Job Description
Summary: Performs duties as level two support, including troubleshooting hardware and software issues for various desktops, laptops, printers and network devices in a Windows network environment with various business applications. Assists the Network Engineers in supporting the corporate network infrastructure (switches, routers, firewalls, servers, workstations, mobile devices, etc.).
Job Responsibilities:
Systems and Equipment Administration
Assists with the management of the corporate network environment. Primary responsibilities include installing and configuring hardware, software, systems, networks, printers, phones and scanners; maintaining, deploying, and troubleshooting Windows workstations and laptops.
Repairs and replaces equipment as necessary including but not limited to upgrades and preventative maintenance.
Communicates and works with vendors as appropriate for network troubleshooting and implementation.
Ensures resources are deployed to ensure high levels of availability and optimal performance.
IT Service and User Provisioning
Provides tier two technical support for all corporate network devices and across all IT platforms and applications.
Performs administrative activities for M365 and Active Directory.
Responds in a timely manner to service requests from end-users received via service tickets and/or help desk calls.
Performs User Provisioning activities, via the ITSM platform and provides onboarding support and end-user training and for system access and company issued devices.
Ensures all department procedures and end user support guides and knowledge base articles are kept up to date.
Continuous Improvement and Risk Management
Supports the implementation of new technologies and platforms supporting business objectives.
Assists in the management of small to medium sized projects according to project management schedules.
Safeguards company data by ensuring cybersecurity procedures and regulatory guidelines are followed. Recommends improvements when appropriate.
Other Responsibilities
Performs other job-related duties as assigned.
Job Requirements:
BS in Computer Science, Computer Engineering, Electronic Engineering or related disciplines.
Minimum of 5 years of networking and professional technology support (end user or desktop) or related experience.
Periodic travel to other branch offices is required along with physical installation work at headquarters and remote locations.
Excellent problem-solving, communication, both verbal and written, and customer service skills.
Strong interpersonal ability, with aptitude to learn new tasks quickly and explain technical concepts and instructions to non-technical staff members.
Ability to troubleshoot with end users to resolve operational issues and restore services.
Experience with M365, Intune, Active Directory and Azure.
Experience with IT Service Management ticketing and service principles.
Experience with installation, configuration, troubleshooting and supporting corporate and end-user systems and devices, cabling and operational best practices across different platforms.
Experience with Mobile Device Management and onboarding end users to laptops, phone, tablets etc.
Experience with printers/copiers, basic networking, audio-video equipment and phone systems.
Supports higher level engineers with routine maintenance tasks, updates/upgrades and inventory tracking.
Preferred
Previous Financial Institution Experience
Citrix/VMWare
Jira Service Management Experience
ITIL knowledge/certification
Hours: Incumbents in this role, due to the nature of the role, must be available to be “on-call” in the case of emergencies. “On-call” includes being available during unusual normal operating business hours, including weekends.
Columbia Bank offers the following benefits:
Medical, Dental, Vision and Rx which are contributory.
Bonus programs.
Employee Stock Option Program (ESOP).
Life Insurance, Long Term Disability and Accidental Death and Dismemberment (LTD&AD&D).
Paid Time Off (PTO) which includes Personal and Vacation Time.
Paid Sick Time.
Bank Holidays.
Employees may participate in the 401k program.
Schedule:
This role is eligible for a hybrid schedule; 3 days in the office and 2 days work from home based on business need.
Columbia Bank and its affiliates is an Equal Opportunity Employer, including individuals with disabilities and veterans.
Job Responsibilities:
Systems and Equipment Administration
Assists with the management of the corporate network environment. Primary responsibilities include installing and configuring hardware, software, systems, networks, printers, phones and scanners; maintaining, deploying, and troubleshooting Windows workstations and laptops.
Repairs and replaces equipment as necessary including but not limited to upgrades and preventative maintenance.
Communicates and works with vendors as appropriate for network troubleshooting and implementation.
Ensures resources are deployed to ensure high levels of availability and optimal performance.
IT Service and User Provisioning
Provides tier two technical support for all corporate network devices and across all IT platforms and applications.
Performs administrative activities for M365 and Active Directory.
Responds in a timely manner to service requests from end-users received via service tickets and/or help desk calls.
Performs User Provisioning activities, via the ITSM platform and provides onboarding support and end-user training and for system access and company issued devices.
Ensures all department procedures and end user support guides and knowledge base articles are kept up to date.
Continuous Improvement and Risk Management
Supports the implementation of new technologies and platforms supporting business objectives.
Assists in the management of small to medium sized projects according to project management schedules.
Safeguards company data by ensuring cybersecurity procedures and regulatory guidelines are followed. Recommends improvements when appropriate.
Other Responsibilities
Performs other job-related duties as assigned.
Job Requirements:
BS in Computer Science, Computer Engineering, Electronic Engineering or related disciplines.
Minimum of 5 years of networking and professional technology support (end user or desktop) or related experience.
Periodic travel to other branch offices is required along with physical installation work at headquarters and remote locations.
Excellent problem-solving, communication, both verbal and written, and customer service skills.
Strong interpersonal ability, with aptitude to learn new tasks quickly and explain technical concepts and instructions to non-technical staff members.
Ability to troubleshoot with end users to resolve operational issues and restore services.
Experience with M365, Intune, Active Directory and Azure.
Experience with IT Service Management ticketing and service principles.
Experience with installation, configuration, troubleshooting and supporting corporate and end-user systems and devices, cabling and operational best practices across different platforms.
Experience with Mobile Device Management and onboarding end users to laptops, phone, tablets etc.
Experience with printers/copiers, basic networking, audio-video equipment and phone systems.
Supports higher level engineers with routine maintenance tasks, updates/upgrades and inventory tracking.
Preferred
Previous Financial Institution Experience
Citrix/VMWare
Jira Service Management Experience
ITIL knowledge/certification
Hours: Incumbents in this role, due to the nature of the role, must be available to be “on-call” in the case of emergencies. “On-call” includes being available during unusual normal operating business hours, including weekends.
Columbia Bank offers the following benefits:
Medical, Dental, Vision and Rx which are contributory.
Bonus programs.
Employee Stock Option Program (ESOP).
Life Insurance, Long Term Disability and Accidental Death and Dismemberment (LTD&AD&D).
Paid Time Off (PTO) which includes Personal and Vacation Time.
Paid Sick Time.
Bank Holidays.
Employees may participate in the 401k program.
Schedule:
This role is eligible for a hybrid schedule; 3 days in the office and 2 days work from home based on business need.
Columbia Bank and its affiliates is an Equal Opportunity Employer, including individuals with disabilities and veterans.
💡 Quick Summary
Seeking a career-building opportunity? The Systems Engineer II- post position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in New York City offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.
