Job Description
Team Management
Team management is the ability of a Leader to manage a group of members in
such a way that the assigned target should be performed successfully
Accountable for every act of his team, be it shift adherence, floor behavior, and
other factors.
2. Roster Management
Need to organize a planned weekly roster to avoid any chaos and for the smooth
delivery of tasks.
Should be able to control shrinkage or be ready with Plan B to avoid any impact on
the performance in case he is experiencing shrinkage.
3. Communication and Feedback
Conduct team briefs as scheduled by the work force management team and in line
with the weekly focus agenda set by the Operations Managers.
Ensure regular feedback is given to Sales Agents with regards to action plans that
have been set.
Ensure all relevant business communications are communicated to the sales team
as and when required.
4. Achieve Sales Targets
Manage and drive sales team target and performance.
Develop the sales team through coaching and training and identifying skills gaps.
Plan, conduct and document coaching and training sessions in order to develop
agents skills and knowledge to improve sales performance.
Measure and manage the Sales Agent team to ensue out-of-line situations are
immediately addressed.
Communicates information in a timely, accurate and understood manner to all sales
team members.
Ensure that all Human Resources policies and procedures are observed.
5. Reporting and Administration
Runs assessment reports, analyzes metrics, and reports data to the Senior VP and
high-level management.
Track and accurately update operational performance files for Sales Agents on a
weekly basis.
Compiling and sending reports as required by the business for relevant updates
Team management is the ability of a Leader to manage a group of members in
such a way that the assigned target should be performed successfully
Accountable for every act of his team, be it shift adherence, floor behavior, and
other factors.
2. Roster Management
Need to organize a planned weekly roster to avoid any chaos and for the smooth
delivery of tasks.
Should be able to control shrinkage or be ready with Plan B to avoid any impact on
the performance in case he is experiencing shrinkage.
3. Communication and Feedback
Conduct team briefs as scheduled by the work force management team and in line
with the weekly focus agenda set by the Operations Managers.
Ensure regular feedback is given to Sales Agents with regards to action plans that
have been set.
Ensure all relevant business communications are communicated to the sales team
as and when required.
4. Achieve Sales Targets
Manage and drive sales team target and performance.
Develop the sales team through coaching and training and identifying skills gaps.
Plan, conduct and document coaching and training sessions in order to develop
agents skills and knowledge to improve sales performance.
Measure and manage the Sales Agent team to ensue out-of-line situations are
immediately addressed.
Communicates information in a timely, accurate and understood manner to all sales
team members.
Ensure that all Human Resources policies and procedures are observed.
5. Reporting and Administration
Runs assessment reports, analyzes metrics, and reports data to the Senior VP and
high-level management.
Track and accurately update operational performance files for Sales Agents on a
weekly basis.
Compiling and sending reports as required by the business for relevant updates
💡 Quick Summary
Seeking a career-building opportunity? The Team Leader Customer Support position is now open for candidates interested in the Customer Care sector. This role in Jaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
