Tier II Help Desk Technician

Qualifications
Clearance Level Must Be Able to Obtain DOE Q
Potential for Remote Work No
TYPICAL EDUCATION AND EXPERIENCE
Bachelors and 2 + years related experience, 4+ additional years in lieu of education
10+ years relevant experience required
U.S
CITIZENSHIP REQUIRED
A+ Certification or higher required
Must be able to obtain a DOE Q clearance
Customer site vaccination requirements must be followed when work is performed at a customer site
Benefits
Target salary range $80,001 - $120,000
The estimate displayed represents the typical salary range for this position based on experience and other factors
Responsibilities
In this role you are responsible for installing, configuring, and maintaining operating system workstations and servers, including web servers, in support of business processing requirements
You will perform software installations and upgrades to operating systems and layered software packages
You will schedule installations and upgrades and maintains them in accordance with established IT policies and procedures
Monitors and tunes the system to achieve optimum performance levels
Ensures workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions
Ensures data/media recoverability by implementing a schedule of system backups and database archive operations
Supports media management through internal methods and procedures or through offsite storage and retrieval services
Develops and promotes standard operating procedures
Conducts routine hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines
Develops and maintains a comprehensive operating system hardware and software configuration database/library of all supporting documentation
Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems
Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software
Reports design, reliability and maintenance problems or bugs to design engineering/software engineering
May be involved in customer installation and training
Provides support to customer/users where the product is highly technical or sophisticated in nature
Generally interacts directly with the customer/user when the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background
Additionally, may interact with product support personnel and potentially the customer when the customers problem cannot be resolved directly by first-level resources
Job description
Job ID 25014+3

Location WASHINGTON, DC, US

Date Posted 2025-02-04

Category Information Technology

Subcategory Technical Svcs

Schedule Full-time

Shift Day Job

Travel No

Minimum Clearance Required None

Clearance Level Must Be Able to Obtain DOE Q

Potential for Remote Work No

Description

We are currently seeking a motivated, career and customer service oriented Sr. Tier II Help Desk Analyst to begin an exciting and challenging career with SAIC.

In this role you are responsible for installing, configuring, and maintaining operating system workstations and servers, including web servers, in support of business processing requirements. You will perform software installations and upgrades to operating systems and layered software packages. You will schedule installations and upgrades and maintains them in accordance with established IT policies and procedures. Monitors and tunes the system to achieve optimum performance levels. Ensures workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions. Ensures data/media recoverability by implementing a schedule of system backups and database archive operations. Supports media management through internal methods and procedures or through offsite storage and retrieval services. Develops and promotes standard operating procedures. Conducts routine hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines. Develops and maintains a comprehensive operating system hardware and software configuration database/library of all supporting documentation.

Job Description
• Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.
• Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
• Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.
• May be involved in customer installation and training.
• Provides support to customer/users where the product is highly technical or sophisticated in nature.
• Generally interacts directly with the customer/user when the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background.
• Additionally, may interact with product support personnel and potentially the customer when the customers problem cannot be resolved directly by first-level resources.
• Salary 85-+0k

Qualifications

TYPICAL EDUCATION AND EXPERIENCE
• Bachelors and 2 + years related experience, 4+ additional years in lieu of education
• 10+ years relevant experience required.
• U.S. CITIZENSHIP REQUIRED
• A+ Certification or higher required
• Security+, Network+, HDI or ITIL certifications desired
• Must be able to obtain a DOE Q clearance

Target salary range $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy SAIC does not require COVID-1+ vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.

United States
Washington, D.C.
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