Solicitor In Charge - Statewide Advice Team
Place of work
Aarons Pass
Job details
Job description, work day and responsibilities
Job description
Temporary role with potential for extension or permanency
Sharpen your leadership in an innovative digital legal service model
Benefit from flexible work arrangements, including working from home
About Us
Legal Aid NSW helps people with their legal problems. We can help people with most areas criminal law, family law and every day civil law legal issues. We give legal advice, help at court and do family dispute resolution. We can do this over the telephone or at one of our 28 offices.
The State-Wide Advice Team (SWAT) is a unique and innovative team of lawyers providing telephone advice to eligible clients across NSW. The team is a high-volume provider of advice with over 1+,000 advice sessions provided to clients last year. The team has 30+ staff and provides 30% of all family law advice, 22% of all criminal law advice and 12% of all civil law advice for Legal Aid NSW. SWAT also has the Legal Resource Team which owns, drafts and keeps up to date most of the legal information on the Legal Aid NSW website. The team works flexibly with most staff working predominantly from home.
About The Role
As the Solicitor in Charge for the Statewide Advice Team (SWAT), you will lead a high-performing hybrid team to deliver telephone legal advice across diverse client groups and legal areas. Your responsibilities will include developing innovative legal resources, ensuring client-responsive services, and supporting a well-trained team aligned with the Client Service Model.
This role involves cultivating strong relationships with stakeholders, including LawAccess NSW, regional offices, and legal assistance providers, to enhance access to justice across NSW.
Based in Parramatta with flexible hybrid work arrangements, this role is perfect for someone with expertise in Family, Crime, or Civil law, looking to step away from face-to-face clinical work and embrace innovative, client-focused service delivery in a high-volume, cross-practice environment.
This role is currently available till the end of August 2025, with possibility to be extended and/or made ongoing.
We may use this recruitment to create a talent pool for similar ongoing or temporary vacancies we have over the next 18 months.
About You
You will be an experienced legal practitioner who has supervised high volume legal advice clinics before. Being an experienced manager, you will be confident to supervise a cross-jurisdictional team, embedding quality assurance, professional development and well-being activities in the day to day running of the team. You are a person passionate about quality client service and excellence in staff engagement.
Innovative and adaptable, you respond effectively to the evolving needs of both the SWAT and the organisation, identifying opportunities to improve policies and processes for enhanced service delivery. You will collaborate with frontline teams to streamline client flows into legal advice, working across the management team to optimise the client experience.
WHY YOU SHOULD JOIN LEGAL AID NSW!
We are committed to diversity and inclusion
We are committed to creating a culturally safe and genuinely inclusive organisation and workplace for everyone who works and interacts with us. We strive to be a place where people from diverse backgrounds want to work, where voices and cultures are valued and where people feel valued, welcomed, respected and heard.
We want a workforce that reflects our clients, so we can deliver a service that meets the needs of the community. We welcome applications from people with diverse backgrounds — including Aboriginal and Torres Strait Islander people, people with disability, the LGBTQI+ community, culturally diverse people and other diverse communities.
We acknowledge, support and accommodate the diverse access needs of people with visible and invisible disabilities. If you need an adjustment to participate in the recruitment process, or you’d like information about what we can do to help you, please contact our team at erecruitment@legalaid.nsw.gov.au.
Other Benefits Of Working With Us
You will have access to training, development and mentoring opportunities.
We are an accredited Flex Ready certified employer and are recognised as leaders in the area of flexible work. Most of our staff work flexibly — for example, from home some of the time or in a way that helps them balance family and work life.
You Must
The essential requirements for this role
be admitted or be eligible for admission as a legal practitioner in NSW
be able to provide a current NSW Practising Certificate before you start work with us
be willing to do a Criminal Record Check
hold Australian or NZ citizenship, Australian Permanent Residency (for ongoing vacancies) or a valid visa to work in Australia (for temporary vacancies)
How To Apply
You MUST submit your application online. If you submit your application late or by email it will NOT be accepted.
Your Application Must Include
your resume (no more than 5 pages)
cover letter (no more than 2 pages). In your cover letter, please outline your experience in:
Leading and managing a team in a hybrid work environment to drive positive outcomes
Make sure your application is complete and you have answered all questions before you submit it.
Do you need help to apply?
It’s important to properly prepare before you apply for a role. Here is some other information to help you:
Company address
You will be redirected to another website to apply.
Offer ID: #1006849,
Published: 4 days ago,
Company registered: 8 months ago
