Team Leader - Customer Service

Full job description
Work Flexibility: Hybrid
Are you a dynamic leader who thrives in a fast-paced environment? Do you have a passion for delivering exceptional customer service while making a difference through your work? If so, this is the perfect opportunity for you!

We are looking for a Customer Service Leader who can lead a high performing team for our Virtual (Email/Admin) function to drive process improvements and outstanding service to customers. T his is a role for someone who leads with a solutions-focused mindset, embraces challenges, and loves coaching, mentoring and developing.

What You’ll Do:

Lead, Develop & Inspire – Manage and mentor a high-performing customer service team of 6, fostering a positive and results-driven culture.
Drive Process Improvements – Implement strategies to enhance operational efficiency, audit compliance, and service delivery.
Manage Stakeholder Relationships – Work closely with internal and external stakeholders and customers.
Oversee Operational Reporting – drive quality and compliance, maximise productivity, utilise new technologies and ensure accuracy and timely of requests.
Balance Priorities & Competing Demands – Effectively manage workloads, team performance, and strategic objectives simultaneously.
Who We’re Looking For:

Required:

Minimum of 5 years in a customer-facing role, with at least 2+ years experience managing a high performing team to success.
Strong understanding of customer service operations and impact in the medical device industry.
Full working rights in Australia.
Preferred:

Track record of proven process improvement by identifying inefficiencies, implements smarter workflows, and enhances business performance.
Confidently handles difficult conversations with internal and external stakeholders while maintaining professionalism and fostering productive relationships.
Embraces challenges, seeks out learning opportunities, and remains agile in a dynamic business environment.
Thrives under pressure, balancing competing priorities with a proactive and optimistic mindset.
Proficiency in JDE, Power BI, and advanced Excel (SQL experience is a plus).
Why Join Us?

Be a Leader Who Makes a Difference – Guide a customer service team that plays a key role in improving patient outcomes.
Challenge Yourself & Grow – Handle complex stakeholder management and navigate tough conversations with confidence.
Drive Process Improvement – Take ownership of systems, reporting, and operational efficiency to enhance business performance.
Work from Anywhere – Enjoy the flexibility of remote or hybrid work, while still leading a high-impact team.
Competitive Salary & Benefits – Paid parental leave, career development programs, financial incentives, and wellness perks.
If you’re interested in applying to the role, can you please write a few lines at the top of your CV answering “Why you would like to join Stryker as a Team Leader - Customer Service?"

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