Job Description
Technical Solution Analyst I
Bangalore, Karnataka, India
Job Description
We are excited to hire Technical Solution Analyst II at Oracle Cerner. As Technical Solution Analyst II, you will perform troubleshooting investigations reviewing front-end applications by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally. You will perform troubleshooting investigation via backend methods by capturing log files, querying tables updating database fields, and updating/cycling servers. You will communicate effectively verbally and in writing to clients and internal stakeholders. You will document notes, activities, resolutions, and other knowledge articles throughout the lifecycle of an investigation. You will prioritize work based on severity and urgency balancing client and business needs. And, you will collaborate among and across teams to ensure issues are addressed by the appropriate individuals.
Working Environment
Hybrid & Onsite: No Relocation Assistance Offered
This position offers a Hybrid & Onsite working environment. Meaning you will split working time between a Cerner office or client site and remote. If your current geographical location requires relocating, Cerner will not offer relocation assistance to the specified location. #LI-Hybrid
Cerner Jobs and Careers
Time: 3:01
Additional Information
Working Environment Hybrid & Onsite: No Relocation Assistance Offered Relocation Assistance Available for this Job: No
Qualifications
Basic Qualifications :
At least 6 years total combined related work experience and completed higher education, including:
• At least 1 year of customer service, call center, hospitality, and/or technical support work experience
• At least 5 years of additional work experience directly related to the duties of the job and/or completed higher education, including:
• Bachelor's degree in Computer Engineering, Computer Science, Information Systems, Software Engineering, or related field, or equivalent relevant work experience
Preferred Qualifications :
• At least 2 to 4 years of experience in SQL & application support, Client/customer support, troubleshooting, incident management, Problem management & Change Management.
• Willing to work in the shift of 5 PM – 2 AM IST.
• Should have excellent Communication Skills and be able to interact with stakeholders in different regions of the world
Bangalore, Karnataka, India
Job Description
We are excited to hire Technical Solution Analyst II at Oracle Cerner. As Technical Solution Analyst II, you will perform troubleshooting investigations reviewing front-end applications by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally. You will perform troubleshooting investigation via backend methods by capturing log files, querying tables updating database fields, and updating/cycling servers. You will communicate effectively verbally and in writing to clients and internal stakeholders. You will document notes, activities, resolutions, and other knowledge articles throughout the lifecycle of an investigation. You will prioritize work based on severity and urgency balancing client and business needs. And, you will collaborate among and across teams to ensure issues are addressed by the appropriate individuals.
Working Environment
Hybrid & Onsite: No Relocation Assistance Offered
This position offers a Hybrid & Onsite working environment. Meaning you will split working time between a Cerner office or client site and remote. If your current geographical location requires relocating, Cerner will not offer relocation assistance to the specified location. #LI-Hybrid
Cerner Jobs and Careers
Time: 3:01
Additional Information
Working Environment Hybrid & Onsite: No Relocation Assistance Offered Relocation Assistance Available for this Job: No
Qualifications
Basic Qualifications :
At least 6 years total combined related work experience and completed higher education, including:
• At least 1 year of customer service, call center, hospitality, and/or technical support work experience
• At least 5 years of additional work experience directly related to the duties of the job and/or completed higher education, including:
• Bachelor's degree in Computer Engineering, Computer Science, Information Systems, Software Engineering, or related field, or equivalent relevant work experience
Preferred Qualifications :
• At least 2 to 4 years of experience in SQL & application support, Client/customer support, troubleshooting, incident management, Problem management & Change Management.
• Willing to work in the shift of 5 PM – 2 AM IST.
• Should have excellent Communication Skills and be able to interact with stakeholders in different regions of the world
💡 Quick Summary
Seeking a career-building opportunity? The Technical Solution Analyst I position is now open for candidates interested in the Customer Care sector. This role in Bengaluru offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
