Senior Salesforce Configuration Specialist

If you enjoy configuring and implementing enterprise technical solutions that solve business problems and want to make an imprint with a growing company, then step up to your next role as Senior Salesforce Configuration Specialist at Novidea. Novideans (plural noun: employees of Novidea) are empowered to originate, turning visions into ideas and ideas into creations! Novidea is an insurance technology company solving the toughest challenges faced by insurance brokers, agencies, MGAs and coverholders. Our innovative, data-driven insurance software platform allows users to manage the entire policy life cycle across all lines of business, using data to inform every business decision, cross-sell, and up-sell. Novidea delivers a 360-degree business view, and a powerful competitive advantage.What’s the Job?The Senior Salesforce Configuration Specialist configures the Novidea solution to customers’ requirements and expectations to help drive a successful implementation. As a member of a project implementation team, the specialist collaborates with various internal teams to ensure solutions are delivered successfully to customers. The senior specialist will be tasked with more complex projects and implementations for large and strategic customers.What You’ll DoTranslate new and existing customer requirements into flawless technical solutionsCreate reports and dashboards by working closely with other internal stakeholders to meet customer deliverables from product and timeline perspectiveCreate out-of-the-box Salesforce Lightning Components with automation, batch jobs, approval processes, objects, permission sets, reports and dashboards, custom metadata types, and flowsConfigure permissions, roles, groups, sharing rules, and queues that adhere to the security architecture and Salesforce best practicesBe an active member of an agile team, participating in agile ceremonies, standups, updating Jira, and continuously improvingTroubleshoot issues in production and non-production environmentsPerform sanity testing to ensure the implementation works as expected/meets requirements before passing to QA teamCollaborate with Business Analysts, Project Managers, Developers, etc. to ensure requirements are understood and executed accordinglyChampion Salesforce best practices and compliance, ensuring adherence to legal standards, data security, and company policiesWhat You BringSalesforce Administrator Certification a mustExtensive hands-on technical knowledge of and experience (5+ years) with Salesforce applicationsConsiderable knowledge of and experience utilizing Salesforce to design and implement scalable solutions to meet customer needsProficiency with Salesforce features, capabilities, and best practices, including Salesforce Flow, with ability to make suggestions around best practices in implementationAbility to analyze and gather requirements and documenting outcomes to include process flow designDemonstrated analytical abilitiesConsiderable experience with ticketing software and managing customer requests, preferably JiraAbility to think outside the box when analyzing requirements to avoid downstream impact after any configuration changesDesire and ability to stay up to date on latest Salesforce releases to understand the impact to the Novidea platformAbility to work in a startup environment that can be fast-paced, high volume, and deadline-drivenAbility to work independently to ask questions and find answers to ensure work is completed while also able to work well in a teamAbility to work varying hours flexible to the needs of the business and customers which are more aligned to Eastern and Central Time ZonesIf You Bring These, Even Better!Additional Salesforce certifications (Advanced Administrator, Platform App Builder, etc.)Experience with and understanding of the US insurance market, specifically P&CFoundational understanding of the policy lifecycle: quoting, underwriting, policy administration and renewalsExperience with Agency Management Systems, Policy Administration Systems, Claims Management Systems and/or other insurance management systemsSkill in and experience using Jira and ConfluenceExperience working in a startupLife at NovideaWe hire people, not just skills. We encourage you to apply if you think this role is a great fit for you, even if you don’t meet 100% of the requirements.Novidea is an equal opportunity employer. We believe that diversity is integral to our success, and we are proud of and committed to providing equal opportunity employment to all individuals regardless of race, color, religion, sex, ****** orientation, citizenship, national origin, disability, Veteran status, or any other characteristic protected by law.Follow us for more of #lifeatNovideaLinkedIn | Instagram | Facebook