently met
Ensure availability and control of housekeeping consumables and supplies (cleaning materials, washroom supplies, etc.)
Monitor restroom hygiene standards and ensure zero-defect maintenance practices
Drive waste management practices, including segregation, recycling, and sustainability initiatives
Address and resolve housekeeping-related issues raised via the ticketing system within defined SLAs
Continuously improve processes to enhance employee satisfaction and workplace experience
Manage cafeteria and pantry operations, including vendor performance, food quality, and service standards
Oversee pantry services and stock management (consumables, beverages, supplies) ensuring optimal availability and cost control
Work closely with the internal Food Committee to gather feedback and enhance employee satisfaction
Conduct regular kitchen audits to ensure hygiene, food safety, and compliance
Monitor consumption trends and drive cost optimization and waste reduction
Support and coordinate in-house and external organizational events across locations, including leadership visits and employee engagement initiatives
Drive initiatives to enhance overall employee experience within the workplace
Ensure hospitality standards aligned with global workplace expectations
Support seating allocation, occupancy tracking, and space utilization across offices
Coordinate workspace changes in line with business requirements
Maintain accurate space data and reporting
Own the end-to-end business card process across Pune and Mumbai offices
Coordinate with employees and vendors for all request
Ensure adherence to brand guidelines, design standards, and approval workflows
Maintain accurate records of requests and inventory
Optimize ordering cycles to ensure cost efficiency and timely delivery
Manage service vendors (housekeeping, cafeteria, etc.) across Pune and Mumbai
Track performance against SLAs/KPIs and drive service improvements
Support vendor onboarding, RFP processes, and cost optimization initiatives
Manage multiple vendors (housekeeping, cafeteria, maintenance, etc.)
Track vendor performance, service quality, contracts, and renewals
Coordinate with vendors on scope delivery, SLAs, and issue resolution
Manage end-to-end vendor payment process, including invoice validation, GRN/service confirmation, and submission to Finance
Ensure timely processing of vendor payments in line with agreed payment terms
Track outstanding invoices and follow up to avoid service disruptions
Maintain proper documentation for audits and compliance
Support budget planning, cost tracking, and monthly financial reporting
Identify opportunities for cost optimization and efficiency improvements
Manage and track workplace-related requests through the ticketing system
Ensure timely resolution of employee requests and adherence to SLAs
Analyze ticket trends to identify recurring issues and implement improvements
Support annual budgeting and financial planning for workplace operations
Track and manage operational expenses, ensuring alignment with approved budgets
Identify opportunities for cost optimization and efficiency improvements
Provide regular budget reports and insights
Have you got what it takes?
Work closely with HR, Finance, IT, and other departments to support workplace initiatives
Coordinate on employee experience programs, budgeting, audits, and operational requirements
Act as a key point of contact for internal stakeholders across both locations
Prepare presentations and reports for leadership (PPT, dashboards)
Leverage AI tools and data insights to improve efficiency and reporting
Track key metrics such as employee satisfaction, service quality, and budget adherence
You will have an advantage if you also have:
Graduate in any discipline (Hospitality / Facilities / Administration preferred)
Experience in facilities/workplace operations within large MNCs
Proven ability to manage multi-location office operations
Strong vendor management and stakeholder engagement skills
Proficiency in Microsoft PowerPoint, Excel, and reporting tools
Familiarity with AI tools (e.g., CoPilot, ChatGPT, automation/reporting tools)
Strong communication, problem-solving, and organizational skills
Ability to operate effectively in a fast-paced, cross-functional environment
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!
Enjoy NiCE-FLEX!
At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 10605
Reporting into: Manager
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, ****** orientation or any other category protected by law.
💡 Quick Summary
Seeking a career-building opportunity? The Senior Office Admin position is now open for candidates interested in the Work from home Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.
