Job Description
Title: Service Coordinator / Dispatcher (Electrical)
Location: Houston, TX (In Office – Full Time)
Description
We are seeking a reliable and customer-focused Service Coordinator / Dispatcher to join our electrical service team. This role is critical to our daily operations—you will be the first point of contact for customers, responsible for answering phones, scheduling service calls, and coordinating technicians in the field.
You must be organized, able to manage multiple calls at once, and confident communicating with both customers and technicians. This is a fast-paced environment where strong communication and attention to detail are essential.
Responsibilities
• Answer incoming customer calls and provide professional, clear communication
• Schedule and dispatch service technicians using Jobber
• Coordinate daily schedules to ensure efficient routing and job completion
• Communicate with customers regarding appointment times, delays, and updates
• Maintain accurate job notes and customer information in the system
• Work directly with field technicians to adjust schedules as needed
• Handle high call volume while staying organized and composed
• Support basic office tasks related to service operations
Requirements
• Strong phone and customer service skills (this is a phone-heavy role)
• Previous experience in dispatching, scheduling, or service coordination preferred
• Experience in electrical, HVAC, plumbing, or similar service industry is a plus
• Ability to multitask and stay organized in a fast-paced environment
• Reliable, punctual, and consistent attendance (in-office position)
• Comfortable using scheduling software (Jobber experience is a plus, but not required)
• Clear communication skills and ability to handle customer concerns professionally
Schedule
• Full-time, in office
• 8-hour shift, Monday–Friday
Pay
• $20–$24 per hour, depending on experience and competenc
Job Type: Full-time
Pay: $20.00 - $23.00 per hour
Benefits:
• Referral program
Work Location: In person
Location: Houston, TX (In Office – Full Time)
Description
We are seeking a reliable and customer-focused Service Coordinator / Dispatcher to join our electrical service team. This role is critical to our daily operations—you will be the first point of contact for customers, responsible for answering phones, scheduling service calls, and coordinating technicians in the field.
You must be organized, able to manage multiple calls at once, and confident communicating with both customers and technicians. This is a fast-paced environment where strong communication and attention to detail are essential.
Responsibilities
• Answer incoming customer calls and provide professional, clear communication
• Schedule and dispatch service technicians using Jobber
• Coordinate daily schedules to ensure efficient routing and job completion
• Communicate with customers regarding appointment times, delays, and updates
• Maintain accurate job notes and customer information in the system
• Work directly with field technicians to adjust schedules as needed
• Handle high call volume while staying organized and composed
• Support basic office tasks related to service operations
Requirements
• Strong phone and customer service skills (this is a phone-heavy role)
• Previous experience in dispatching, scheduling, or service coordination preferred
• Experience in electrical, HVAC, plumbing, or similar service industry is a plus
• Ability to multitask and stay organized in a fast-paced environment
• Reliable, punctual, and consistent attendance (in-office position)
• Comfortable using scheduling software (Jobber experience is a plus, but not required)
• Clear communication skills and ability to handle customer concerns professionally
Schedule
• Full-time, in office
• 8-hour shift, Monday–Friday
Pay
• $20–$24 per hour, depending on experience and competenc
Job Type: Full-time
Pay: $20.00 - $23.00 per hour
Benefits:
• Referral program
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Service Coordinator / Dispatcher (Customer-Focused) position is now open for candidates interested in the Operations Executive Jobs sector. This role in Houston offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.
