Job Description
Lead process improvement initiatives across IST
Collaborate with stakeholders to design practical solutions
Wellington or Auckland based
If you're passionate about process design, stakeholder engagement, and continuous improvement, this is your opportunity to make a real difference.
About our team | Mo te tima:
Every week, around 1.4 million New Zealanders count on MSD for income support and services to connect with work, housing and better lives for their families.
Information Systems & Technology (IST) provides the technologies, innovation and expertise that enable MSD staff and partners to deliver these essential services, today and into the future.
We're driving a once in a lifetime transformation of services for New Zealanders. IST is a key enabler of this change bringing together strategic thinkers, technology specialists and delivery leaders to design solutions and deliver change while keeping vital services running reliably every day.
About the role | Mo te tunga:
As our Senior Practice Improvement Analyst, you'll work closely with the Practice Manager to identify opportunities for process efficiencies and lead the design and documentation of improvements.
You'll engage with senior stakeholders across IST, develop practical solutions, and ensure processes are centralised and accessible.
This role is key to driving quality, consistency, and innovation in how we work.
This role is based in Wellington.
Key responsibilities include:
Analyse and improve business processes using structured methodologies
Design and document workflows, SOPs, and technical processes
Lead delivery of improvement initiatives using Agile or Lean principles
Facilitate workshops and engage cross-functional teams
Provide specialist advice and support across IST
Manage stakeholder relationships and influence outcomes
Monitor delivery progress and ensure quality standards are met
Support continuous improvement and knowledge sharing across the team
We're committed to creating a workplace that reflects the communities we serve. We welcome applications from people of all backgrounds, cultures, and experiences. Diverse perspectives strengthen our mahi, and we value the unique contributions everyone brings to the team.
Please contact us if there is any support that we can provide to ensure the recruitment process is accessible to you.
What you bring | Ou pumanawatanga:
We're looking for someone who brings a mix of technical expertise, strategic thinking, and people skills.
You'll be confident working across complex systems and have a knack for turning insights into action.
You may be a Business Analyst currently looking to develop your experience and you will have:
Proven experience as a Business Analyst focusing on process improvement (Lean, Six Sigma, Agile)
Strong documentation and process mapping skills
Skilled in stakeholder engagement and relationship management
Experience facilitating workshops and driving team alignment
Strategic thinker with sound judgement and problem-solving ability
Excellent communication skills - including written
Comfortable working with ambiguity and influencing change
Experience evaluating feasibility of process changes using data
Ability to lead and mentor others in improvement practices
Familiarity with SFIA framework and delivery methodologies is desirable but not essential
Position Description | He Whakaahuatanga Tunga:
Senior Practise Improvement Analyst | Position Description
Salary | Utu-a-tau: $103,815.00 - $125,958.00
Applications close | Ka kati nga tono hei te: 8 February 2026
About us | Mo matou:
The Ministry of Social Development is a people-centred organisation. We're in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.
We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whanau and communities.
Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.
How to apply | Me pehea te tuku tono:
Before you submit your application, please take a moment to review our guidance to understand how AI can best support your application Candidate Guidance - Responsible AI use in recruitment
To apply, click the 'Apply Now' button to upload your CV, cover letter and complete the online application form.
Note: Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the key responsibilities listed in the position description.
All applications must be made online. If this is not possible or if you have any queries, please contact us at [email protected]
Internal MSD Employees - please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as internal candidate.
Joining us | Ko te hono mai:
Joining MSD means being part of a whanau that celebrates the diversity each individual represents.
We show manaaki, we care about the wellbeing and success of people and want everyone to thrive and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. You can find out more about our values here.
If you have any support or accessibility requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.
Collaborate with stakeholders to design practical solutions
Wellington or Auckland based
If you're passionate about process design, stakeholder engagement, and continuous improvement, this is your opportunity to make a real difference.
About our team | Mo te tima:
Every week, around 1.4 million New Zealanders count on MSD for income support and services to connect with work, housing and better lives for their families.
Information Systems & Technology (IST) provides the technologies, innovation and expertise that enable MSD staff and partners to deliver these essential services, today and into the future.
We're driving a once in a lifetime transformation of services for New Zealanders. IST is a key enabler of this change bringing together strategic thinkers, technology specialists and delivery leaders to design solutions and deliver change while keeping vital services running reliably every day.
About the role | Mo te tunga:
As our Senior Practice Improvement Analyst, you'll work closely with the Practice Manager to identify opportunities for process efficiencies and lead the design and documentation of improvements.
You'll engage with senior stakeholders across IST, develop practical solutions, and ensure processes are centralised and accessible.
This role is key to driving quality, consistency, and innovation in how we work.
This role is based in Wellington.
Key responsibilities include:
Analyse and improve business processes using structured methodologies
Design and document workflows, SOPs, and technical processes
Lead delivery of improvement initiatives using Agile or Lean principles
Facilitate workshops and engage cross-functional teams
Provide specialist advice and support across IST
Manage stakeholder relationships and influence outcomes
Monitor delivery progress and ensure quality standards are met
Support continuous improvement and knowledge sharing across the team
We're committed to creating a workplace that reflects the communities we serve. We welcome applications from people of all backgrounds, cultures, and experiences. Diverse perspectives strengthen our mahi, and we value the unique contributions everyone brings to the team.
Please contact us if there is any support that we can provide to ensure the recruitment process is accessible to you.
What you bring | Ou pumanawatanga:
We're looking for someone who brings a mix of technical expertise, strategic thinking, and people skills.
You'll be confident working across complex systems and have a knack for turning insights into action.
You may be a Business Analyst currently looking to develop your experience and you will have:
Proven experience as a Business Analyst focusing on process improvement (Lean, Six Sigma, Agile)
Strong documentation and process mapping skills
Skilled in stakeholder engagement and relationship management
Experience facilitating workshops and driving team alignment
Strategic thinker with sound judgement and problem-solving ability
Excellent communication skills - including written
Comfortable working with ambiguity and influencing change
Experience evaluating feasibility of process changes using data
Ability to lead and mentor others in improvement practices
Familiarity with SFIA framework and delivery methodologies is desirable but not essential
Position Description | He Whakaahuatanga Tunga:
Senior Practise Improvement Analyst | Position Description
Salary | Utu-a-tau: $103,815.00 - $125,958.00
Applications close | Ka kati nga tono hei te: 8 February 2026
About us | Mo matou:
The Ministry of Social Development is a people-centred organisation. We're in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.
We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whanau and communities.
Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.
How to apply | Me pehea te tuku tono:
Before you submit your application, please take a moment to review our guidance to understand how AI can best support your application Candidate Guidance - Responsible AI use in recruitment
To apply, click the 'Apply Now' button to upload your CV, cover letter and complete the online application form.
Note: Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the key responsibilities listed in the position description.
All applications must be made online. If this is not possible or if you have any queries, please contact us at [email protected]
Internal MSD Employees - please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as internal candidate.
Joining us | Ko te hono mai:
Joining MSD means being part of a whanau that celebrates the diversity each individual represents.
We show manaaki, we care about the wellbeing and success of people and want everyone to thrive and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. You can find out more about our values here.
If you have any support or accessibility requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.
💡 Quick Summary
Seeking a career-building opportunity? The Senior Practices Improvement Analyst position is now open for candidates interested in the Legal Jobs sector. This role in Auckland offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Legal Jobs is a plus.
