Job Description
As a Transaction Processing Manager, you'll be responsible for the operational management and control of the daily workflow within Benefit Payments Operations and/or Reconciliations
Responsibilities:
• Manage the workflow through the life cycle of Benefit Payments Operations and/or Reconciliations
• Operational management and control of the daily workflow within the process
• Timely monitoring and escalations of aging breaks and work towards remediation of the same
• Maximize team capacity through effective resource planning and ensure team structure is robust through effective training and succession planning
• Ensure all daily controls and processing are completed and signed off, including client service inquiry resolution, cash and stock break, and event management, as well as all key metrics are produced as required
• Provide direction and leadership to the team
• Provide effective communications to the department, ensuring staff are aware of strategic and regulatory changes in the organization
• Continued review of content and presentation of Standard Operating Procedures, in line with new policies and ongoing risk management activities
This role requires a wide variety of strengths and capabilities, including:
• Subject matter expertise in Reconciliation
• Operational subject matter expertise in Settlements, Trade Support, Asset Servicing, Risk and Control, and Custody
• Strong ability to learn ongoing stream of new markets, products, and processes
• Strong risk and control awareness, including the ability to effectively prioritize workloads and work to critical deadlines
• Confident communicator in all mediums with both internal and external clients
• Strategic thinker, ability to review and implement process improvements
• Bachelor's degree or equivalent, with minimum of 6 year experience in a back office operations of a reputed foreign bank or it's processing arm/private sector bank/public sector bank as a supervisor would be beneficial.
• Proficient in Microsoft Office products including Word, Excel, Access, and Outlook
Responsibilities:
• Manage the workflow through the life cycle of Benefit Payments Operations and/or Reconciliations
• Operational management and control of the daily workflow within the process
• Timely monitoring and escalations of aging breaks and work towards remediation of the same
• Maximize team capacity through effective resource planning and ensure team structure is robust through effective training and succession planning
• Ensure all daily controls and processing are completed and signed off, including client service inquiry resolution, cash and stock break, and event management, as well as all key metrics are produced as required
• Provide direction and leadership to the team
• Provide effective communications to the department, ensuring staff are aware of strategic and regulatory changes in the organization
• Continued review of content and presentation of Standard Operating Procedures, in line with new policies and ongoing risk management activities
This role requires a wide variety of strengths and capabilities, including:
• Subject matter expertise in Reconciliation
• Operational subject matter expertise in Settlements, Trade Support, Asset Servicing, Risk and Control, and Custody
• Strong ability to learn ongoing stream of new markets, products, and processes
• Strong risk and control awareness, including the ability to effectively prioritize workloads and work to critical deadlines
• Confident communicator in all mediums with both internal and external clients
• Strategic thinker, ability to review and implement process improvements
• Bachelor's degree or equivalent, with minimum of 6 year experience in a back office operations of a reputed foreign bank or it's processing arm/private sector bank/public sector bank as a supervisor would be beneficial.
• Proficient in Microsoft Office products including Word, Excel, Access, and Outlook
💡 Quick Summary
Seeking a career-building opportunity? The Trading Services Associate position is now open for candidates interested in the Customer Care sector. This role in Bengaluru offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.