Job Description
Join Nectar, a New Zealand-owned and operated Managed Security Service Provider & MSP, renowned for our exceptional customer care, innovative solutions, and collaborative team culture, where we empower our people to deliver outstanding service and support that exceeds our clients' expectations.
Nectar is looking for a talented Service Desk Engineer to join the team and help ensure we continue to deliver best-in-case service to our valued clients!
Nectar is looking for a talented Service Desk Engineer to join the team and help ensure we continue to deliver best-in-case service to our valued clients!
Job Description:
As our primary point of contact for customers, you will provide timely resolutions for service-related issues and faults by troubleshooting, diagnosing, and resolving problems efficiently, escalating complex issues to System Engineers when necessary, and maintaining ownership and communication with customers throughout the resolution process.
Key Responsibilities:
Handle incoming faults professionally over the phone and email
Take ownership of faults and manage them logically
Log incidents and faults, categorize, and prioritize them
Conduct thorough diagnostics for first-point-of-contact fault resolution
Ensure faults are progressed and cleared within SLA's
Diagnose and resolve problems to customer satisfaction
Develop and maintain knowledge and skills for first-time fault resolution
Identify and escalate repeat issues or service risks
Share knowledge with team colleagues
Manage scheduled tasks for customers to ensure system operationality
Skills and Experience:
Hands on MSP Experience
Level 1.5/2 skill set of Azure AD, 365, and on-prem active directory
Strong technical knowledge across various technologies
User support and project delivery focus
Proficient in Microsoft suite of products
Excellent customer service and communication skills
Ability to articulate solutions clearly and confidently
Self-motivated, resilient, and innovative
About Nectar:
We are committed to delivering outstanding, cutting-edge IT solutions that add real value that goes beyond what is expected. We understand that our people impact the success of our business, and we hire people who are smart and dedicated to Nectar. We empower people to reach their goals. When you are part of Nectar, you are part of a company that values people and enables them to perform at their best.
What We Offer:
Collaborative and supportive team environment
Opportunities for growth and professional development
Competitive salary and benefits package
If this role and Nectar sounds like you, we would love to meet you! Please apply now, we can't wait to welcome our next team member!
Nectar is looking for a talented Service Desk Engineer to join the team and help ensure we continue to deliver best-in-case service to our valued clients!
Nectar is looking for a talented Service Desk Engineer to join the team and help ensure we continue to deliver best-in-case service to our valued clients!
Job Description:
As our primary point of contact for customers, you will provide timely resolutions for service-related issues and faults by troubleshooting, diagnosing, and resolving problems efficiently, escalating complex issues to System Engineers when necessary, and maintaining ownership and communication with customers throughout the resolution process.
Key Responsibilities:
Handle incoming faults professionally over the phone and email
Take ownership of faults and manage them logically
Log incidents and faults, categorize, and prioritize them
Conduct thorough diagnostics for first-point-of-contact fault resolution
Ensure faults are progressed and cleared within SLA's
Diagnose and resolve problems to customer satisfaction
Develop and maintain knowledge and skills for first-time fault resolution
Identify and escalate repeat issues or service risks
Share knowledge with team colleagues
Manage scheduled tasks for customers to ensure system operationality
Skills and Experience:
Hands on MSP Experience
Level 1.5/2 skill set of Azure AD, 365, and on-prem active directory
Strong technical knowledge across various technologies
User support and project delivery focus
Proficient in Microsoft suite of products
Excellent customer service and communication skills
Ability to articulate solutions clearly and confidently
Self-motivated, resilient, and innovative
About Nectar:
We are committed to delivering outstanding, cutting-edge IT solutions that add real value that goes beyond what is expected. We understand that our people impact the success of our business, and we hire people who are smart and dedicated to Nectar. We empower people to reach their goals. When you are part of Nectar, you are part of a company that values people and enables them to perform at their best.
What We Offer:
Collaborative and supportive team environment
Opportunities for growth and professional development
Competitive salary and benefits package
If this role and Nectar sounds like you, we would love to meet you! Please apply now, we can't wait to welcome our next team member!
💡 Quick Summary
Seeking a career-building opportunity? The Service Desk Engineer position is now open for candidates interested in the Human Resource (HR) Jobs sector. This role in Christchurch offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Human Resource (HR) Jobs is a plus.
