Job Description
Overview
Why General Motors Insurance?
At General Motors Insurance, we are building an Insurtech business that will reinvent auto insurance. We are fully owned and backed by auto industry leaders General Motors and GM Financial.
This is a truly unique opportunity to join at the foundational stage of a start-up leading the transformation of the auto insurance experience.
GM has the largest connected vehicle fleet worldwide. In the US alone, there are currently +M+ connected GM vehicles on the road and that number is projected to triple in the next 10 years. More than that, the OnStar system currently has access to over +00 data points from the vehicle. This surge in information about vehicles and how they are driven will revolutionize auto insurance. This disruption is backed by the bold GM vision of zero crashes, zero emissions and zero congestion. We are serious about the safety and financial security of our customers.
This position will be posted until filled.
Responsibilities
The SIU Manager is responsible for developing and leading a team dedicated to identifying and investigating fraudulent activities for General Motors Insurance Auto Claims. This role involves creating and implementing fraud detection and prevention strategies, managing investigations, building and overseeing a fraud analytics system, and ensuring compliance with all relevant regulations. The SIU Manager will have a strong background in auto insurance claims, a deep understanding of data analytics, and a strong understanding of fraud detection methodologies. This role requires a blend of technical expertise, compliance knowledge, and investigative skills to build and maintain an effective fraud detection and prevention system. This role requires a strategic thinker with strong leadership skills, a deep understanding of data analytics, and a commitment to maintaining high standards of compliance and integrity.
About The Role
• Build and lead the SIU department
• Lead, train, and mentor SIU team members, fostering a culture of excellence and integrity
• Develop and own the fraud strategy roadmap
• Develop and implement department policies, procedures, and best practices
• Design and implement effective fraud detection strategies and protocols
• Develop and maintain metrics and KPIs that measure risk mitigation strategies and communicate progress to key stakeholders and leadership
• Utilize data analytics to identify patterns and trends indicative of fraudulent activities
• Develop, optimize, and oversee data dashboards to monitor, analyze, and identify suspicious patterns and activities in auto insurance claims
• Collaborate with other departments to develop and deploy fraud prevention initiatives
• Lead and manage complex investigations into suspected fraudulent claims
• Ensure thorough and timely investigation processes, maintaining accurate documentation
• Coordinate with law enforcement, legal teams, and other external partners as necessary
• Ensure compliance with all state and federal regulations related to fraud investigations
• Prepare detailed reports and presentations for senior leadership and regulatory bodies
• Monitor and evaluate the effectiveness of SIU programs and make necessary adjustments
• Work closely with the Claims, Legal, Compliance, and other departments to support fraud mitigation efforts
• Act as a subject matter expert on fraud detection and prevention, providing guidance and training to other departments
• Foster strong relationships with industry peers and regulatory agencies to stay abreast of emerging trends and technologies
Qualifications
What makes you a dream candidate?
• You are excited about and proficient with using data to identify and catch fraud
• You can not only investigate, but understand how to derive actionable insights from data
• You have a strong understanding of auto insurance claims processes and industry regulations
• You have an innovative mindset and a startup mentality
• You possess extensive knowledge of techniques and methods used in the detection and investigation of insurance fraud in auto insurance claims
• You have in-depth knowledge of state and federal regulations related to insurance fraud, including State SIU directives and a strong understanding of how to derive actionable insights from fraud data
• You have industry knowledge of leading fraud analytics software as well as the experience with the implementation of analytics tools
• You hold industry knowledge of auto insurance fraud trends across the country
• You have a demonstrated ability to conduct thorough and effective fraud investigations, including evidence collection, interviewing, and reporting
• You have proven leadership abilities with experience in training, mentoring, and developing team members
• You are able to work effectively with cross-functional teams and build strong working relationships
• You have excellent decision-making and problem-solving skills with the ability to make sound judgments and take the initiative to establish priorities, meet deadlines, and make decisions within the functional area of responsibility with minimal direct supervision
• You can present complex information clearly and concisely to diverse audiences and possess strong analytical and problem-solving skills with a keen attention to detail
• You have a high level of integrity and ethical standards and a commitment to upholding the company’s values and promoting a culture of honesty and transparency
Experience
• High School Diploma or equivalent required; Bachelor’s Degree preferred
• 10+ years of relevant experience, preferably in insurance auto claims fraud operations required
• 3+ years of experience leading teams, projects, and/or initiatives through influence, preferably in SIU required
• 2+ years of claims handling experience preferred
Licenses
• Licensed Adjuster preferred
• SCLA preferred
What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.
Our Culture: Our team members define and shape our culture — an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.
Compensation: Competitive pay and bonus eligibility
Work Life Balance: 100% remote
Salary
The base salary range for this role is: USD $88,000.00 to $162,+00.00. At GM Financial, we strive for transparency in all aspects of our business, including pay equity. This is the GM Financial pay range for this role and job level. The exact salary and compensation will vary based on factors like knowledge, skills, experience, and education. This role is eligible to participate in a performance-based incentive plan. Full time employees are eligible to participate in health benefits on day one of employment.
Why General Motors Insurance?
At General Motors Insurance, we are building an Insurtech business that will reinvent auto insurance. We are fully owned and backed by auto industry leaders General Motors and GM Financial.
This is a truly unique opportunity to join at the foundational stage of a start-up leading the transformation of the auto insurance experience.
GM has the largest connected vehicle fleet worldwide. In the US alone, there are currently +M+ connected GM vehicles on the road and that number is projected to triple in the next 10 years. More than that, the OnStar system currently has access to over +00 data points from the vehicle. This surge in information about vehicles and how they are driven will revolutionize auto insurance. This disruption is backed by the bold GM vision of zero crashes, zero emissions and zero congestion. We are serious about the safety and financial security of our customers.
This position will be posted until filled.
Responsibilities
The SIU Manager is responsible for developing and leading a team dedicated to identifying and investigating fraudulent activities for General Motors Insurance Auto Claims. This role involves creating and implementing fraud detection and prevention strategies, managing investigations, building and overseeing a fraud analytics system, and ensuring compliance with all relevant regulations. The SIU Manager will have a strong background in auto insurance claims, a deep understanding of data analytics, and a strong understanding of fraud detection methodologies. This role requires a blend of technical expertise, compliance knowledge, and investigative skills to build and maintain an effective fraud detection and prevention system. This role requires a strategic thinker with strong leadership skills, a deep understanding of data analytics, and a commitment to maintaining high standards of compliance and integrity.
About The Role
• Build and lead the SIU department
• Lead, train, and mentor SIU team members, fostering a culture of excellence and integrity
• Develop and own the fraud strategy roadmap
• Develop and implement department policies, procedures, and best practices
• Design and implement effective fraud detection strategies and protocols
• Develop and maintain metrics and KPIs that measure risk mitigation strategies and communicate progress to key stakeholders and leadership
• Utilize data analytics to identify patterns and trends indicative of fraudulent activities
• Develop, optimize, and oversee data dashboards to monitor, analyze, and identify suspicious patterns and activities in auto insurance claims
• Collaborate with other departments to develop and deploy fraud prevention initiatives
• Lead and manage complex investigations into suspected fraudulent claims
• Ensure thorough and timely investigation processes, maintaining accurate documentation
• Coordinate with law enforcement, legal teams, and other external partners as necessary
• Ensure compliance with all state and federal regulations related to fraud investigations
• Prepare detailed reports and presentations for senior leadership and regulatory bodies
• Monitor and evaluate the effectiveness of SIU programs and make necessary adjustments
• Work closely with the Claims, Legal, Compliance, and other departments to support fraud mitigation efforts
• Act as a subject matter expert on fraud detection and prevention, providing guidance and training to other departments
• Foster strong relationships with industry peers and regulatory agencies to stay abreast of emerging trends and technologies
Qualifications
What makes you a dream candidate?
• You are excited about and proficient with using data to identify and catch fraud
• You can not only investigate, but understand how to derive actionable insights from data
• You have a strong understanding of auto insurance claims processes and industry regulations
• You have an innovative mindset and a startup mentality
• You possess extensive knowledge of techniques and methods used in the detection and investigation of insurance fraud in auto insurance claims
• You have in-depth knowledge of state and federal regulations related to insurance fraud, including State SIU directives and a strong understanding of how to derive actionable insights from fraud data
• You have industry knowledge of leading fraud analytics software as well as the experience with the implementation of analytics tools
• You hold industry knowledge of auto insurance fraud trends across the country
• You have a demonstrated ability to conduct thorough and effective fraud investigations, including evidence collection, interviewing, and reporting
• You have proven leadership abilities with experience in training, mentoring, and developing team members
• You are able to work effectively with cross-functional teams and build strong working relationships
• You have excellent decision-making and problem-solving skills with the ability to make sound judgments and take the initiative to establish priorities, meet deadlines, and make decisions within the functional area of responsibility with minimal direct supervision
• You can present complex information clearly and concisely to diverse audiences and possess strong analytical and problem-solving skills with a keen attention to detail
• You have a high level of integrity and ethical standards and a commitment to upholding the company’s values and promoting a culture of honesty and transparency
Experience
• High School Diploma or equivalent required; Bachelor’s Degree preferred
• 10+ years of relevant experience, preferably in insurance auto claims fraud operations required
• 3+ years of experience leading teams, projects, and/or initiatives through influence, preferably in SIU required
• 2+ years of claims handling experience preferred
Licenses
• Licensed Adjuster preferred
• SCLA preferred
What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.
Our Culture: Our team members define and shape our culture — an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.
Compensation: Competitive pay and bonus eligibility
Work Life Balance: 100% remote
Salary
The base salary range for this role is: USD $88,000.00 to $162,+00.00. At GM Financial, we strive for transparency in all aspects of our business, including pay equity. This is the GM Financial pay range for this role and job level. The exact salary and compensation will vary based on factors like knowledge, skills, experience, and education. This role is eligible to participate in a performance-based incentive plan. Full time employees are eligible to participate in health benefits on day one of employment.
💡 Quick Summary
Seeking a career-building opportunity? The SIU Manager | General Motors Insurance position is now open for candidates interested in the Work from home Jobs sector. This role in New York City offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.
