Job Description
Job Role
The candidate will be working on-field and he will be responsible for:
• The servicing and maintenance of Water Purifiers and other Eureka Forbes Products
• He will be required to travel within a radius of 2-3 km and will be required to go to houses for servicing
• The shift timing will be +:30 am - 5:30 pm but will fluctuate as per the time slot given by the customers
• The candidate should be jolly, approachable, and ready to travel on foot/bike.
Candidates will be provided with a safety kit that will have face masks, gloves, etc. by the company free of cost.
Client Product: Water Purifier
• The candidate will have to service purifiers
• He will have to carry a tool kit as well as spare parts
• He will have to make calls to the customers for availability
• He will have to be dressed properly and should be well behaved
Mandates
• Minimum Educational Qualification:
• 12th Pass
• Diploma in Electrical/Electronics/Plumbing Technician Prefer
• Age Criteria: Max age is 35 years old
• Gender: Male Only
• Salary Offered: Rs 10,506 in hand along with PF/ESIC
• Incentives based on performance
• Mobile Allowance is provided
• Working Days: Sat/Sun will not be off. Rotational Off
• Minimum Experience: Fresher Allowed
• If the candidate is experienced, experience in home appliance servicing like AC/Washing machine servicing is preferable
• Candidates from Kent RO are not Preferred
• Language Preferred:
• Mandatory: Hindi and Basic English
• Marathi is preferable
• Mandatory Documents:
• Aadhar Card
• Pan Card
• Bank Proof
• Photo
• Prev Company OL & Salary Slips(if the candidate is experienced)
• Mandatory Possessions:
• Smartphone Mandatory
• The bike is Compulsory (No Petrol allowance Provided)
•
Maintaining 6 Calls / Visits Per Day Productivity
• 85% Attendance to be maintained per month
• Attend Customer Service Request [Complaint] [minimum 85% to be completed by same day]
• Documentation of all activities on the field as per the company process
• To raise the bill as per MRP of spares and ensure the payment collected from customers are submitted to BP same day
• Renew Annual Maintenance Contract from In-Warranty & In Contract customer 30 days prior to the end date of Warranty/ Contract
• Follow up with a customer who has not renewed Annual Maintenance Contract (AMC) and renew the same and update feedback in case AMC is not taken
• Update customer feedback in the mobile app. or in SRAF / History card as the case applicable
• Update customer contact details like mobile, Email IDs and validate existing mobile number on every transaction with the customer
• To complete the activity in Mobile after job completion. For spares requirement also, Technician has to raise indent
• Report to BP office in the evening and submit tool kit with spares and documents to BP including defective spares
• Drop door lock card at the door in case if the customer is not at home during any visit
The candidate will be working on-field and he will be responsible for:
• The servicing and maintenance of Water Purifiers and other Eureka Forbes Products
• He will be required to travel within a radius of 2-3 km and will be required to go to houses for servicing
• The shift timing will be +:30 am - 5:30 pm but will fluctuate as per the time slot given by the customers
• The candidate should be jolly, approachable, and ready to travel on foot/bike.
Candidates will be provided with a safety kit that will have face masks, gloves, etc. by the company free of cost.
Client Product: Water Purifier
• The candidate will have to service purifiers
• He will have to carry a tool kit as well as spare parts
• He will have to make calls to the customers for availability
• He will have to be dressed properly and should be well behaved
Mandates
• Minimum Educational Qualification:
• 12th Pass
• Diploma in Electrical/Electronics/Plumbing Technician Prefer
• Age Criteria: Max age is 35 years old
• Gender: Male Only
• Salary Offered: Rs 10,506 in hand along with PF/ESIC
• Incentives based on performance
• Mobile Allowance is provided
• Working Days: Sat/Sun will not be off. Rotational Off
• Minimum Experience: Fresher Allowed
• If the candidate is experienced, experience in home appliance servicing like AC/Washing machine servicing is preferable
• Candidates from Kent RO are not Preferred
• Language Preferred:
• Mandatory: Hindi and Basic English
• Marathi is preferable
• Mandatory Documents:
• Aadhar Card
• Pan Card
• Bank Proof
• Photo
• Prev Company OL & Salary Slips(if the candidate is experienced)
• Mandatory Possessions:
• Smartphone Mandatory
• The bike is Compulsory (No Petrol allowance Provided)
•
Maintaining 6 Calls / Visits Per Day Productivity
• 85% Attendance to be maintained per month
• Attend Customer Service Request [Complaint] [minimum 85% to be completed by same day]
• Documentation of all activities on the field as per the company process
• To raise the bill as per MRP of spares and ensure the payment collected from customers are submitted to BP same day
• Renew Annual Maintenance Contract from In-Warranty & In Contract customer 30 days prior to the end date of Warranty/ Contract
• Follow up with a customer who has not renewed Annual Maintenance Contract (AMC) and renew the same and update feedback in case AMC is not taken
• Update customer feedback in the mobile app. or in SRAF / History card as the case applicable
• Update customer contact details like mobile, Email IDs and validate existing mobile number on every transaction with the customer
• To complete the activity in Mobile after job completion. For spares requirement also, Technician has to raise indent
• Report to BP office in the evening and submit tool kit with spares and documents to BP including defective spares
• Drop door lock card at the door in case if the customer is not at home during any visit
💡 Quick Summary
Seeking a career-building opportunity? The Technician position is now open for candidates interested in the Customer Care sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
