Job Description
NSW Electoral Commission
Reference number
0000B9EQ
Occupation
Project Support
Work type
Full-Time
Location
Sydney City
Salary Information
Package includes base salary ($99,938 - $110,271), plus employer's contribution to superannuation and annual leave loading.
Closing date
01 May 2026 at 11:59pm
Contribute to the integrity of democracy in New South Wales
Be part of a dynamic team environment
We are recruiting for two ( key positions in our Service Experience team which forms part of our Election Participation Business Unit:
Service Experience Officer – fulltime Ongoing role
Project Support Officer, Service Experience – full time Temporary role (until 30 June 202
The Election Participation Business Unit focusses on customer-engagement functions such as client liaison, elector enquiries and non-voter processing.
About the Roles
Service Experience Officer
The Service Experience Officer provides a broad range of customer service and administrative services. The role leverages extensive business unit knowledge to support the unit's program of work and facilitate the delivery of business operations.
This role requires previous experience in customer-engagement and high level of administrative support.
For more information refer to the Role Description.
Project Support Officer, Service Experience
The Project Support Officer assists project teams within the Service Experience business unit to plan, implement and co-ordinate a number of projects relevant to election events.
This role requires previous experience working in project or event-based organisation and in writing documents such as policies, processes and procedures impacting the operations of the function/business unit.
For more information refer to the Role Description
Across both roles we are looking for:
Previous experience working in project or event-based organisation.
Ability to providing a range of administrative and support services to meet the business needs of a team/unit.
Effective computer skills and experience in using different business systems i.e. Microsoft Office Suite, Content Manager (records management), other corporate systems and database applications.
Proven ability to communicate effectively with all levels of internal and external stakeholders.
Sound organisation and time management skills with high levels of accuracy and attention to detail.
Politically neutral with no affiliation to political parties or lobbyists/campaigners.
Satisfactory Criminal Record check result.
About the NSW Electoral Commission
The New South Wales Electoral Commission delivers trusted and independent systems, processes, oversight and engagement that support democracy in New South Wales. Our vision is to maintain confidence in the integrity of the democratic process and make it easy for people to understand and participate.
Our work includes:
Running and regulating elections
Communicating and engaging with current and future voters, key NSW community stakeholders and NSW election participants; and
Investigating possible offences and enforcing electoral and lobbying laws such as the Electoral Act 2017 and the Electoral Funding Act 2018.
What we offer
Opportunity to work on large scale events and assist your local community
Career development opportunities through study and face to face training
Access to self-paced expert-led training via LinkedIn Learning
Employee Assistance Program for wellbeing support
Staff social events to connect with colleagues
Work/Life balance (35 hour working week), flex leave
Access to Fitness Passport for eligible staff
Free annual flu vaccination
Convenient CBD location, access to public transport
How to apply
Include a covering letter summarising your skills, knowledge and work experience, along with an up-to-date resume which clearly detail your skills and experience as relevant to this role
As part of your application, you will be asked to respond to the two targeted questions:
TQ1. Please provide an example of a time you were required to deliver results and meet deadlines in an environment of competing priorities? (300-word limit)
TQ2. Please provide an example of a time when you identified a gap or inefficiency in an administrative process. How did you approach the situation, and what improvements did you suggest or implement? (300-word limit)
Applying for a role in the NSW Public Service
For more information on how to apply for a role in the NSW Public Service, please refer here.
The NSW Electoral Commission embraces diversity and inclusion and is committed to creating a workplace that reflects the population of New South Wales. We welcome applications from people from diverse backgrounds and encourage women, Aboriginal and Torres Strait Islander people, LGBTQIA+, people with disability, mature-age people, and people from culturally diverse backgrounds to apply for this role.
If you have any questions about applying or would benefit from an adjustment to the recruitment process to help you perform your best please contact [email protected]. For more information on recruitment adjustments visit I Work for NSW Adjustments for individual needs.
Applications received and completed after closing time will not be considered for selection.
The selection process will include a range of assessment techniques to assist in determining your suitability for the role.
For further information, contact NSW Electoral Commission’s Talent team at [email protected]
Other Information
Your employment will be subject to National Criminal Records Check to determine your suitability for employment.
The NSW Electoral Commission is committed to maintaining public confidence in the integrity of the electoral system. The Commission requires all its employees to refrain from membership of any political party and from engaging in political activity which could be seen as reflecting adversely on the strict political neutrality of the Commission. To maintain political neutrality, applicants for roles with the Commission who are, who have been or who may be perceived to be or have been connected with political activities may also be ineligible for appointment and should disclose such information as part of their application. This does not include voting in a Commonwealth, State or Local Government election, which is compulsory in NSW. The Commission’s Political Neutrality Policy may be viewed on its website.
A talent pool may be created from this recruitment action for ongoing and temporary roles of the same work classification that may become available for filling over the next 18 months.
This role is based in at our Elizabeth Street, Sydney office with a hybrid work arrangement.
Applications Close: Friday 1st May 2026 @ 11.59pm
Reference number
0000B9EQ
Occupation
Project Support
Work type
Full-Time
Location
Sydney City
Salary Information
Package includes base salary ($99,938 - $110,271), plus employer's contribution to superannuation and annual leave loading.
Closing date
01 May 2026 at 11:59pm
Contribute to the integrity of democracy in New South Wales
Be part of a dynamic team environment
We are recruiting for two ( key positions in our Service Experience team which forms part of our Election Participation Business Unit:
Service Experience Officer – fulltime Ongoing role
Project Support Officer, Service Experience – full time Temporary role (until 30 June 202
The Election Participation Business Unit focusses on customer-engagement functions such as client liaison, elector enquiries and non-voter processing.
About the Roles
Service Experience Officer
The Service Experience Officer provides a broad range of customer service and administrative services. The role leverages extensive business unit knowledge to support the unit's program of work and facilitate the delivery of business operations.
This role requires previous experience in customer-engagement and high level of administrative support.
For more information refer to the Role Description.
Project Support Officer, Service Experience
The Project Support Officer assists project teams within the Service Experience business unit to plan, implement and co-ordinate a number of projects relevant to election events.
This role requires previous experience working in project or event-based organisation and in writing documents such as policies, processes and procedures impacting the operations of the function/business unit.
For more information refer to the Role Description
Across both roles we are looking for:
Previous experience working in project or event-based organisation.
Ability to providing a range of administrative and support services to meet the business needs of a team/unit.
Effective computer skills and experience in using different business systems i.e. Microsoft Office Suite, Content Manager (records management), other corporate systems and database applications.
Proven ability to communicate effectively with all levels of internal and external stakeholders.
Sound organisation and time management skills with high levels of accuracy and attention to detail.
Politically neutral with no affiliation to political parties or lobbyists/campaigners.
Satisfactory Criminal Record check result.
About the NSW Electoral Commission
The New South Wales Electoral Commission delivers trusted and independent systems, processes, oversight and engagement that support democracy in New South Wales. Our vision is to maintain confidence in the integrity of the democratic process and make it easy for people to understand and participate.
Our work includes:
Running and regulating elections
Communicating and engaging with current and future voters, key NSW community stakeholders and NSW election participants; and
Investigating possible offences and enforcing electoral and lobbying laws such as the Electoral Act 2017 and the Electoral Funding Act 2018.
What we offer
Opportunity to work on large scale events and assist your local community
Career development opportunities through study and face to face training
Access to self-paced expert-led training via LinkedIn Learning
Employee Assistance Program for wellbeing support
Staff social events to connect with colleagues
Work/Life balance (35 hour working week), flex leave
Access to Fitness Passport for eligible staff
Free annual flu vaccination
Convenient CBD location, access to public transport
How to apply
Include a covering letter summarising your skills, knowledge and work experience, along with an up-to-date resume which clearly detail your skills and experience as relevant to this role
As part of your application, you will be asked to respond to the two targeted questions:
TQ1. Please provide an example of a time you were required to deliver results and meet deadlines in an environment of competing priorities? (300-word limit)
TQ2. Please provide an example of a time when you identified a gap or inefficiency in an administrative process. How did you approach the situation, and what improvements did you suggest or implement? (300-word limit)
Applying for a role in the NSW Public Service
For more information on how to apply for a role in the NSW Public Service, please refer here.
The NSW Electoral Commission embraces diversity and inclusion and is committed to creating a workplace that reflects the population of New South Wales. We welcome applications from people from diverse backgrounds and encourage women, Aboriginal and Torres Strait Islander people, LGBTQIA+, people with disability, mature-age people, and people from culturally diverse backgrounds to apply for this role.
If you have any questions about applying or would benefit from an adjustment to the recruitment process to help you perform your best please contact [email protected]. For more information on recruitment adjustments visit I Work for NSW Adjustments for individual needs.
Applications received and completed after closing time will not be considered for selection.
The selection process will include a range of assessment techniques to assist in determining your suitability for the role.
For further information, contact NSW Electoral Commission’s Talent team at [email protected]
Other Information
Your employment will be subject to National Criminal Records Check to determine your suitability for employment.
The NSW Electoral Commission is committed to maintaining public confidence in the integrity of the electoral system. The Commission requires all its employees to refrain from membership of any political party and from engaging in political activity which could be seen as reflecting adversely on the strict political neutrality of the Commission. To maintain political neutrality, applicants for roles with the Commission who are, who have been or who may be perceived to be or have been connected with political activities may also be ineligible for appointment and should disclose such information as part of their application. This does not include voting in a Commonwealth, State or Local Government election, which is compulsory in NSW. The Commission’s Political Neutrality Policy may be viewed on its website.
A talent pool may be created from this recruitment action for ongoing and temporary roles of the same work classification that may become available for filling over the next 18 months.
This role is based in at our Elizabeth Street, Sydney office with a hybrid work arrangement.
Applications Close: Friday 1st May 2026 @ 11.59pm
💡 Quick Summary
Seeking a career-building opportunity? The Service Experience Officers position is now open for candidates interested in the Operations Executive Jobs sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.
