Job Description
We are seeking a talented IT Support Specialist I to provides first level troubleshooting and basic technical support services to users for business-critical functions. While the primary focus of this role is IT Support Specialist I, the successful candidate may also have the opportunity to cross-train in other positions within the department based on organizational needs.
Key Responsibilities:
Basic technical knowledge of current protocols, operating system, and standards.
Provide Tier I Level support in an onsite and nationwide multi-site location environment.
Conducts investigations to resolve information system issues.
Conducts research to understand, explain and resolve technology issues.
Communicates updates to users that have been or may be affected by a problem.
Follows up with users after problems have been resolved.
Utilizes help desk tracking software to present recommendations and improvements for user systems.
Applies technical knowledge to assist internal employees with computer problems.
Carries out onboarding procedures for new users into the system.
Ensures response times are quick and effective to appropriately resolve requests.
Supports referrals to technical, professional, or service personnel depending on the repair, training, service, or software issue.
Diagnoses computer errors and troubleshoot computer software, hardware, and networking issues.
Provide technical support to remedy computer problems.
Supports computer set-up and new technologies.
Installs and configures software and operating systems, updates these systems when necessary.
Cleans and repairs computer hardware.
Supports building technology including VolP phones and AV (Audio Visual/Display Screens).
Practices excellent time management. Responds to technical support calls or tickets and follows up appropriately.
Performs PC and computer setup, maintenance, and installation of software for users.
Works with remote locations to ensure all updates are working successfully.
Handles basic issues and problems and refers more complex issues to Level II support.
Perform other duties as needed in support of business objectives assigned by supervisor
Diligent, Punctual and Ready to work!
Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.
Technical Skills & Abilities:
Ability to read and understand technical manuals, procedural documentation, and OEM guides
Possesses working knowledge of subject matter
Trouble shooting skills
Ability to foster teamwork
Decision-making skills
Ability to identify and seek needed information/research skills
Technical expertise
Basic knowledge of systems and networking software, hardware, and networking protocols
Experienced with detailed documentation and ticketing systems
Able to work independently and communicate clearly
Ability to define problems, collect data, establish facts, and draw valid conclusions
Knowledge of basic networking connectivity – DHCP, DNS, Cabling, etc.
Strong Knowledge of Virus and Spyware removal techniques
Ability to effectively prioritize and execute tasks in a high-pressure environment
Knowledge of PC Internal components and desktop hardware
Working technical knowledge of current protocols, operating systems, and standards
Core Competencies:
Problem Solving: Identifies opportunities for sound problem solving in order to ensure smooth flow of goods and services.
Communication: Practices clear, concise, and timely communication to foster clarity, alignment, & trust.
Policy & Procedure: Adheres to company policies and procedures to contribute to the efficiency and effectiveness of the team’s operations.
Adaptability: Uses essential tools and resources to pivot quickly in the face of unforeseen challenges in order to empower teams to thrive in dynamic and challenging situations.
Self Awareness: Possess awareness of one’s verbal and nonverbal communication ensuring that interactions are characterized by respect and professionalism.
Collaboration: Identifies opportunities to leverage teammate’s diverse strengths to work collectively towards a common goal.
Professional: Consistently demonstrates dignity, respect, and engagement while adapting interactions and communications to others.
Education & Experience:
Beginning to working experience and/or knowledge within the field; preferred.
Typically requires an associate’s degree in related field or equivalent; preferred.
0 to 2 years of experience.
Experience with Microsoft Windows Desktop operating Systems and Mac OS X
Experience with productivity software such as Microsoft Outlook, Word, Excel, etc.
Experience with scripting and automation tools.
Experience with Active Directory and group policies.
Experience with various technologies (Azure, Windows Server, Office 365, Exchange, SharePoint, Hyper-V, VMware, networking, etc.)
Hands-on troubleshooting experience.
Extensive equipment support experience.
Requirements:
Must be at least 21 years of age.
Must be able to travel 25% of the time.
Available for on-site operations work Monday-Friday.
Work revolves around objectives, projects, and priorities-not hours; must be able to work weekends and holidays as needed.
Must be able to push, pull, move, and/or lift a minimum of 15 lbs. to a minimum height of 5 feet and able to push, pull, move, and/or carry such weight a minimum distance of 50 feet.
Prolonged periods of standing, sitting at a desk, and working on a computer
Must be able to access and navigate each department at the organization's facilities.
Ability to get in and out of vehicle and walk up and down stairs during your shift.
Must be able to stand, sit for prolonged periods of time, bend, kneel, squat, and twist.
Lifting and transporting of moderately heavy objects, such as computers and peripherals
Company:
We are setting the industry standard to influence and inspire through our innovative methods. We merge together ******** culture with cutting-edge technology to deliver the best possible customer and employee experience(s).
The company operates a fully integrated ******** business with a footprint that covers the entire breadth of the state of California, the world's largest ******** market. We control our supply chain from cultivation to retail, which enables us to deliver clean and tested ******** products at unmatched prices.
Our mission is to provide the one-stop shop ******** experience by offering exceptional customer experience service and diversified products. We strive to build long-term customer loyalty.
Benefits & Compensation:
All employees are provided competitive compensation, paid training, and employee discounts on our products and services. We offer a range of benefits packages based on employee eligibility, including:
Paid Vacation Time, Paid Sick Leave, Paid Holidays, Parental Leave.
Health, Dental, and Vision Insurance.
Employee Assistance Program.
401k with generous employer match.
Life Insurance.
We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, ****** orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Key Responsibilities:
Basic technical knowledge of current protocols, operating system, and standards.
Provide Tier I Level support in an onsite and nationwide multi-site location environment.
Conducts investigations to resolve information system issues.
Conducts research to understand, explain and resolve technology issues.
Communicates updates to users that have been or may be affected by a problem.
Follows up with users after problems have been resolved.
Utilizes help desk tracking software to present recommendations and improvements for user systems.
Applies technical knowledge to assist internal employees with computer problems.
Carries out onboarding procedures for new users into the system.
Ensures response times are quick and effective to appropriately resolve requests.
Supports referrals to technical, professional, or service personnel depending on the repair, training, service, or software issue.
Diagnoses computer errors and troubleshoot computer software, hardware, and networking issues.
Provide technical support to remedy computer problems.
Supports computer set-up and new technologies.
Installs and configures software and operating systems, updates these systems when necessary.
Cleans and repairs computer hardware.
Supports building technology including VolP phones and AV (Audio Visual/Display Screens).
Practices excellent time management. Responds to technical support calls or tickets and follows up appropriately.
Performs PC and computer setup, maintenance, and installation of software for users.
Works with remote locations to ensure all updates are working successfully.
Handles basic issues and problems and refers more complex issues to Level II support.
Perform other duties as needed in support of business objectives assigned by supervisor
Diligent, Punctual and Ready to work!
Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.
Technical Skills & Abilities:
Ability to read and understand technical manuals, procedural documentation, and OEM guides
Possesses working knowledge of subject matter
Trouble shooting skills
Ability to foster teamwork
Decision-making skills
Ability to identify and seek needed information/research skills
Technical expertise
Basic knowledge of systems and networking software, hardware, and networking protocols
Experienced with detailed documentation and ticketing systems
Able to work independently and communicate clearly
Ability to define problems, collect data, establish facts, and draw valid conclusions
Knowledge of basic networking connectivity – DHCP, DNS, Cabling, etc.
Strong Knowledge of Virus and Spyware removal techniques
Ability to effectively prioritize and execute tasks in a high-pressure environment
Knowledge of PC Internal components and desktop hardware
Working technical knowledge of current protocols, operating systems, and standards
Core Competencies:
Problem Solving: Identifies opportunities for sound problem solving in order to ensure smooth flow of goods and services.
Communication: Practices clear, concise, and timely communication to foster clarity, alignment, & trust.
Policy & Procedure: Adheres to company policies and procedures to contribute to the efficiency and effectiveness of the team’s operations.
Adaptability: Uses essential tools and resources to pivot quickly in the face of unforeseen challenges in order to empower teams to thrive in dynamic and challenging situations.
Self Awareness: Possess awareness of one’s verbal and nonverbal communication ensuring that interactions are characterized by respect and professionalism.
Collaboration: Identifies opportunities to leverage teammate’s diverse strengths to work collectively towards a common goal.
Professional: Consistently demonstrates dignity, respect, and engagement while adapting interactions and communications to others.
Education & Experience:
Beginning to working experience and/or knowledge within the field; preferred.
Typically requires an associate’s degree in related field or equivalent; preferred.
0 to 2 years of experience.
Experience with Microsoft Windows Desktop operating Systems and Mac OS X
Experience with productivity software such as Microsoft Outlook, Word, Excel, etc.
Experience with scripting and automation tools.
Experience with Active Directory and group policies.
Experience with various technologies (Azure, Windows Server, Office 365, Exchange, SharePoint, Hyper-V, VMware, networking, etc.)
Hands-on troubleshooting experience.
Extensive equipment support experience.
Requirements:
Must be at least 21 years of age.
Must be able to travel 25% of the time.
Available for on-site operations work Monday-Friday.
Work revolves around objectives, projects, and priorities-not hours; must be able to work weekends and holidays as needed.
Must be able to push, pull, move, and/or lift a minimum of 15 lbs. to a minimum height of 5 feet and able to push, pull, move, and/or carry such weight a minimum distance of 50 feet.
Prolonged periods of standing, sitting at a desk, and working on a computer
Must be able to access and navigate each department at the organization's facilities.
Ability to get in and out of vehicle and walk up and down stairs during your shift.
Must be able to stand, sit for prolonged periods of time, bend, kneel, squat, and twist.
Lifting and transporting of moderately heavy objects, such as computers and peripherals
Company:
We are setting the industry standard to influence and inspire through our innovative methods. We merge together ******** culture with cutting-edge technology to deliver the best possible customer and employee experience(s).
The company operates a fully integrated ******** business with a footprint that covers the entire breadth of the state of California, the world's largest ******** market. We control our supply chain from cultivation to retail, which enables us to deliver clean and tested ******** products at unmatched prices.
Our mission is to provide the one-stop shop ******** experience by offering exceptional customer experience service and diversified products. We strive to build long-term customer loyalty.
Benefits & Compensation:
All employees are provided competitive compensation, paid training, and employee discounts on our products and services. We offer a range of benefits packages based on employee eligibility, including:
Paid Vacation Time, Paid Sick Leave, Paid Holidays, Parental Leave.
Health, Dental, and Vision Insurance.
Employee Assistance Program.
401k with generous employer match.
Life Insurance.
We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, ****** orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
💡 Quick Summary
Seeking a career-building opportunity? The STIIIZY IT Support Specialist I- post position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in Los Angeles offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.
