Job Description
Technical Support Engineering (High Tech) - Experienced Professional (P2) – Operations Service Desk (OSD)
A Snapshot of Your Day
As a Technical Support Engineer – Operations Service Desk (OSD), you will manage a 24/7 Operations Service Desk to ensure enhanced technical responsiveness for customers and internal teams. Your role focuses on delivering solutions or recommendations for technical issues, driving service excellence, streamlining processes, and leveraging AI tools. You will also collaborate across service regions and partner with Sales to improve order entry efficiency.
How You’ll Make an Impact
Provide Level 1 technical recommendations and solutions to the Siemens operating fleet inquiries based on information that already exists in fleet owner documentation (instruction books, drawings, BOMs, procedures, specifications, etc.)
Implement pre-approved design exceptions and instructions as part of repairs and non-conformances. Provide part clarifications and quote support to the sales organization
In conjunction with product line engineering, provide technical instructions and clarifications to manufacturing or supply chain management, and support product deviation dispositions
Provide typical recommendations on maintenance scope and intervals
Provide Level 2 Technical Support to the Siemens industrial applications operating fleet
Generate technical recommendations and solutions for the fleet, by reviewing designs and performing the vital calculations or analyses.
Provide technical recommendations for field service technical issues
Provide service repair quote support to the marketing organization
Serve as engineering lead for specified projects, ensuring tasks are completed within budgets.
Support Level 3 root cause investigations as required
Responsible for overall coordination of work with different collaborators and with all 3 product lines (TC, RC & STG)
Responsible for planning, organizing, monitoring, securing and handling available resources optimally to achieve KPI’s
Consistently work within all safety guidelines and compliant to applicable laws and regulations
What You Bring
Bachelor’s degree in mechanical engineering with 8 to 12 years of relevant experience in technical troubleshooting of compressor (preferred) and/or steam turbines including knowledge of industry standards (API, ASME, etc.)
Field service experience on rotating equipment like Turbo / Recip Compressors, Steam turbines or Gas turbines will be an added advantage
Willing to work in all 3 shifts including weekends – 24/7 support rotational shifts
Hands on experience of Salesforce, SAP, Teamcenter, and Microsoft products
Ability to communicate and convey ideas effectively to peers, suppliers and customers, and deliver technical presentations to customers and management.
Participating in and/or conducting process and design FMEA and RCA or equivalent
Customer Orientation and Strategic thinking
Collaboration and Innovative thinking
About the Team
Our Transformation of Industry division is decarbonizing the industrial sector. Increasing electrification and efficiency are key and demand for green H2 and derivative fuels will rise. We enable decarbonization of the industrial sector and the transition to sustainable processes, building on a strong industrial customer base, a global network, diverse technologies, and integrated execution capabilities.
Candidates want to learn about the divisions they will be joining-the structure, how it works together, and the role it plays in driving Siemens Energy’s mission forward.
Who is Siemens Energy?
At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.
Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible.
We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.
A Snapshot of Your Day
As a Technical Support Engineer – Operations Service Desk (OSD), you will manage a 24/7 Operations Service Desk to ensure enhanced technical responsiveness for customers and internal teams. Your role focuses on delivering solutions or recommendations for technical issues, driving service excellence, streamlining processes, and leveraging AI tools. You will also collaborate across service regions and partner with Sales to improve order entry efficiency.
How You’ll Make an Impact
Provide Level 1 technical recommendations and solutions to the Siemens operating fleet inquiries based on information that already exists in fleet owner documentation (instruction books, drawings, BOMs, procedures, specifications, etc.)
Implement pre-approved design exceptions and instructions as part of repairs and non-conformances. Provide part clarifications and quote support to the sales organization
In conjunction with product line engineering, provide technical instructions and clarifications to manufacturing or supply chain management, and support product deviation dispositions
Provide typical recommendations on maintenance scope and intervals
Provide Level 2 Technical Support to the Siemens industrial applications operating fleet
Generate technical recommendations and solutions for the fleet, by reviewing designs and performing the vital calculations or analyses.
Provide technical recommendations for field service technical issues
Provide service repair quote support to the marketing organization
Serve as engineering lead for specified projects, ensuring tasks are completed within budgets.
Support Level 3 root cause investigations as required
Responsible for overall coordination of work with different collaborators and with all 3 product lines (TC, RC & STG)
Responsible for planning, organizing, monitoring, securing and handling available resources optimally to achieve KPI’s
Consistently work within all safety guidelines and compliant to applicable laws and regulations
What You Bring
Bachelor’s degree in mechanical engineering with 8 to 12 years of relevant experience in technical troubleshooting of compressor (preferred) and/or steam turbines including knowledge of industry standards (API, ASME, etc.)
Field service experience on rotating equipment like Turbo / Recip Compressors, Steam turbines or Gas turbines will be an added advantage
Willing to work in all 3 shifts including weekends – 24/7 support rotational shifts
Hands on experience of Salesforce, SAP, Teamcenter, and Microsoft products
Ability to communicate and convey ideas effectively to peers, suppliers and customers, and deliver technical presentations to customers and management.
Participating in and/or conducting process and design FMEA and RCA or equivalent
Customer Orientation and Strategic thinking
Collaboration and Innovative thinking
About the Team
Our Transformation of Industry division is decarbonizing the industrial sector. Increasing electrification and efficiency are key and demand for green H2 and derivative fuels will rise. We enable decarbonization of the industrial sector and the transition to sustainable processes, building on a strong industrial customer base, a global network, diverse technologies, and integrated execution capabilities.
Candidates want to learn about the divisions they will be joining-the structure, how it works together, and the role it plays in driving Siemens Energy’s mission forward.
Who is Siemens Energy?
At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.
Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible.
We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.
💡 Quick Summary
Seeking a career-building opportunity? The Technical Support Engineering - Experienced Professional position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.
