Transaction Banking Operations - Client Service - Associate - London

Key client-facing responsibilities will include managing strategic client relationships, exceptions resolution, handling of escalated client inquiries and most importantly – ensuring an exceptional client experience while growing a highly motivated team.

OUR IMPACT

Transaction Banking Operations is focused on scaling the recently launched Transaction Banking businesses and supporting the constantly evolving suite of innovative Transaction Banking Services we are offering clients, whilst adapting to the rapidly changing payment landscape.

Our organisation is the first line of defence for control and governance to protect both clients’ and the firm’s financial assets; and to provide a differentiated, best- in-class client service. Transaction Banking Operations is a growing sub-division, with regional presence in Singapore, Bengaluru, London, New York, Dallas, and Amsterdam. All our offices work closely together as a single global team in support of our Transaction Banking business. As this business expands we will look to increase our global footprint from both a team size and location perspective.

We manage a wide range of complex processes, with members developing skills and competencies around client service (client on-boarding, first line client support), cash management (including: payment controls, bank account management, virtual account management, cash concentration, payment formatting /settlement, reconciliation and claims), transaction support (FX Payment, Escrow, Money Market and Term Deposits), regulatory requirements, industry trends and change management.

HOW YOU WILL FULFILL YOUR POTENTIAL

Help assist in leading the local Client Services Team as part of the Global Transaction Banking Operations team, delivering client service excellence as we build, launch, deliver and evolve a suite of new Transaction Banking products for our Corporate Clients.
Be client service, control and solution orientated as we roll out a significant program of new and enhanced functionality in support of our offering.
Support our new Client Service functions globally and help establish, develop, monitor, and manage the client service architecture that allows us to deliver this growing suite of Transaction Banking Services.
Understand and support the FX Payment Flows and liquidity sourcing that are a key component in delivering our Global Payment offering to our clients. Develop and implement best practice to enable efficient movement of International Payments and the flows, payment schemes and the processes surrounding them.
Work with internal teams, strategic partners and clients to manage a range of queries related to payments, accounts, account management, client on-boarding, client issue resolution, payment repairs, firm/customer funding flows and FX unwinds.
SKILLS AND EXPERIENCE WE ARE LOOKING FOR:

BASIC QUALIFICATIONS

Bachelor’s degree with 3+ years of professional and relevant experience
Experience managing, growing and developing Client Service teams in Transaction Banking, Payment Processing or FX Middle Office
Strong Interpersonal skills and Leadership skills
Proficient in direction and oversight of functions with a focus on client support and risk management
Good understanding of either the FX business including FX Payments or of International Payment Servicing or Transaction Banking Account Management
Experience in delivering client service excellence
Proven analytical skills, problem solving ability, and a control mentality paired with meticulous attention to detail
Excellent communication skills (written and verbal)
PREFERRED QUALIFICATION

Ability to effectively manage Global Stakeholders
Candidate must be proactive, enthusiastic and team oriented
Ability to remain composed under pressure
Ability to prioritize and make decisions in a fast-paced environment
Accuracy and attention to detail
Strong technical knowledge of domestic and cross-border payment instruments
Strong written and verbal communication skills
Adapt to new changes and new challenges
Well-developed organizational skills

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