Job Description
Full job description
Technical Support Representative (Contact/Call Center)
OUR VALUES
At Ezee Fiber, our value lies in delivering Speed, Simplicity, and Service in everything we do. We empower our employees to move fast, work smart, and serve customers with excellence. Whether in the field, in the office, or behind the scenes, every team member plays a vital role in helping us provide fast, reliable, and straightforward connectivity solutions to the communities we serve. We are committed to building a culture of accountability, innovation, and customer focus—where everyone contributes to making Ezee Fiber the easiest and most trusted fiber provider in the industry.
JOB SUMMARY
Ezee Fiber is seeking someone passionate about technology and customer service. Ezee Fiber is on the lookout for a dynamic Technical Support Representative (TSR) Contact/Call Center to lead our team of dedicated, customer-focused professionals. As the first point of contact for our valued customers, you'll deliver exceptional support with your technical expertise and unwavering commitment to outstanding customer service.
ESSENTIAL FUNCTIONS
Master Telecommunications: Dive deep into telecommunications, infrastructure, and backbone technologies.
Troubleshoot Like a Pro: Analyze and resolve customer issues with precision and efficiency.
Flex Your Schedule: Adapt to company demands with a flexible schedule, including evenings, third shifts, and weekends.
Deliver Exceptional Service: Provide top-notch customer service experiences and assist customers with their technical questions.
Document Everything: Accurately record all customer interactions, troubleshooting steps, and resolutions in our CRM.
Train and Support: Help train new team members on technical procedures and customer service best practices.
Escalate When Needed: Recognize and escalate complex or persistent issues to higher-level technical support or engineering teams.
QUALIFICATIONS
Education and Experience Requirements: High school diploma or equivalent, one-to-three years of proven experience in technical support roles, preferably in the telecommunications or FTTH industry.
Communication Pro: Excellent communication and interpersonal skills.
Analytical Mind: Ability to leverage data for decision-making.
Tech-Savvy: Proficiency in using software and Microsoft Office Suite.
Adaptable: Thrive in a fast-paced and ever-changing environment.
Independent Worker: Ability to work independently with minimal supervision.
Multitasker: Excellent multitasking, prioritization, and time management abilities.
Detail-Oriented: Strong attention to detail and organizational skills.
CERTIFICATES, LICENSES, REGISTRATIONS: None required
PHYSICAL AND ENVIRONMENTAL REQUIREMENTS
The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the workday and frequently access, input, and retrieve information from the computer and other office productivity devices. The associate is regularly required to move about the office and around the corporate campus. The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds.
TOTAL REWARDS
Competitive compensation package
Health, Dental and Vision insurance
401k match
Paid time off and other generous benefit programs
Tuition reimbursement
WHY JOIN US
At Ezee Fiber, we are committed to fostering a diverse and inclusive environment where innovation thrives. As the Technical Support Representative (Contact/Call Center), you will play a critical role in building a new function that directly impacts our company’s growth and success. Join us and shape the future of the telecommunications industry with a team dedicated to excellence and innovation.
We are seeking candidates that are legally authorized to work in the United States, without Sponsorship.
Technical Support Representative (Contact/Call Center)
OUR VALUES
At Ezee Fiber, our value lies in delivering Speed, Simplicity, and Service in everything we do. We empower our employees to move fast, work smart, and serve customers with excellence. Whether in the field, in the office, or behind the scenes, every team member plays a vital role in helping us provide fast, reliable, and straightforward connectivity solutions to the communities we serve. We are committed to building a culture of accountability, innovation, and customer focus—where everyone contributes to making Ezee Fiber the easiest and most trusted fiber provider in the industry.
JOB SUMMARY
Ezee Fiber is seeking someone passionate about technology and customer service. Ezee Fiber is on the lookout for a dynamic Technical Support Representative (TSR) Contact/Call Center to lead our team of dedicated, customer-focused professionals. As the first point of contact for our valued customers, you'll deliver exceptional support with your technical expertise and unwavering commitment to outstanding customer service.
ESSENTIAL FUNCTIONS
Master Telecommunications: Dive deep into telecommunications, infrastructure, and backbone technologies.
Troubleshoot Like a Pro: Analyze and resolve customer issues with precision and efficiency.
Flex Your Schedule: Adapt to company demands with a flexible schedule, including evenings, third shifts, and weekends.
Deliver Exceptional Service: Provide top-notch customer service experiences and assist customers with their technical questions.
Document Everything: Accurately record all customer interactions, troubleshooting steps, and resolutions in our CRM.
Train and Support: Help train new team members on technical procedures and customer service best practices.
Escalate When Needed: Recognize and escalate complex or persistent issues to higher-level technical support or engineering teams.
QUALIFICATIONS
Education and Experience Requirements: High school diploma or equivalent, one-to-three years of proven experience in technical support roles, preferably in the telecommunications or FTTH industry.
Communication Pro: Excellent communication and interpersonal skills.
Analytical Mind: Ability to leverage data for decision-making.
Tech-Savvy: Proficiency in using software and Microsoft Office Suite.
Adaptable: Thrive in a fast-paced and ever-changing environment.
Independent Worker: Ability to work independently with minimal supervision.
Multitasker: Excellent multitasking, prioritization, and time management abilities.
Detail-Oriented: Strong attention to detail and organizational skills.
CERTIFICATES, LICENSES, REGISTRATIONS: None required
PHYSICAL AND ENVIRONMENTAL REQUIREMENTS
The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the workday and frequently access, input, and retrieve information from the computer and other office productivity devices. The associate is regularly required to move about the office and around the corporate campus. The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds.
TOTAL REWARDS
Competitive compensation package
Health, Dental and Vision insurance
401k match
Paid time off and other generous benefit programs
Tuition reimbursement
WHY JOIN US
At Ezee Fiber, we are committed to fostering a diverse and inclusive environment where innovation thrives. As the Technical Support Representative (Contact/Call Center), you will play a critical role in building a new function that directly impacts our company’s growth and success. Join us and shape the future of the telecommunications industry with a team dedicated to excellence and innovation.
We are seeking candidates that are legally authorized to work in the United States, without Sponsorship.
💡 Quick Summary
Seeking a career-building opportunity? The Technical Support Representative (Contact/Call Center) position is now open for candidates interested in the Customer Care sector. This role in Houston offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.