Job Description
Full job description
What’s the role?
As Service Owner, Product Innovation, you’ll be accountable for delivering innovative, customer-led service experiences across new-to-market products within Business Transaction Banking. This role sits at the heart of how we identify, prioritise and deliver innovation that genuinely improves customer outcomes while remaining commercially sound and operationally viable.
You’ll act as the custodian of value, owning problem definition, prioritisation and roadmap outcomes. Working closely with Product, Technology, Operations, Risk and Compliance, you’ll ensure innovation initiatives move seamlessly from concept through to delivery and continuous improvement.
Leading a cross-functional squad, you’ll shape the service vision and roadmap, make informed trade-off decisions, and oversee end-to-end delivery across design, build, test and release. You’ll champion customer insights, embed strong governance, and ensure innovation delivers measurable impact across experience, efficiency and growth.
This is a senior role for someone who thrives in ambiguity, leads through influence, and is passionate about turning bold ideas into scalable, real-world outcomes.
What do I need?
Proven experience in service ownership, product innovation or digital delivery
Strong customer-centric and service design capability (lean / agile)
Demonstrated ability to translate strategy into actionable roadmaps
Commercial acumen with a focus on value and outcomes
Experience leading cross-functional squads and complex delivery
Exceptional stakeholder engagement and influencing skills
Exposure to regulated financial services environments (preferred)
Why join us?
We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:
Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
Tailored learning and development opportunities to help your grow your career within the bank.
Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.
Create your future today
To get started, simply click on the APPLY or APPLY NOW button
We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.
If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website .
What’s the role?
As Service Owner, Product Innovation, you’ll be accountable for delivering innovative, customer-led service experiences across new-to-market products within Business Transaction Banking. This role sits at the heart of how we identify, prioritise and deliver innovation that genuinely improves customer outcomes while remaining commercially sound and operationally viable.
You’ll act as the custodian of value, owning problem definition, prioritisation and roadmap outcomes. Working closely with Product, Technology, Operations, Risk and Compliance, you’ll ensure innovation initiatives move seamlessly from concept through to delivery and continuous improvement.
Leading a cross-functional squad, you’ll shape the service vision and roadmap, make informed trade-off decisions, and oversee end-to-end delivery across design, build, test and release. You’ll champion customer insights, embed strong governance, and ensure innovation delivers measurable impact across experience, efficiency and growth.
This is a senior role for someone who thrives in ambiguity, leads through influence, and is passionate about turning bold ideas into scalable, real-world outcomes.
What do I need?
Proven experience in service ownership, product innovation or digital delivery
Strong customer-centric and service design capability (lean / agile)
Demonstrated ability to translate strategy into actionable roadmaps
Commercial acumen with a focus on value and outcomes
Experience leading cross-functional squads and complex delivery
Exceptional stakeholder engagement and influencing skills
Exposure to regulated financial services environments (preferred)
Why join us?
We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:
Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
Tailored learning and development opportunities to help your grow your career within the bank.
Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.
Create your future today
To get started, simply click on the APPLY or APPLY NOW button
We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.
If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website .
💡 Quick Summary
Seeking a career-building opportunity? The Service Owner, Product Innovation position is now open for candidates interested in the Retail & Wholesale sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Retail & Wholesale is a plus.
