Job Description
Proactively attend to all the queries, complaints, and requests across the company's Email.
• Raise issues to the concerned teams and follow up for resolutions
• Proactively and continuously keep the customer and stakeholders informed about the status of the problem
• High level of individual discretion to ensure customer satisfaction and business success
• Build credibility with customers by empathizing with their problem in words, proactively understand their needs and responding promptly
• Accurately document all customer issues via emails and customer support tools, adhere to the process and follow-up timely
• Highlight the noise in the social space to the key stakeholders within the organization and ensure speedy resolutions
• Raise issues to the concerned teams and follow up for resolutions
• Proactively and continuously keep the customer and stakeholders informed about the status of the problem
• High level of individual discretion to ensure customer satisfaction and business success
• Build credibility with customers by empathizing with their problem in words, proactively understand their needs and responding promptly
• Accurately document all customer issues via emails and customer support tools, adhere to the process and follow-up timely
• Highlight the noise in the social space to the key stakeholders within the organization and ensure speedy resolutions
💡 Quick Summary
Seeking a career-building opportunity? The Talent Acquisition |Hr position is now open for candidates interested in the Human Resource (HR) Jobs sector. This role in Gurugram offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Human Resource (HR) Jobs is a plus.
