Senior Performance Analyst

Details
Reference number
387128
Salary
£56,070 - £61,7+3
£56,070 - £61,7+3 Based on capability. The base salary of this grade is £55,403. Offers made above this will be made up with a specialist pay allowance
Job grade
Grade 7
Contract type
Permanent
Business area
GDS - GOV.UK
Type of role
Digital
Information Technology
Working pattern
Flexible working, Full-time, Job share, Part-time, Compressed hours
Number of jobs available
1
Contents

Location

About the job

Benefits

Things you need to know

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Location

Bristol, Manchester
About the job

Job summary
The Government Digital Service (GDS) exists to make the user experience of the government simple, consistent and welcoming for everyone. To do this, GDS builds, iterates and maintains digital tools and platforms that are part of everyday life in the UK; platforms like GOV.UK - the online home of government information and services.

We also work with departments to identify patterns, share learning and create change to make government more efficient.

We are recruiting Senior Performance Analysts for GOV.UK Publishing within GDS.

GOV.UK is an integral part of our national infrastructure. Millions of people visit daily for everything from registering a death to paying their taxes. But, we know GOV.UK can do more - and must do more - for its users. This is why we have growth at the heart of our plans. We want to grow our product offer, grow our user base, and grow our team. Specifically, we want to:

grow GOV.UK to reach people when and where they need government information
make GOV.UK more proactive in helping people
evolve to match user expectations for new technologies
You can learn more about how this translates into delivery between now and 2025 here.

GOV.UK is the primary gateway to government, well established as one of the most recognisable digital services in the UK. Our aim is to be a welcoming front door for users, wherever their journey is taking them - and our publishing teams work hard to give people across government the necessary tools to make this happen. You can find out more about GOV.UK Publishing and our new strategy here.

At the heart of these ambitions is data. It is fundamental and foundational to everything GDS wants to achieve and only through transforming and accelerating the department’s relationship with it will we see the changes we need.

Job description
As a Senior Performance Analyst in GDS, you’ll be the lead voice for data and analysis within a multidisciplinary agile product team. You'll be responsible for analysing user behaviours in government digital services and publishing applications. You'll focus on digital (web and app) analytics but also work with data from other sources such as third-parties, surveys and user feedback. Your insights will drive prioritisation, helping product owners to focus on features that work best for users.

As a Senior Performance Analyst you’ll:

provide leadership to product and service managers to identify what needs to be measured, develop hypotheses and test what success looks like
own the management and development of analytical instrumentation and be responsible for accurate data collection implementation, to influence the product manager to make evidence-based decisions
own and manage strategic work - e.g. community building and training; or analytics implementation policies for GOV.UK products; benchmarking and agreeing common performance indicators
be proactive in working with other disciplines and datasets to enrich stories, for example
lead the production of accurate, engaging and actionable analysis, using judgement to tell engaging stories with data, relevant to the appropriate audience (from ministers to junior colleagues)
Support the Analysis Community

help provide leadership to the analysis community of practice, both within GDS and across government. Develop best practice and knowledge transfer of digital analysis principles and techniques to wider audiences and expand your own and others’ data analysis skills. Forge links with other analysis disciplines
line manage colleagues within a matrix structure
create and share examples of best practice in digital performance management across government
Person specification
We're interested in people who have:

strong proficiency with digital analytics platforms, such as Google Analytics and Google Tag Manager working with high volumes of data and using appropriate tools such as Google BigQuery or other APIs
experience of working in an agile, project-based environment, focused on delivering user needs
deep understanding of business objectives with the ability to translate these into clear, actionable performance metrics that drive results
demonstrable success in developing implementation strategy, roadmaps, new processes, measurement frameworks, instrumentation, quality assurance, administration and analysis
detailed understanding of, and practical experience of using different data tools to transform and analyse different data sets. An understanding of, and practical experience with data analysis and visualisation tools, e.g. Looker Studio or Tableau or experience in either python or R
experience of gathering and understanding technical requirements and working with developers to build suitable technical solutions
strong data storytelling skills - discovering and sharing analytical insight with stakeholders with various levels of analytical expertise and at all levels of seniority
proven capability to inspire, coach, and mentor team members, fostering a culture of insightful analysis and creative problem-solving.
ability to upskill non-technical team members—helping them to better understand data and analytics, and ensuring they can contribute effectively to the broader goals of the team.
Benefits

The benefits of working at GDS

There are many benefits of working at GDS, including:

flexible hybrid working with flexi-time and the option to work part-time or condensed hours
a Civil Service Pension with an employer contribution of 28.+7%
25 days of annual leave, increasing by a day each year up to a maximum of 30 days
an extra day off for The King’s birthday
an in-year bonus scheme to recognise high performance
career progression and coaching, including a training budget for personal development
paid volunteering leave
a focus on wellbeing with access to an employee assistance programme
job satisfaction from making government services easier to use and more inclusive for people across the UK
advances on pay, including for travel season tickets
death in service benefits
cycle to work scheme and facilities
access to an employee discounts scheme
10 learning days per year
volunteering opportunities (5 special leave days per year)
access to a suite of learning activities through Civil Service learning

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