Job Description
Reference Code:
JR-
Join us as a Senior Service Operations Manager and become a driving force behind digital transformation at the bank—simplifying customer journeys and enhancing their overall experience.
This is a multi-year Digital transformation programme within the bank. You will be part of the Global Technology Service Management (GTSM), specifically in the CB&P division, focused on the Barclays Digital Platform (XDP). In this role, you’ll oversee important services and be part of the wider service delivery team supporting the team in overseeing key service management functions. You’ll collaborate closely with development teams and colleagues across multiple business units.
To be successful as a Senior Service Operations Manager, you should have experience with
Demonstrable Stakeholder Management & Supply Chain Management – Technical (Application & Infrastructure)
Understanding SRE Principles and experience in Governance on incident/problem/change (IPC) Management
Risk & Control and Strategic Thinking
Some other highly valued skills may include
Good understanding on Digital Technology and architecture
Previous experience of delivery
A people leader
You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills
Location is Radbroke, Knutsford
Purpose of the role
To manage the IT Services department and set the strategic direction, provide support to the bank's senior management team, and to manage IT Service risk across the organisation management of IT Services to support the banks operations and representing Technology service performance with senior stakeholders and managing IT service risk across the organisation.
JR-
Join us as a Senior Service Operations Manager and become a driving force behind digital transformation at the bank—simplifying customer journeys and enhancing their overall experience.
This is a multi-year Digital transformation programme within the bank. You will be part of the Global Technology Service Management (GTSM), specifically in the CB&P division, focused on the Barclays Digital Platform (XDP). In this role, you’ll oversee important services and be part of the wider service delivery team supporting the team in overseeing key service management functions. You’ll collaborate closely with development teams and colleagues across multiple business units.
To be successful as a Senior Service Operations Manager, you should have experience with
Demonstrable Stakeholder Management & Supply Chain Management – Technical (Application & Infrastructure)
Understanding SRE Principles and experience in Governance on incident/problem/change (IPC) Management
Risk & Control and Strategic Thinking
Some other highly valued skills may include
Good understanding on Digital Technology and architecture
Previous experience of delivery
A people leader
You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills
Location is Radbroke, Knutsford
Purpose of the role
To manage the IT Services department and set the strategic direction, provide support to the bank's senior management team, and to manage IT Service risk across the organisation management of IT Services to support the banks operations and representing Technology service performance with senior stakeholders and managing IT service risk across the organisation.
💡 Quick Summary
Seeking a career-building opportunity? The Senior Service Operations Manager position is now open for candidates interested in the Bank Jobs sector. This role in Manchester offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.