Talent Bank - Customer Service Agent

We at the West Brom are always on the lookout for new colleagues and we are now in a great position to be able to advertise for our Customer Service Agent talent bank.

Why join our Talent Bank? Well the process is quite simple. First of all it’s a quicker process, you’ll have the opportunity to be interviewed before we have a permanent position available, and when we identify a new position we will be able to give you a call.

So, if you want to provide a service to customers contacting us through multiple communication channels, primarily by telephone, email and web chat, whether it’s through savings, mortgages or our 3rd party products, you will take pride in proactively identifying opportunities through conversations to support the financial wellbeing of our customers.

You will ensure our customers’ needs are at the forefront of your day every step of the way. The focus will be on providing comprehensive and knowledgeable information regarding mortgages, investments and other financial services as appropriate.


What the role will look like:

Delivering outstanding customer outcomes, which are right, first time
Management and prioritisation of own workload
Delivery of outstanding customer service which meets department service and quality standards, for every interaction with the customer, whether external or internal
To ensure all risk and control framework requirements are adhered to
To develop own skills on an ongoing basis and, maintain your own Personal Development Plan

What you will bring to the role:

You will have excellent front line customer service skills and be able to communicate effectively. This is a busy role; therefore you will have effective time management skills and be able to work effectively using your own initiative or as part of a team. You will possess a positive attitude with personal drive and be able to respond positively to working within a pressurised environment.


We Value a diverse range of skills and experiences here at the West Brom. So even if you don't meet every single requirement listed in the job description but are passionate about the role, we still encourage you to apply.


What's in it for you:

We pride ourselves on our development opportunities and always look to promote from within wherever possible,
Holiday starting at 175 hours (25 days) plus bank holidays that grow with your time with us and the opportunity to buy or sell up to 5 days holiday each year,
2 paid volunteering days a year,
Living Pensions: Pension scheme starting at 5% contribution from you and 7% contribution from us, and we’ll match your further contributions up to 10.6%
Enhanced maternity, paternity and adoption leave with paid fertility treatment, neonatal and pregnancy loss leave,
Life assurance provided by the Society at 4 times your salary,
Yearly performance related pay scheme and pay review,
Private medical insurance that’s discounted when your time with us grows, with the option to include family members,
Salary Sacrifice Electric/Hybrid Car Scheme,
A Perkbox account giving you 24/7 access to perks, benefits, discounts, wellbeing tools and loads more!
And much more, from flexible working options, wellbeing support and a whole heap of warm West Bromness.

United Kingdom
England
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