Job Description
Queensland Fire Department
Status
Temporary Flexible Full-time
Tenure Period
Until 30/06/2026
Possibility Of Extension
Yes
Classification
AO4
Salary
$3,365.00 - $3,688.00 per fortnight
Division
Strategy & Corporate Services
Region/Directorate
Information & Technology
Work Unit
Deskside Support Services
Location:
Maryborough
Closing Date
6th February 2026 - Midnight
Reference No
QLD_QFD_20528_25
Current Queensland Fire Department employees and volunteers must apply via their internal careers site
About Us
The Queensland Fire Department (QFD) provides fire prevention, preparedness and response services to fire in the built and landscape environments, as well as scientific and specialist capabilities to Queensland communities. The QFD provides a multi-hazard emergency response, including road crash rescue, bushfire, hazardous material, technical and vertical rescue, severe weather incidents, remote and swiftwater rescue, and provides a number of functions supporting community safety outcomes.
The department encompasses Queensland Fire and Rescue (QFR), Rural Fire Service Queensland (RFSQ), as well as the broader department which work together to pre-empt, prevent, mitigate and manage the consequences of fires and other emergencies on Queensland communities and support our large volunteer membership across the state.
The QFD is an organisation that is focused on reframing the department’s relationship with Aboriginal and Torres Strait Islander peoples, communities, and organisations through the Path to Treaty, Closing the Gap and building our cultural capability.
Purpose of role
Deskside Support Services is responsible for managing the delivery of coordinated technical services on location across the state, providing assistance to end-users with hardware and software related issues, including diagnosing and resolving incidents with desktop computers, laptops, printers, peripherals, operating systems, networks and applications. The team also supports the installation, configuration and maintenance of hardware and software components, managing upgrades, setting up user accounts and other technical tasks to ensure that systems continue to meet operational and organisational objectives.
Reporting to the Regional Manager, within the region and/or state deskside support services team, you will contribute to the delivery of high-quality services to support key frontline operational and corporate staff to troubleshoot, diagnosis and resolve IT system issues, including deployment of IT infrastructure, hardware and software. This role has a direct impact on our customers’ satisfaction and is a key enabler to ensure technology is available and ready for the use of all our employees to meet operational and organisational requirements.
Key requirements
Highly Desirable Requirements
Extensive experience in an enterprise-scale ICT services environment.
Experience using ITIL framework and utilising ServiceNow in a Service Delivery/Service Management context.
Experience with IT Service Management (ITSM) tools to facilitate tasks and workflows for IT Service Delivery.
Awareness and understanding of Agile practices and ways in working.
Minimum C Class driver’s licence (non-restricted).
Special Requirements
This role may require work to be performed out-of-business hours and in response to crisis management in support of operational employees who play a vital role in providing the 24/7, 365
Status
Temporary Flexible Full-time
Tenure Period
Until 30/06/2026
Possibility Of Extension
Yes
Classification
AO4
Salary
$3,365.00 - $3,688.00 per fortnight
Division
Strategy & Corporate Services
Region/Directorate
Information & Technology
Work Unit
Deskside Support Services
Location:
Maryborough
Closing Date
6th February 2026 - Midnight
Reference No
QLD_QFD_20528_25
Current Queensland Fire Department employees and volunteers must apply via their internal careers site
About Us
The Queensland Fire Department (QFD) provides fire prevention, preparedness and response services to fire in the built and landscape environments, as well as scientific and specialist capabilities to Queensland communities. The QFD provides a multi-hazard emergency response, including road crash rescue, bushfire, hazardous material, technical and vertical rescue, severe weather incidents, remote and swiftwater rescue, and provides a number of functions supporting community safety outcomes.
The department encompasses Queensland Fire and Rescue (QFR), Rural Fire Service Queensland (RFSQ), as well as the broader department which work together to pre-empt, prevent, mitigate and manage the consequences of fires and other emergencies on Queensland communities and support our large volunteer membership across the state.
The QFD is an organisation that is focused on reframing the department’s relationship with Aboriginal and Torres Strait Islander peoples, communities, and organisations through the Path to Treaty, Closing the Gap and building our cultural capability.
Purpose of role
Deskside Support Services is responsible for managing the delivery of coordinated technical services on location across the state, providing assistance to end-users with hardware and software related issues, including diagnosing and resolving incidents with desktop computers, laptops, printers, peripherals, operating systems, networks and applications. The team also supports the installation, configuration and maintenance of hardware and software components, managing upgrades, setting up user accounts and other technical tasks to ensure that systems continue to meet operational and organisational objectives.
Reporting to the Regional Manager, within the region and/or state deskside support services team, you will contribute to the delivery of high-quality services to support key frontline operational and corporate staff to troubleshoot, diagnosis and resolve IT system issues, including deployment of IT infrastructure, hardware and software. This role has a direct impact on our customers’ satisfaction and is a key enabler to ensure technology is available and ready for the use of all our employees to meet operational and organisational requirements.
Key requirements
Highly Desirable Requirements
Extensive experience in an enterprise-scale ICT services environment.
Experience using ITIL framework and utilising ServiceNow in a Service Delivery/Service Management context.
Experience with IT Service Management (ITSM) tools to facilitate tasks and workflows for IT Service Delivery.
Awareness and understanding of Agile practices and ways in working.
Minimum C Class driver’s licence (non-restricted).
Special Requirements
This role may require work to be performed out-of-business hours and in response to crisis management in support of operational employees who play a vital role in providing the 24/7, 365
💡 Quick Summary
Seeking a career-building opportunity? The Technology Support Officer position is now open for candidates interested in the Government Job Alert sector. This role in Abbotsford offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Government Job Alert is a plus.
