Job Description
Job Description
Title
: Software Support Specialist
Salary
:
Type
:
Shift
:
Location
:
Position Status: Existing Vacancy (Backfill)
Become part of our success story!
A leading global solution provider for all sectors of intralogistics – that is us: SSI SCHAEFER. What we also are: A family business that invests in the expertise, passion and talents of its employees.
As one of the largest providers, we help our customers increase the efficiency and sustainability of their storage, picking and transport processes using innovative technologies and software. From fully automated warehouses with customized service and maintenance packages to manual and semi-automatic systems, we offer cost-effective intralogistics solutions from a single source. Moreover, we are now a leading provider of software for internal material flow.
SSI SCHAEFER: 8,600 people that work in 80 operating companies and 7 production sites worldwide and impress customers from all sectors with customized intralogistics solutions.
If you are also looking for an attractive employer to work with on a long-term basis, then simply get to know us!
Position Overview:
The Software Support Specialist provides technical support for automated material handling software systems and equipment in warehouses and distribution centers using an array of technical tools to test and commission systems and perform complex troubleshooting and problem solving. The role involves knowledge of software testing, design & debugging, operating systems and databases.
Essential Functions:
Identifies and resolves issues with Warehouse Management Systems (WMS) and Material Flow Systems (MFS)
Recognizes mechanical or logical issues and escalates, as necessary, for resolution
Designs and executes test cases for commissioning and identification of system issues
Trains internal and external customers to increase system knowledge, resolve issues and prevent issues from recurring
Creates and maintains documentation and training materials for system use, service & maintenance
Generates, analyzes and maintains reports detailing the daily operations of the systems and to identify opportunities for continued improvement
Effectively communicates with team members and customers in high-impact scenarios
Some travel required to commission software at customer’s sites
Shift work on an as needed basis for system support and commissioning
All other duties as assigned
Page Break
Additional Responsibilities:
Participates in customer and internal meetings
Assists software development team with projects and implementations
Works as part of an international team to ensure maximum system uptime
Primary Qualifications:
Degree/Diploma in Computer Science or Engineering or equivalent combination of education and experience in similar work
Experience with troubleshooting and debugging software
Experience with software testing, QA, UAT and commissioning
Experience with Linux/Unix and SQL databases (Oracle, MySQL etc.)
Experience with service ticketing and issue tracking (ie. Jira)
Open to travelling to support system ramp-up and project go-live
Additional Qualifications:
Exposure to object-oriented programming languages (such as Java) or scripting
Experience with WMS and ERP is a plus (ie. Manhattan, SAP, MS Dynamics)
Experience in industrial automation and supply chain is an asset
What’s in it for you?
Competitive compensation plan
Excellent performance bonuses
RRSP match
Medical, dental, and vision benefits (all premium costs paid by us!)
Educational reimbursement
Work-life balance
Safe work environment
Discount programs and referral incentives
Excellent opportunities for internal growth
How to apply?
We would love to hear from you!
If you are interested in this role, please follow the instructions on this page to submit an online application.
Want to know more about us?
As the leading provider of intralogistics solutions, SSI SCHAEFER is always looking for dedicated employees who would like to shape the future of intralogistics with us. Our product spectrum ranges from highly dynamic storage and logistics systems to state-of-the-art workshop, company and office equipment to innovative products for waste engineering and recycling.
SSI SCHAEFER developed all of the products and solutions with the passion and expertise of many people. That is why employee satisfaction is so important to us and why we value your dedication. More than 8,600 employees at 70 worldwide operative subsidiaries and at more than ten domestic and international production sites work to create the outstanding quality of the SSI SCHAEFER brand. Please visit https://www.ssi-schaefer.com/en-ca
Our organization will, on request, provide accommodations for disabilities to support your participation in all aspects of our Recruitment Process.
Title
: Software Support Specialist
Salary
:
Type
:
Shift
:
Location
:
Position Status: Existing Vacancy (Backfill)
Become part of our success story!
A leading global solution provider for all sectors of intralogistics – that is us: SSI SCHAEFER. What we also are: A family business that invests in the expertise, passion and talents of its employees.
As one of the largest providers, we help our customers increase the efficiency and sustainability of their storage, picking and transport processes using innovative technologies and software. From fully automated warehouses with customized service and maintenance packages to manual and semi-automatic systems, we offer cost-effective intralogistics solutions from a single source. Moreover, we are now a leading provider of software for internal material flow.
SSI SCHAEFER: 8,600 people that work in 80 operating companies and 7 production sites worldwide and impress customers from all sectors with customized intralogistics solutions.
If you are also looking for an attractive employer to work with on a long-term basis, then simply get to know us!
Position Overview:
The Software Support Specialist provides technical support for automated material handling software systems and equipment in warehouses and distribution centers using an array of technical tools to test and commission systems and perform complex troubleshooting and problem solving. The role involves knowledge of software testing, design & debugging, operating systems and databases.
Essential Functions:
Identifies and resolves issues with Warehouse Management Systems (WMS) and Material Flow Systems (MFS)
Recognizes mechanical or logical issues and escalates, as necessary, for resolution
Designs and executes test cases for commissioning and identification of system issues
Trains internal and external customers to increase system knowledge, resolve issues and prevent issues from recurring
Creates and maintains documentation and training materials for system use, service & maintenance
Generates, analyzes and maintains reports detailing the daily operations of the systems and to identify opportunities for continued improvement
Effectively communicates with team members and customers in high-impact scenarios
Some travel required to commission software at customer’s sites
Shift work on an as needed basis for system support and commissioning
All other duties as assigned
Page Break
Additional Responsibilities:
Participates in customer and internal meetings
Assists software development team with projects and implementations
Works as part of an international team to ensure maximum system uptime
Primary Qualifications:
Degree/Diploma in Computer Science or Engineering or equivalent combination of education and experience in similar work
Experience with troubleshooting and debugging software
Experience with software testing, QA, UAT and commissioning
Experience with Linux/Unix and SQL databases (Oracle, MySQL etc.)
Experience with service ticketing and issue tracking (ie. Jira)
Open to travelling to support system ramp-up and project go-live
Additional Qualifications:
Exposure to object-oriented programming languages (such as Java) or scripting
Experience with WMS and ERP is a plus (ie. Manhattan, SAP, MS Dynamics)
Experience in industrial automation and supply chain is an asset
What’s in it for you?
Competitive compensation plan
Excellent performance bonuses
RRSP match
Medical, dental, and vision benefits (all premium costs paid by us!)
Educational reimbursement
Work-life balance
Safe work environment
Discount programs and referral incentives
Excellent opportunities for internal growth
How to apply?
We would love to hear from you!
If you are interested in this role, please follow the instructions on this page to submit an online application.
Want to know more about us?
As the leading provider of intralogistics solutions, SSI SCHAEFER is always looking for dedicated employees who would like to shape the future of intralogistics with us. Our product spectrum ranges from highly dynamic storage and logistics systems to state-of-the-art workshop, company and office equipment to innovative products for waste engineering and recycling.
SSI SCHAEFER developed all of the products and solutions with the passion and expertise of many people. That is why employee satisfaction is so important to us and why we value your dedication. More than 8,600 employees at 70 worldwide operative subsidiaries and at more than ten domestic and international production sites work to create the outstanding quality of the SSI SCHAEFER brand. Please visit https://www.ssi-schaefer.com/en-ca
Our organization will, on request, provide accommodations for disabilities to support your participation in all aspects of our Recruitment Process.
💡 Quick Summary
Seeking a career-building opportunity? The Software Support Specialist position is now open for candidates interested in the Operations Executive Jobs sector. This role in Mississauga offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.
