Technical Support Specialist - 3 month contract

Location
Toronto, ON•Hybrid work
 
Full job description
About Klick Consulting
It’s an exciting time to join Klick Consulting. Health organizations are facing an increasingly complex business landscape that’s changing at an accelerated pace. New technologies are emerging rapidly, government regulations are shifting, the face of competition is changing, and the workforce is more dynamic and empowered than ever. Klick Consulting prides itself on helping clients navigate their problems by taking them from strategy to solution, often testing our results in the market.

You can learn more about the Klick Consulting team here: https://consulting.klick.com/

Job Details
Title: Technical Support Specialist
Location: Toronto, hybrid 2 days/week, potential for 100% remote
Employment type: 3 month contract, potential to extend
Hours per week: 40 hours, on call 10am - 6pm ET
Start date: ASAP

Job Description
We’re seeking a dedicated and responsive Technical Support Specialist to provide real-time technical support for a web-based platform. The successful candidate will be the first point of contact for incoming support requests from users and will use problem solving skills to troubleshoot technical issues. This role will provide hands-on, real-time support with prepared technical tools and the successful candidate will also be able to navigate databases and run queries as needed.
Key Responsibilities:
Serve as the first-line support contact for technical issues between 10am - 6pm ET
Immediately respond to phone calls and resolve access and authentication issues
Accurately log and document all support interactions
Perform supplementary offline tasks, such as documentation and technical preparation, during low activity periods
Requirements:
Must be proficient in navigating and querying PostgreSQL databases using tools such as DataGrip, pgAdmin, or similar database management interfaces
Experience executing command line NodeJS scripts
Strong technical troubleshooting skills with ability to follow detailed procedures
Comfortable working in a high-responsiveness environment - you must be reachable during on-call hours
Strong interpersonal and communication skills - calm under pressure, clear on the phone
Ability to manage downtime productively by contributing to documentation or related work
Available for a full 40-hour work week, even if hands-on support time is low

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