Job Description
DESCRIPTION
As the Sr. Program Manager for AI Strategy for WWGS Operations Business Support, you will lead the identification, development, and implementation of AI solutions that optimize store operations and drive business performance improvements across WWGS stores. You will focus on leveraging AI to enhance operational efficiency, labor productivity, and operational execution across wide-ranging KPIs. A critical aspect of this role will be revolutionizing how store leadership consumes and acts on operational data through the development of AI-enhanced reporting dashboards and decision support tools.
Support both daily operations and longer-term strategic planning. Partner with store leadership to identify critical operational pain points and opportunities for AI-driven solutions. Create and implement AI-powered tools that provide real-time insights into store performance metrics. Develop predictive models for operational challenges (staffing needs, peak sales periods, work design bottlenecks, etc.). Partner with Operations Field to support launching pilot programs for new AI implementations in select stores/Operational Areas. Scale successful solutions across the store network and consider ROI for these solutions to prioritize areas of focus based on business trends (Labor, Shrink, Unit Growth, Expense, etc.).
Key job responsibilities
Develop AI strategy specifically focused on store operations performance, including:
Labor optimization and scheduling
Store workflow efficiency
Task management and prioritization
Merch program execution
Real-time performance monitoring
Operations standardization
Increased focus on strategic decision-making at store leadership level
Regular reporting on AI implementation progress and impact to senior leadership
Develop frameworks to identify routine tasks that can be enhanced or automated through AI
Ensure AI solutions enhance rather than replace human decision-making capabilities
Partner with Operations Reporting to establish strategic vision and development of next-generation store performance dashboards:
Partner with store leaders to understand critical business insights needs
Design intuitive, action-oriented dashboards that surface key performance indicators
Incorporate AI-driven predictive insights and recommendations
Ensure dashboards drive proactive decision-making rather than just reporting
Provide real-time visibility into store performance metrics
Enable store leaders to quickly identify and address operational issues
Surface AI-powered recommendations for performance improvement
Allow for drill-down capability into root causes
Technical Focus Areas:
AI applications for store operations workflow optimization
Machine learning models
Predictive analytics for operational performance
Computer vision solutions for store operations monitoring
Business intelligence and data visualization platforms
AI-powered anomaly detection and alerting systems
Automated reporting and insight generation
Mobile-first dashboard solutions for store leadership
Skills:
Strong understanding of retail store operations
Ability to identify high-impact opportunities for AI application
Data-driven decision making
Strategic thinking with practical execution skills
Strong change management and organizational transformation skills
Ability to build trust and enthusiasm around AI adoption
Understanding of ethical AI principles and responsible implementation
Proven ability to translate complex technical concepts into business value
BASIC QUALIFICATIONS
5+ years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Bachelor's degree in relevant field (Business, Computer Science, Operations)
8+ years of experience in retail operations, with demonstrated success in performance improvement initiatives
PREFERRED QUALIFICATIONS
Advanced degree in relevant field
Deep expertise in grocery store operations and performance metrics
Experience implementing AI solutions in retail operations
Strong understanding of store workflow optimization and labor management
Background in process improvement methodologies (Six Sigma, Lean)
Experience designing and implementing business intelligence dashboards
Knowledge of data visualization tools and best practices
Track record of creating user-friendly reporting solutions for operational leaders
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
As the Sr. Program Manager for AI Strategy for WWGS Operations Business Support, you will lead the identification, development, and implementation of AI solutions that optimize store operations and drive business performance improvements across WWGS stores. You will focus on leveraging AI to enhance operational efficiency, labor productivity, and operational execution across wide-ranging KPIs. A critical aspect of this role will be revolutionizing how store leadership consumes and acts on operational data through the development of AI-enhanced reporting dashboards and decision support tools.
Support both daily operations and longer-term strategic planning. Partner with store leadership to identify critical operational pain points and opportunities for AI-driven solutions. Create and implement AI-powered tools that provide real-time insights into store performance metrics. Develop predictive models for operational challenges (staffing needs, peak sales periods, work design bottlenecks, etc.). Partner with Operations Field to support launching pilot programs for new AI implementations in select stores/Operational Areas. Scale successful solutions across the store network and consider ROI for these solutions to prioritize areas of focus based on business trends (Labor, Shrink, Unit Growth, Expense, etc.).
Key job responsibilities
Develop AI strategy specifically focused on store operations performance, including:
Labor optimization and scheduling
Store workflow efficiency
Task management and prioritization
Merch program execution
Real-time performance monitoring
Operations standardization
Increased focus on strategic decision-making at store leadership level
Regular reporting on AI implementation progress and impact to senior leadership
Develop frameworks to identify routine tasks that can be enhanced or automated through AI
Ensure AI solutions enhance rather than replace human decision-making capabilities
Partner with Operations Reporting to establish strategic vision and development of next-generation store performance dashboards:
Partner with store leaders to understand critical business insights needs
Design intuitive, action-oriented dashboards that surface key performance indicators
Incorporate AI-driven predictive insights and recommendations
Ensure dashboards drive proactive decision-making rather than just reporting
Provide real-time visibility into store performance metrics
Enable store leaders to quickly identify and address operational issues
Surface AI-powered recommendations for performance improvement
Allow for drill-down capability into root causes
Technical Focus Areas:
AI applications for store operations workflow optimization
Machine learning models
Predictive analytics for operational performance
Computer vision solutions for store operations monitoring
Business intelligence and data visualization platforms
AI-powered anomaly detection and alerting systems
Automated reporting and insight generation
Mobile-first dashboard solutions for store leadership
Skills:
Strong understanding of retail store operations
Ability to identify high-impact opportunities for AI application
Data-driven decision making
Strategic thinking with practical execution skills
Strong change management and organizational transformation skills
Ability to build trust and enthusiasm around AI adoption
Understanding of ethical AI principles and responsible implementation
Proven ability to translate complex technical concepts into business value
BASIC QUALIFICATIONS
5+ years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Bachelor's degree in relevant field (Business, Computer Science, Operations)
8+ years of experience in retail operations, with demonstrated success in performance improvement initiatives
PREFERRED QUALIFICATIONS
Advanced degree in relevant field
Deep expertise in grocery store operations and performance metrics
Experience implementing AI solutions in retail operations
Strong understanding of store workflow optimization and labor management
Background in process improvement methodologies (Six Sigma, Lean)
Experience designing and implementing business intelligence dashboards
Knowledge of data visualization tools and best practices
Track record of creating user-friendly reporting solutions for operational leaders
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
💡 Quick Summary
Seeking a career-building opportunity? The Sr. Program Manager, AI Strategy- post position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in Seattle offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.
