Job Description
Service Manager Workplace Relations (200567)
Permanent Full Time - 36.25 hours per week
$118,70+.6+ to $134,066.50 Annually + up to 12% super
RCC Officers' Level 8 + partial private use of Council vehicle or vehicle allowance
Join our team as the Service Manager Workplace Relations
Are you a strategic and technical expert ready to lead a multidisciplinary team in ensuring compliance and governance across employee and industrial relations? Join us as the Service Manager Workplace Relations and drive excellence in all aspects of industrial and employment matters.
About us:
At Redland City Council, you can help improve lives, while shaping your career in a truly special place. Situated on the stunning Redlands Coast, our team is creating an enriched, sustainable future for Redland City.
Here, every role matters … Together, we’re focused on serving our community. Join us so together we can improve the Redlands for today and tomorrow.
Aligned with our Values, you will be accountable for:
Leadership:
Provide expert leadership and manage a team of advisers in Employee and Industrial Relations, fostering development and collaboration within the Unit and across the wider People and Culture (P&C) team. among them.
Provide excellent internal and external stakeholder management, including problem solving and dealing with issues of a sensitive and confidential nature.
Industrial and Employee Relations:
Provide highly developed technical and professional advice relating to employee and industrial relations and workplace governance to deliver people solutions, including specialised knowledge and interpretation of relevant state and federal legislation.
Be the key point of reference for union liaison and relationship management with Council’s key industrial stakeholders, including managing Council's Enterprise Bargaining negotiations and ensuring implementation and consistent interpretation of terms.
Experience in industrial relations advocacy, including representation in Commission appearances, and serve as the lead expert on Award and legislative compliance.
People and Culture Projects and Initiatives:
Be the lead on complex legislative compliance and strategic projects and initiatives. Develop business cases, project plans, and recommendations within budget, and represent P&C on project teams as needed.
What we’re looking for:
In your role as a ‘hands on’ and lateral-thinking IR/ER specialist, you’ll dive into the action by leading a dynamic team that provides practical and trusted advice across Council. This is an excellent opportunity to deliver people-focused results in a supportive and progressive environment. For full details, take a look at the Position Description.
More reasons to love working with us:
Generous leave provisions such as paid parental leave and purchased leave scheme including 17.5% loading on annual leave!
Ex-gratia day offered during the Christmas/New Year break.
Access to professional and leadership development programs and education/study assistance.
Mentoring and coaching opportunities to increase your industry knowledge and business acumen.
Diverse secondment opportunities for career development.
Reward and recognition programs.
Wellbeing programs and social club.
Access to discounts with over 400 leading retailers.
Access to RedFlex – our flexible work program offering flexibility in how, when and where you work.
Join our award-winning organisation, recognised by HRD Australia for our innovative HR initiatives! From cutting-edge employee development programs to pioneering flexible work solutions and our impactful Sunflower Initiative promoting mental health, we lead the way in creating a forward-thinking workplace. Apply now to be part of a team that’s redefining the future of work!
Visit our careers page to learn more and read the stories of our incredible people.
Eligibility:
Tertiary bachelor qualification in Law, Business (or similar) with a focus on IR/ER/Governance or related field with extensive experience in a senior technical role.
C Class Drivers Licence.
Successful applicants will be asked to consent to a police check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.
To be eligible for employment, applicants must have the legal right to work in Australia.
Ready to join us:
Applications will only be accepted through Council’s Web Recruitment system or through OURspace for current Council employees. Hard copy and e-mailed applications will not be accepted.
To be considered, applicants must submit a:
Cover letter (one page); and
Current resume that demonstrates how you meet the requirements of this role. Please read the Position Description and resume-based application instructions before applying for this role.
RCC utilises a merit-based recruitment process which may include various testing methods, such as psychometric testing and requesting the submission of a short video application from candidates after the advertisement closes.
Specific information on the position (200567) can be obtained by contacting Gemma Sherry on (07) 382+ 8543. Applications for this position close at 11:5+ p.m. Australian Eastern Standard Time (AEST) on 13/0+/2026.
At Redland City Council, we truly value the diverse skills, experiences and perspectives of our people. We’re focused on making Council an inclusive place, where everyone belongs and brings in new skills, diverse experiences and backgrounds that enable us to serve our community better.
Applications will not be accepted from a third party.
Employer questions
Your application will include the following questions:
Which of the following statements best describes your right to work in Australia?
How many years' experience do you have as a Workplace Relations Manager?
Have you worked in a role which requires a sound understanding of employment & workplace relations?
Do you have a current Police Check (National Police Certificate) for employment?
Permanent Full Time - 36.25 hours per week
$118,70+.6+ to $134,066.50 Annually + up to 12% super
RCC Officers' Level 8 + partial private use of Council vehicle or vehicle allowance
Join our team as the Service Manager Workplace Relations
Are you a strategic and technical expert ready to lead a multidisciplinary team in ensuring compliance and governance across employee and industrial relations? Join us as the Service Manager Workplace Relations and drive excellence in all aspects of industrial and employment matters.
About us:
At Redland City Council, you can help improve lives, while shaping your career in a truly special place. Situated on the stunning Redlands Coast, our team is creating an enriched, sustainable future for Redland City.
Here, every role matters … Together, we’re focused on serving our community. Join us so together we can improve the Redlands for today and tomorrow.
Aligned with our Values, you will be accountable for:
Leadership:
Provide expert leadership and manage a team of advisers in Employee and Industrial Relations, fostering development and collaboration within the Unit and across the wider People and Culture (P&C) team. among them.
Provide excellent internal and external stakeholder management, including problem solving and dealing with issues of a sensitive and confidential nature.
Industrial and Employee Relations:
Provide highly developed technical and professional advice relating to employee and industrial relations and workplace governance to deliver people solutions, including specialised knowledge and interpretation of relevant state and federal legislation.
Be the key point of reference for union liaison and relationship management with Council’s key industrial stakeholders, including managing Council's Enterprise Bargaining negotiations and ensuring implementation and consistent interpretation of terms.
Experience in industrial relations advocacy, including representation in Commission appearances, and serve as the lead expert on Award and legislative compliance.
People and Culture Projects and Initiatives:
Be the lead on complex legislative compliance and strategic projects and initiatives. Develop business cases, project plans, and recommendations within budget, and represent P&C on project teams as needed.
What we’re looking for:
In your role as a ‘hands on’ and lateral-thinking IR/ER specialist, you’ll dive into the action by leading a dynamic team that provides practical and trusted advice across Council. This is an excellent opportunity to deliver people-focused results in a supportive and progressive environment. For full details, take a look at the Position Description.
More reasons to love working with us:
Generous leave provisions such as paid parental leave and purchased leave scheme including 17.5% loading on annual leave!
Ex-gratia day offered during the Christmas/New Year break.
Access to professional and leadership development programs and education/study assistance.
Mentoring and coaching opportunities to increase your industry knowledge and business acumen.
Diverse secondment opportunities for career development.
Reward and recognition programs.
Wellbeing programs and social club.
Access to discounts with over 400 leading retailers.
Access to RedFlex – our flexible work program offering flexibility in how, when and where you work.
Join our award-winning organisation, recognised by HRD Australia for our innovative HR initiatives! From cutting-edge employee development programs to pioneering flexible work solutions and our impactful Sunflower Initiative promoting mental health, we lead the way in creating a forward-thinking workplace. Apply now to be part of a team that’s redefining the future of work!
Visit our careers page to learn more and read the stories of our incredible people.
Eligibility:
Tertiary bachelor qualification in Law, Business (or similar) with a focus on IR/ER/Governance or related field with extensive experience in a senior technical role.
C Class Drivers Licence.
Successful applicants will be asked to consent to a police check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.
To be eligible for employment, applicants must have the legal right to work in Australia.
Ready to join us:
Applications will only be accepted through Council’s Web Recruitment system or through OURspace for current Council employees. Hard copy and e-mailed applications will not be accepted.
To be considered, applicants must submit a:
Cover letter (one page); and
Current resume that demonstrates how you meet the requirements of this role. Please read the Position Description and resume-based application instructions before applying for this role.
RCC utilises a merit-based recruitment process which may include various testing methods, such as psychometric testing and requesting the submission of a short video application from candidates after the advertisement closes.
Specific information on the position (200567) can be obtained by contacting Gemma Sherry on (07) 382+ 8543. Applications for this position close at 11:5+ p.m. Australian Eastern Standard Time (AEST) on 13/0+/2026.
At Redland City Council, we truly value the diverse skills, experiences and perspectives of our people. We’re focused on making Council an inclusive place, where everyone belongs and brings in new skills, diverse experiences and backgrounds that enable us to serve our community better.
Applications will not be accepted from a third party.
Employer questions
Your application will include the following questions:
Which of the following statements best describes your right to work in Australia?
How many years' experience do you have as a Workplace Relations Manager?
Have you worked in a role which requires a sound understanding of employment & workplace relations?
Do you have a current Police Check (National Police Certificate) for employment?
💡 Quick Summary
Seeking a career-building opportunity? The Service Manager | Workplace Relations position is now open for candidates interested in the Government Job Alert sector. This role in Cleveland offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Government Job Alert is a plus.
