Job Description
Mine Vision Systems is a mining technology company building the decision-making platform for underground mining. We introduce high-fidelity data into the mining workflow that has simply never existed before, enabling operators to move from assumptions to evidence-based decisions. Our digital infrastructure is designed to map, monitor, and manage the underground mining environment with confidence, creating a persistent, data-rich foundation for operational and strategic decision-making. Since the launch of our flagship product, FaceCapture, in late 2026, adoption has accelerated rapidly as customers realize the value of truly understanding their underground operations.
We focus on underground mining of critical minerals and precious metals, where small improvements in accuracy and insight drive outsized returns. Our technology delivers millions of dollars in annual value by minimizing overbreak, improving ore calls, enhancing resource models, and enabling a growing set of high-impact applications across the mine lifecycle. By transforming raw underground data into actionable intelligence, Mine Vision Systems empowers mining teams to operate more efficiently, more predictably, and with greater confidence than ever before.
Essential Functions
Work in a safe and professional manner, underground and at remote locations
Provide training, technical support, and consulting services to customers, including:
Train customers who have a diverse set of technical and mining industry backgrounds
Ensure the customer feels that their experience is positive and productive
Assess, properly document, and resolve issues in a timely manner
Communicate confidently and effectively with customers, creating excitement for adoption of MVS technologies
Gather customer feedback at mine sites and through remote touchpoints
Support the sales and commercial teams to create a compelling case for each new customer to purchase MVS technology, and then expand usage over time
Test and familiarize yourself with new versions of products when required
Contribute to the ongoing development and improvement of training materials
Encourage an environment of collaboration by engaging in teamwork and building relationships across departments
Respond to and courteously accept unexpected requests on behalf of management and other staff whenever possible
Travel up to 50% both domestically and internationally
Knowledge, Skills and Abilities
Prior underground experience in Technical Services strongly preferred: e.g. in Geology, Geotech, Engineering, etc.
Bachelor of Science in Geology or Engineering strongly preferred
Confident, positive customer service approach
Self-starter with the ability to learn new concepts quickly
Demonstrates understanding of underground face mapping concepts
Experience with underground mapping, modeling, and/or engineering software
Ability to work within a team environment and possess excellent communication skills
Ability to deal with multiple, competing demands and prioritize appropriately
Ability to speak in public and provide presentations before an audience
Excellent written, speaking, and reading comprehension skills in the English language
Secondary language skills: ideally Portuguese (Brazilian) and Spanish
Physical requirements
Frequent sitting, standing, typing, use of hands, travel on airplanes, and working in underground mines
Valid driver's license and passport
Occasional: bending, reaching, confined spaces, and lifting up to 50 lbs
Benefits
Competitive salary
Full benefits offering including: medical, dental, vision, disability, life insurance
Generous PTO
Fully remote position
Small team that allows for immediate impact and showcasing of your talents
Opportunity for hands-on work with cutting edge technology
Ko3mTFHL9Q
We focus on underground mining of critical minerals and precious metals, where small improvements in accuracy and insight drive outsized returns. Our technology delivers millions of dollars in annual value by minimizing overbreak, improving ore calls, enhancing resource models, and enabling a growing set of high-impact applications across the mine lifecycle. By transforming raw underground data into actionable intelligence, Mine Vision Systems empowers mining teams to operate more efficiently, more predictably, and with greater confidence than ever before.
Essential Functions
Work in a safe and professional manner, underground and at remote locations
Provide training, technical support, and consulting services to customers, including:
Train customers who have a diverse set of technical and mining industry backgrounds
Ensure the customer feels that their experience is positive and productive
Assess, properly document, and resolve issues in a timely manner
Communicate confidently and effectively with customers, creating excitement for adoption of MVS technologies
Gather customer feedback at mine sites and through remote touchpoints
Support the sales and commercial teams to create a compelling case for each new customer to purchase MVS technology, and then expand usage over time
Test and familiarize yourself with new versions of products when required
Contribute to the ongoing development and improvement of training materials
Encourage an environment of collaboration by engaging in teamwork and building relationships across departments
Respond to and courteously accept unexpected requests on behalf of management and other staff whenever possible
Travel up to 50% both domestically and internationally
Knowledge, Skills and Abilities
Prior underground experience in Technical Services strongly preferred: e.g. in Geology, Geotech, Engineering, etc.
Bachelor of Science in Geology or Engineering strongly preferred
Confident, positive customer service approach
Self-starter with the ability to learn new concepts quickly
Demonstrates understanding of underground face mapping concepts
Experience with underground mapping, modeling, and/or engineering software
Ability to work within a team environment and possess excellent communication skills
Ability to deal with multiple, competing demands and prioritize appropriately
Ability to speak in public and provide presentations before an audience
Excellent written, speaking, and reading comprehension skills in the English language
Secondary language skills: ideally Portuguese (Brazilian) and Spanish
Physical requirements
Frequent sitting, standing, typing, use of hands, travel on airplanes, and working in underground mines
Valid driver's license and passport
Occasional: bending, reaching, confined spaces, and lifting up to 50 lbs
Benefits
Competitive salary
Full benefits offering including: medical, dental, vision, disability, life insurance
Generous PTO
Fully remote position
Small team that allows for immediate impact and showcasing of your talents
Opportunity for hands-on work with cutting edge technology
Ko3mTFHL9Q
💡 Quick Summary
Seeking a career-building opportunity? The Technical Services Specialist - South America position is now open for candidates interested in the Work from home Jobs sector. This role in New York offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.
