Job Description
Full job description
Senior Project Officer Community & Industry Engagement
Role: Senior Project Officer Community & Industry Engagement
Grade: Clerk Grade +/10
Duration: Ongoing
Location: Hybrid opportunity based in Parramatta or Gosford - in-office requirement 2-3 days a week as a minimum, which could be subject to change based on applicable DCS workplace policies.
Closing Date: Thursday 26th June 2026 [+:5+AM]
About the team
The NSW Fair Trading Community Engagement team engages with priority communities . Through our Community Voice Networks and Let’s Talk Roadshows, we work collaboratively with stakeholders to engage with Aboriginal and multicultural communities, with people with disability and with young people.
The team also develops and delivers community initiatives, including outreach programs, that raise awareness of NSW Fair Trading, particularly in regional areas
Key responsibilities
Manage the development, implementation and evaluation of strategic and operational engagement plans, programs, projects and initiatives to raise regulatory awareness and educate priority communities, aligned with the divisional strategic direction and customer service vision
Manage direct reporting staff, providing guidance and support so they can effectively contribute to and implement community engagement strategies and initiatives that meet customer and stakeholder needs and government priorities
Manage the planning and delivery of complex projects, applying sound project management principles to deliver organisational initiatives
About you
You’re an experienced people leader that is passionate about working with diverse communities
You’re a skilled communicator with qualifications or experience in community engagement
You are self-motivated and can balance competing demands to achieve results
You are flexible and can travel occasionally for outreach and events, including driving (current Australian Driver's Licence required)
What we need from you
To start your journey towards becoming a Senior Project Officer, please attach your resume (max 5 pages) and cover letter (max 2 pages).
In your cover letter please share your motivation for applying for this position and your relevant skills.
Salary Grade +/10, with the base salary for this role starting at $1256+3 base plus superannuation
Click Here to access the Role Description. For enquiries relating to recruitment please contact Kate Fealy via kate.fealy1@customerservice.nsw.gov.au.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: Thursday 26th June 2026 [+:5+am]
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact kate.fealy1@customerservice.nsw.gov.au or 02 +4+4 8351.
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
Senior Project Officer Community & Industry Engagement
Role: Senior Project Officer Community & Industry Engagement
Grade: Clerk Grade +/10
Duration: Ongoing
Location: Hybrid opportunity based in Parramatta or Gosford - in-office requirement 2-3 days a week as a minimum, which could be subject to change based on applicable DCS workplace policies.
Closing Date: Thursday 26th June 2026 [+:5+AM]
About the team
The NSW Fair Trading Community Engagement team engages with priority communities . Through our Community Voice Networks and Let’s Talk Roadshows, we work collaboratively with stakeholders to engage with Aboriginal and multicultural communities, with people with disability and with young people.
The team also develops and delivers community initiatives, including outreach programs, that raise awareness of NSW Fair Trading, particularly in regional areas
Key responsibilities
Manage the development, implementation and evaluation of strategic and operational engagement plans, programs, projects and initiatives to raise regulatory awareness and educate priority communities, aligned with the divisional strategic direction and customer service vision
Manage direct reporting staff, providing guidance and support so they can effectively contribute to and implement community engagement strategies and initiatives that meet customer and stakeholder needs and government priorities
Manage the planning and delivery of complex projects, applying sound project management principles to deliver organisational initiatives
About you
You’re an experienced people leader that is passionate about working with diverse communities
You’re a skilled communicator with qualifications or experience in community engagement
You are self-motivated and can balance competing demands to achieve results
You are flexible and can travel occasionally for outreach and events, including driving (current Australian Driver's Licence required)
What we need from you
To start your journey towards becoming a Senior Project Officer, please attach your resume (max 5 pages) and cover letter (max 2 pages).
In your cover letter please share your motivation for applying for this position and your relevant skills.
Salary Grade +/10, with the base salary for this role starting at $1256+3 base plus superannuation
Click Here to access the Role Description. For enquiries relating to recruitment please contact Kate Fealy via kate.fealy1@customerservice.nsw.gov.au.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: Thursday 26th June 2026 [+:5+am]
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact kate.fealy1@customerservice.nsw.gov.au or 02 +4+4 8351.
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
💡 Quick Summary
Seeking a career-building opportunity? The Senior Project Officer Community & Industry Engagement position is now open for candidates interested in the Government Job Alert sector. This role in Sydney Central Business District offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Government Job Alert is a plus.
