Job Description
JOB DESCRIPTION
Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support III team member in the Employee Platforms organization, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
Job responsibilities
Leads and oversees vendor dispatches, ensuring timely completion of tasks within Service Level Agreements (SLAs), adherence to risk and control standards, and alignment with customer expectations
Manage and enforce controls related to media management, asset management, and the overall hygiene of workplace environments and stockrooms
Schedules, assigns, and oversees stockroom assessments, review feedback from stockroom managers, and update relevant Systems of Record (SoRs)
Facilitates onboarding processes for third-party technicians, managing their credentials and standing within JPMC systems
Represents North America in project meetings (Non-GRE/GTI RES) and provide status updates
Delivers financial reporting, metrics, and analysis for MACD (Move, Add, Change, Delete) requests and incidents, optimizing processes and identifying areas for improvement
Addresses customer inquiries and resolve issues to ensure satisfaction and maintain positive relationships
Ensures compliance with company policies, safety regulations, and industry standards
Collaborates with global counterparts on Disaster Recovery site validation and testing
Required qualifications, capabilities, and skills
3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
Experience in observability and monitoring tools and techniques
Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
Proven experience in operations management, including asset management, media management, vendor management, ticket management, and field service operations
Demonstrated experience in innovating and implementing new processes and tools to enhance operational efficiency
Leader and organizational skills, with the ability to drive change and influence stakeholders
Preferred qualifications, capabilities, and skills
In-depth knowledge of the financial services industry and their IT systems
Experience in working with global teams
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, ****** orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.
Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support III team member in the Employee Platforms organization, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
Job responsibilities
Leads and oversees vendor dispatches, ensuring timely completion of tasks within Service Level Agreements (SLAs), adherence to risk and control standards, and alignment with customer expectations
Manage and enforce controls related to media management, asset management, and the overall hygiene of workplace environments and stockrooms
Schedules, assigns, and oversees stockroom assessments, review feedback from stockroom managers, and update relevant Systems of Record (SoRs)
Facilitates onboarding processes for third-party technicians, managing their credentials and standing within JPMC systems
Represents North America in project meetings (Non-GRE/GTI RES) and provide status updates
Delivers financial reporting, metrics, and analysis for MACD (Move, Add, Change, Delete) requests and incidents, optimizing processes and identifying areas for improvement
Addresses customer inquiries and resolve issues to ensure satisfaction and maintain positive relationships
Ensures compliance with company policies, safety regulations, and industry standards
Collaborates with global counterparts on Disaster Recovery site validation and testing
Required qualifications, capabilities, and skills
3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
Experience in observability and monitoring tools and techniques
Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
Proven experience in operations management, including asset management, media management, vendor management, ticket management, and field service operations
Demonstrated experience in innovating and implementing new processes and tools to enhance operational efficiency
Leader and organizational skills, with the ability to drive change and influence stakeholders
Preferred qualifications, capabilities, and skills
In-depth knowledge of the financial services industry and their IT systems
Experience in working with global teams
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, ****** orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.
💡 Quick Summary
Seeking a career-building opportunity? The Technology Support III - Desktop Operations Associate- post position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in New York City offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.
