Advisor, Communications (Translink Operations Centre)

Location
Brisbane QLD
 
Benefits
Pulled from the full job description
Commuter assistance
 
Full job description
The Translink Operations Centre (TOC) is the central hub for overseeing public transport operations across Queensland. With cutting-edge technology and a dedicated team, TOC ensures the seamless coordination, monitoring and optimisation of the public transport network. Our mission is to enhance the commuting experience for Queenslanders by delivering reliable, real-time information and maintaining high standards of service delivery.

As the Advisor Communications within the Translink Operations Centre (TOC), the primary purpose of the role is to oversee the day-to-day operations of Real-Time Communication Coordinators, ensuring effective and timely dissemination of information to enhance public transport communication. This position role in maintaining seamless communication channels, promoting efficiency and addressing any real-time operational challenges to uphold the high standards of service delivery across Queensland's public transport network.

Some of your responsibilities will include:
- Supervise Real-Time Communication Coordinators to ensure timely and accurate dissemination of information related to public transport operations.
- Collaborate with relevant stakeholders to coordinate communication efforts and address any operational challenges promptly.
- Monitor and analyse communication processes, identifying areas for improvement and implementing solutions to enhance overall effectiveness.
- Review and approve complex messaging to ensure accuracy, clarity and alignment with organisational standards before dissemination by Real-Time Communication Coordinators.
- Provide guidance and training to Real-Time Communication Coordinators, fostering a high-performance culture and maintaining a cohesive team within the TOC.

Requirements of the role :
- Minimum of 3 years of relevant experience in communications, preferably in a public transport or similar operational environment.
- Exceptional written and verbal communication skills.
- Demonstrated ability to collaborate with various stakeholders, including internal teams and external partners.
- Strong attention to detail, especially in reviewing and approving complex messaging to uphold accuracy and reliability.
- Ability to adapt to dynamic and fast-paced environments, making sound decisions under pressure.

Mandatory qualifications and conditions:
Due to this role having access to sensitive data, a criminal history check will be undertaken prior to appointment to the role.

Applications to remain current for 12 months.

Job Ad Reference: QLD/650971/25

Closing Date: Monday, 11 August 2025This work is licensed under a Creative Commons Attribution 3.0 Australia License.

 

Australia
Queensland
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