Job Description
Full job description
Your SUPER career starts here
As one of Australia's largest profit-for-members superannuation funds, we always remember whose money it is and whose future we're looking after. We work to reimagine a new way forward for our 1.1 million members and their communities. Each other. And our world.
Sound good? Learn more about us and what we do at aware.com.au
Your New Role
We’re looking for a motivated and customer‑focused Service Desk Technician to join our Technology Operations team.
This role is the front line of technology support at Aware Super. You’ll provide high‑quality, end‑user focused support across our corporate technology environment, resolving incidents and service requests, supporting device and identity lifecycles, and helping ensure our people have the tools they need to do their best work.
You’ll play a key role in setting the standard for service excellence embodying our value of being super helpful while delivering consistent, secure and efficient technology support.
Some responsibilities include:
Act as the primary point of contact for Technology incidents and service requests via phone, email and ServiceNow;
Log, triage and resolve tickets in line with agreed SLAs and ITIL practices;
Install and maintain corporate hardware, peripherals and meeting room technology;
Ensure devices are compliant with security standards and patching requirements; and
Maintain clear documentation to support BAU operations
How do you exceed our expectations?
The idea of being part of our growth is exciting and you want to play a pivotal role in making super simple;
Relevant IT qualifications (Diploma or Degree preferred); ITIL v4 Foundation desirable;
Proven experience in a fast‑paced Service Desk or end‑user support environment;
Strong customer service mindset with excellent communication skills;
Experience supporting Windows environments and Microsoft Modern Workplace tools;
Exposure to ServiceNow or similar ITSM tools;
Working knowledge of:
ITIL fundamentals (Incident, Request, Problem and Change)
Active Directory and identity/access management basics
TCP/IP, VOIP and video conferencing technologies
Apple devices (iPhones, iPads)
You are balanced in accepting risk in any decision you face. You are curious to understand risk context and choose to speak up as we simplify, learn and grow.
Employee Experience
We understand that not everyone works in the same ways. We value flexibility and know that it helps you manage work and life.
Why you’ll love working at Aware Super:
Have a super impact: You’ll think big and care deeply to help more Australians live their best lives in retirement.
Be part of something super unique: You’ll work to reshape super and retirement. We’ll invest in your growth and give you the opportunity to work on career-defining projects.
Work with super humans: You’ll work hard and innovate, but also have some fun along the way.
Feel super cared for: We’ll support your wellbeing today, as well as in the future. Enjoy a health & fitness reimbursement, work from home technology reimbursement, salary continuance insurance and organisation-wide meeting free zones.
The Aware Super difference
At Aware Super, we believe that diversity of thought, background and experience creates better outcomes for our members and communities and a stronger sense of belonging for our people. We value a diverse workplace and strongly encourage women, Aboriginal & Torres Strait Islander people, people with cultural and linguistic diversity, LGBTQIA+ individuals, people with disabilities, and mature-age individuals to apply. We are proud to be consistently recognised as an Employer of Choice for Gender Equality and our CEO, Deanne Stewart, is a Pay Equity Ambassador.
Your SUPER career starts here
As one of Australia's largest profit-for-members superannuation funds, we always remember whose money it is and whose future we're looking after. We work to reimagine a new way forward for our 1.1 million members and their communities. Each other. And our world.
Sound good? Learn more about us and what we do at aware.com.au
Your New Role
We’re looking for a motivated and customer‑focused Service Desk Technician to join our Technology Operations team.
This role is the front line of technology support at Aware Super. You’ll provide high‑quality, end‑user focused support across our corporate technology environment, resolving incidents and service requests, supporting device and identity lifecycles, and helping ensure our people have the tools they need to do their best work.
You’ll play a key role in setting the standard for service excellence embodying our value of being super helpful while delivering consistent, secure and efficient technology support.
Some responsibilities include:
Act as the primary point of contact for Technology incidents and service requests via phone, email and ServiceNow;
Log, triage and resolve tickets in line with agreed SLAs and ITIL practices;
Install and maintain corporate hardware, peripherals and meeting room technology;
Ensure devices are compliant with security standards and patching requirements; and
Maintain clear documentation to support BAU operations
How do you exceed our expectations?
The idea of being part of our growth is exciting and you want to play a pivotal role in making super simple;
Relevant IT qualifications (Diploma or Degree preferred); ITIL v4 Foundation desirable;
Proven experience in a fast‑paced Service Desk or end‑user support environment;
Strong customer service mindset with excellent communication skills;
Experience supporting Windows environments and Microsoft Modern Workplace tools;
Exposure to ServiceNow or similar ITSM tools;
Working knowledge of:
ITIL fundamentals (Incident, Request, Problem and Change)
Active Directory and identity/access management basics
TCP/IP, VOIP and video conferencing technologies
Apple devices (iPhones, iPads)
You are balanced in accepting risk in any decision you face. You are curious to understand risk context and choose to speak up as we simplify, learn and grow.
Employee Experience
We understand that not everyone works in the same ways. We value flexibility and know that it helps you manage work and life.
Why you’ll love working at Aware Super:
Have a super impact: You’ll think big and care deeply to help more Australians live their best lives in retirement.
Be part of something super unique: You’ll work to reshape super and retirement. We’ll invest in your growth and give you the opportunity to work on career-defining projects.
Work with super humans: You’ll work hard and innovate, but also have some fun along the way.
Feel super cared for: We’ll support your wellbeing today, as well as in the future. Enjoy a health & fitness reimbursement, work from home technology reimbursement, salary continuance insurance and organisation-wide meeting free zones.
The Aware Super difference
At Aware Super, we believe that diversity of thought, background and experience creates better outcomes for our members and communities and a stronger sense of belonging for our people. We value a diverse workplace and strongly encourage women, Aboriginal & Torres Strait Islander people, people with cultural and linguistic diversity, LGBTQIA+ individuals, people with disabilities, and mature-age individuals to apply. We are proud to be consistently recognised as an Employer of Choice for Gender Equality and our CEO, Deanne Stewart, is a Pay Equity Ambassador.
💡 Quick Summary
Seeking a career-building opportunity? The Service Desk Technician position is now open for candidates interested in the Work from home Jobs sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.
