Team Manager

Location
Melbourne VIC
 
Full job description
Overview
Work Type: Various
Salary: $113,022 - $136,747
Grade: VPS 5
Occupation: Legal
Location: Melbourne - CBD and Inner Metro suburbs
Reference: VG/C00946SB

Lead with purpose in a high-impact environment, supporting access to justice for thousands of Victorians through efficient case management

Drive operational excellence with end-to-end oversight of tribunal processes, influencing outcomes and improving service delivery

Empower and grow a team in a culture that values autonomy, professional judgment, and continuous improvement

About Us
Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission.
Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and Administrative Tribunal (VCAT), the Judicial College of Victoria, the Judicial Commission of Victoria, and Court Services Victoria (CSV) are referred to as the ‘Courts Group'.
Our people enable the Courts Group to deliver on each jurisdiction's own strategic priorities while also pursuing strategic opportunities that are interconnected and deliver benefits more broadly.

VCAT
The Victorian Civil and Administrative Tribunal (VCAT) is a justice service that resolves a wide range of disputes for the Victorian community, including renting, planning, and consumer disputes. VCAT is committed to delivering an accessible service for all Victorians and is transforming our digital products and services to make it faster, easier, and more convenient for people to come to the tribunal.

About the Role
The position leads a team of Case Officers who are responsible for supporting VCAT's users through the case management process by ensuring matters are jurisdictionally sound, procedurally complete, and ready for hearing. The Team Manager is responsible for optimising the work of the team. The role will measure how well the team is achieving outcomes (auality and quantity), and ensure work processes are highly efficient and continously improved.
You will be required to:
ensure case coordinators have the capability and capacity to help people reach an outcome at the earliest possible point
create a productive and collaborative team environment where team members help users achieve outcomes
measure how well the team is achieving outcomes and monitor deliverables
optimise, implement and refine processes to improve performance including robust feedback
lead continuous improvement activities within the team, using evidence-based methods
assign tasks to team members and monitoring completion of tasks
exercise delegated functions subject to the direction of the Principal Registrar

There are multiple fixed term and ongoing positions available

About You
The ideal candidate will be able to demonstrate:
strong ability to apply complex legislation
ability and experience leading a team in a service delivery environment
experience in reviewing and analysing internal and external information to effect continuous improvement
proven ability to guide others and create a culture of collaboration
strong interpersonal skills demonstrating ability to be clear and concise

How to apply
Click the ‘Apply Now' button, ensuring you include the following in your application:
resume
a short cover letter

Other information
CSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce.
We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistic ally diverse people, and those who are neurodiverse, are encouraged to apply.
We aim to create a workforce that reflects the community in which we live.
If you require adjustments to the recruitment and selection process or require an alternative format to any of the application material, please don't hesitate to email the contact person listed in the advertisement.
As part of our commitment to a safe and respectful workplace, we conduct pre-employment checks, including but not limited to, reference checks, police checks and misconduct screening. These checks are handled confidentially and with care and are a standard part of our hiring process to ensure the right fit for both our candidates and the organisation.
Applications close Sunday 10 August 2025 at 11.59pm
Posted
25 July 2025