Job Description
DBS Bank
Senior Vice President, Team Head, Corporate Social Responsibility, Group Strategic Marketing & Communication
DBS Bank • Mumbai, Maharashtra • via LinkedIn
8 hours ago
Full–time
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Job description
Business Function
Group Strategic Marketing & Communications is responsible for building, protecting, and enhancing the DBS brand in an increasingly commoditised banking industry. Working closely with all units within the DBS Group, we create and execute integrated strategies that focus on communications especially digital communications, marketing and research to differentiate – and elevate – our...
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Kotak Mahindra Bank
Service Excellence Specialist - Wholesale Banking
Kotak Mahindra Bank • Mumbai, Maharashtra • via Apna Jobs
17 hours ago
Full–time
No Degree Mentioned
Apply on Apna Jobs
Job description
Service Excellence Specialist-WBG HO / IPO / CIP-Wholesale Integrated Service Excellence (WISE)
The Service Excellence Specialist (SES) plays a critical role in driving operational excellence and enhancing customer experience across wholesale banking services. This role involves close collaboration with internal stakeholders to identify service gaps, streamline processes, and implement best practices that align with the bank’s commitment to delivering superior service quality.
1. Service Delivery & Client Experience Monitor and enhance service delivery standards across wholesale banking operations. Ensure timely resolution of client issues and service requests with a focus on quality and responsiveness. Act as a liaison between internal teams and clients to ensure seamless service execution. 2. Process Improvement & Operational Monitor and evaluate service delivery standards across wholesale banking operations to ensure consistent customer experience. Identify process improvement opportunities and work with cross-functional teams to implement service enhancements. Act as a liaison between business units and service teams to resolve escalations and ensure timely issue resolution. Analyze customer feedback and service metrics to generate actionable insights and drive continuous improvement. Support the implementation of service excellence frameworks and tools across CIIB functions. Conduct training and awareness sessions to promote a culture of service excellence within the organization. Collaborate with technology and operations teams to automate and digitize service processes for improved efficiency. Ensure compliance with internal policies, regulatory guidelines, and service quality standards.Experience Level
Mid Level
Senior Vice President, Team Head, Corporate Social Responsibility, Group Strategic Marketing & Communication
DBS Bank • Mumbai, Maharashtra • via LinkedIn
8 hours ago
Full–time
Apply on LinkedIn
Apply on WhatJobs
Job description
Business Function
Group Strategic Marketing & Communications is responsible for building, protecting, and enhancing the DBS brand in an increasingly commoditised banking industry. Working closely with all units within the DBS Group, we create and execute integrated strategies that focus on communications especially digital communications, marketing and research to differentiate – and elevate – our...
Show full description
Report this listing
Kotak Mahindra Bank
Service Excellence Specialist - Wholesale Banking
Kotak Mahindra Bank • Mumbai, Maharashtra • via Apna Jobs
17 hours ago
Full–time
No Degree Mentioned
Apply on Apna Jobs
Job description
Service Excellence Specialist-WBG HO / IPO / CIP-Wholesale Integrated Service Excellence (WISE)
The Service Excellence Specialist (SES) plays a critical role in driving operational excellence and enhancing customer experience across wholesale banking services. This role involves close collaboration with internal stakeholders to identify service gaps, streamline processes, and implement best practices that align with the bank’s commitment to delivering superior service quality.
1. Service Delivery & Client Experience Monitor and enhance service delivery standards across wholesale banking operations. Ensure timely resolution of client issues and service requests with a focus on quality and responsiveness. Act as a liaison between internal teams and clients to ensure seamless service execution. 2. Process Improvement & Operational Monitor and evaluate service delivery standards across wholesale banking operations to ensure consistent customer experience. Identify process improvement opportunities and work with cross-functional teams to implement service enhancements. Act as a liaison between business units and service teams to resolve escalations and ensure timely issue resolution. Analyze customer feedback and service metrics to generate actionable insights and drive continuous improvement. Support the implementation of service excellence frameworks and tools across CIIB functions. Conduct training and awareness sessions to promote a culture of service excellence within the organization. Collaborate with technology and operations teams to automate and digitize service processes for improved efficiency. Ensure compliance with internal policies, regulatory guidelines, and service quality standards.Experience Level
Mid Level
💡 Quick Summary
Seeking a career-building opportunity? The Service Excellence Specialist - Wholesale Banking position is now open for candidates interested in the Accountant Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Accountant Jobs is a plus.