Job Description
• Manage a team of customer service managers in charge of the inbound channel and correspondence branches.
• Providing excellent customer service and promoting customer centricity in the organization by improving customer service experience, engaging customers and facilitating organic growth.
• Ownership of customers issues and ensure proactive resolutions of the same.
• Set a clear mission of enhancing service quality and deploy strategies focused towards that mission by keeping ahead of industrys developments and apply best practices to areas of improvement.
• Develop service procedures, policies and standards.
• Analysing MIS, enhance productivity and maintaining accurate records and document customer service actions and discussions.
• Recruit, mentor and develop customer service resources and nurture an environment where they can excel through encouragement and empowerment.
• Adherence to and manage the approved budget.
• Maintaining an orderly workflow according to priorities.
• Regulate resources and utilize assets to achieve qualitative and quantitative targets.
• Enhancing service quality and the level of customer focus in the organization.
• Leverage in-house synergies through collaboration with internal stakeholders.
This job is provided by Shine.com
• Providing excellent customer service and promoting customer centricity in the organization by improving customer service experience, engaging customers and facilitating organic growth.
• Ownership of customers issues and ensure proactive resolutions of the same.
• Set a clear mission of enhancing service quality and deploy strategies focused towards that mission by keeping ahead of industrys developments and apply best practices to areas of improvement.
• Develop service procedures, policies and standards.
• Analysing MIS, enhance productivity and maintaining accurate records and document customer service actions and discussions.
• Recruit, mentor and develop customer service resources and nurture an environment where they can excel through encouragement and empowerment.
• Adherence to and manage the approved budget.
• Maintaining an orderly workflow according to priorities.
• Regulate resources and utilize assets to achieve qualitative and quantitative targets.
• Enhancing service quality and the level of customer focus in the organization.
• Leverage in-house synergies through collaboration with internal stakeholders.
This job is provided by Shine.com
💡 Quick Summary
Seeking a career-building opportunity? The Urgent opening for Branch Operation and Service Manager for reputed private bank position is now open for candidates interested in the Operations Executive Jobs sector. This role in Jaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.
