Sr. Manager – Workforce Identity & Access Management

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Description

We’re on a path to becoming the best airline in aviation history. Join our Cybersecurity and Digital Risk (CDR) team to help lead the industry in cyber safety, security and resilience. United's CDR team plays a critical role in protecting our operations by enabling secure and resilient systems, managing threats and vulnerabilities, and ensuring swift response and recovery. Our mission is to seamlessly embed cybersecurity and digital risk management into every aspect of our business. We help drive progress and growth through trusted digital solutions, safeguarding assets and empowering our team, all while promoting a cyber-safe and secure environment that supports resilient airline operations.

Job overview and responsibilities

The Senior Manager– Identity and Access Management is a strategic, technical leader responsible for implementing transformative capabilities for our workforce and enterprise Identity and Access Management (IAM). Engages with many teams across the airline implement a best-in-class identity solutions that secure, improve and enrich our employee experience and digital assets. The Sr. Manager of Identity and Access Management has primary responsibility for the management and operation of United’s IAM processes and tools.
• Contribute to and execute the Identity and Access Management (IAM) vision and roadmap
• Execute IAM program management, governance, and lead technical teams to ensure alignment with strategy and vision
• The aim is to determine accurate system access across multiple platforms
• Ensure IAM solutions are meeting security and business objectives and outcomes by establishing metrics that lead to actions for improvement
• Continuously improve and innovate our IAM capabilities to drive value, enhance our employee experience and secure our digital assets
• Support with the multi-factor authentication process to improve employee experience with various United systems

Qualifications
What’s needed to succeed (Minimum Qualifications):
• Bachelor's degree in Cybersecurity, Risk Management, Computer Science-related fields preferred
• 7+ years of relevant experience, including a primary focus in Identity and Access Management technologies, processes, and capabilities, and including leadership experience leading and coaching teams/people to their highest potential, big-picture strategy
• Developed/executed roadmaps for Identity and Access Management (IAM) capabilities and led cross-functional execution to drive initiatives to completion
• Deep understanding of IAM technologies, controls, and best practices (SSO, MFA, LDAP, directories, certificates, SAML/OAUTH, MFA, Adaptive Authentication, PKI, IGA, and MDM)
• Working knowledge of IAM principles in cloud first environment
• Understanding of compliance frameworks like NIST, PCI, SOX, HIPAA, EU-GDPR regulations and usage for IAM
• Know how to influence technology teams to deliver a frictionless employee identity experience
• Experience influencing teams and stakeholders without direct authority over them
• Coached individuals & leaders at multiple levels able to demonstrate tangible results
• Achieved objectives by contributing information and recommendations to strategic plans, identifying trends and driving changes
• Built relationships with stakeholders across all levels and departments
• Excellent communication skills at all levels of organization
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):
• Master's degree
• Prior experience working with compliance auditors
• Certifications related to cybersecurity

Post expiration date: 1/31/2026

The base pay range for this role is $137,275.00 to $178,670.00.
The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, ****** orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact [email protected]