Job Description
Working virtually, this Content Strategist will also attend regular meetings, agile ceremonies and not be afraid to speak up and be candid, rationalize their work, assess and implement feedback and negotiate with partners when needed. They’ll also support three agile teams in total, each focusing on a specific area of the Online Banking experience.
Your key responsibilities:
Collaborating with design partners, product owners and the larger content team to ensure content supports and enhances the product to meet business objectives and drive bottom-line results
Being a leader in the content space, making strategic decisions as part of our cross-functional agile teams, from pitch and conceptual briefing to final copy and proofing
Create original web copy to motivate engagement and conversion, tailored to a Canadian audience
Develop carefully written short-form content to represent more complex actions
Present initial and final copy to stakeholders and demonstrate the ability to support content choices and negotiate/compromise when needed
Take a proactive approach to improving existing copy, as well as develop governance guidelines for ensuring maintenance, and removal of outdated content
Manage and maintain copy decks from start to finish (including internal client revisions, legal/compliance feedback, technical updates, accessibility copy)
Requirements:
Bachelors’ Degree or Diploma in English, Digital Communications or similar
In-depth knowledge of digital/mobile and user experience
Experience in the Financial Institution digital space
Mobile and desktop application experience a plus
3+ years of experience writing content
Strategic project management skills & the ability to educate and gain sign-off from senior stakeholders
Experience executing a successful online customer experience through content
Strong communication skills and excellent writing and presentation skills; self-motivation and creativity
Resourceful self-starter who can analyze complex problems quickly and methodically
Ability to work remotely for the time-being due to COVID-19 barriers
Ability to work independently, with a disciplined and organized approach
Team player and relationship-builder, able to effectively work cross-functionally and gain consensus when needed
Must have a portfolio / samples of UX writing
Job Types: Full-time, Temporary
Pay: $40.00-$60.00 per hour
Benefits:
Flexible schedule
Work from home
Schedule:
8 hour shift
Monday to Friday
No weekends
Experience:
UX Design: 3 years (required)
Your key responsibilities:
Collaborating with design partners, product owners and the larger content team to ensure content supports and enhances the product to meet business objectives and drive bottom-line results
Being a leader in the content space, making strategic decisions as part of our cross-functional agile teams, from pitch and conceptual briefing to final copy and proofing
Create original web copy to motivate engagement and conversion, tailored to a Canadian audience
Develop carefully written short-form content to represent more complex actions
Present initial and final copy to stakeholders and demonstrate the ability to support content choices and negotiate/compromise when needed
Take a proactive approach to improving existing copy, as well as develop governance guidelines for ensuring maintenance, and removal of outdated content
Manage and maintain copy decks from start to finish (including internal client revisions, legal/compliance feedback, technical updates, accessibility copy)
Requirements:
Bachelors’ Degree or Diploma in English, Digital Communications or similar
In-depth knowledge of digital/mobile and user experience
Experience in the Financial Institution digital space
Mobile and desktop application experience a plus
3+ years of experience writing content
Strategic project management skills & the ability to educate and gain sign-off from senior stakeholders
Experience executing a successful online customer experience through content
Strong communication skills and excellent writing and presentation skills; self-motivation and creativity
Resourceful self-starter who can analyze complex problems quickly and methodically
Ability to work remotely for the time-being due to COVID-19 barriers
Ability to work independently, with a disciplined and organized approach
Team player and relationship-builder, able to effectively work cross-functionally and gain consensus when needed
Must have a portfolio / samples of UX writing
Job Types: Full-time, Temporary
Pay: $40.00-$60.00 per hour
Benefits:
Flexible schedule
Work from home
Schedule:
8 hour shift
Monday to Friday
No weekends
Experience:
UX Design: 3 years (required)
💡 Quick Summary
Seeking a career-building opportunity? The UX Content Strategist position is now open for candidates interested in the Customer Care sector. This role in Toronto offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.