Job Description
Essential Responsibilities:
• Empowered to resolve employee inquiries accurately and effectively
• Take inbound and make outbound calls to resolve employee inquiries
• Respond accurately to inquiries via an online tool
• Follow all established processes, policies, company guidelines and regulations
• Complete HR related transactions/activities adhering to company policy and guidelines
• Meet service level, quality and productivity metrics
Qualifications:
Minimum of two years of Customer Service experience is preferred.
Must be available to work flexible hours Monday through Friday from 8:00 am EST to 8:30 pm EST
(Must be able to work overtime and weekends as needed)
The successful candidate will have:
• Very strong verbal and written communication skills
• Customer Obsessed mindset
• Ability to multi-task in a fast paced environment and meet deadlines
• Ability to work under pressure and handle high volumes
• Active listening, probing and reading comprehension skills
• Possess strong analytical and math skills
• Strong interpersonal skills
• Ability to identify and resolve issues
• Be a self-starter
• Possess strong organizational skills with attention to detail
• Ability to troubleshoot effectively
• Comfortable with and able to quickly adapt to change
• Works with others collaboratively to integrate ideas and achieve common goals
• Proficiency with MS Office applications
• Strong desire to be part of a high performing team with upward mobility potential
• Empowered to resolve employee inquiries accurately and effectively
• Take inbound and make outbound calls to resolve employee inquiries
• Respond accurately to inquiries via an online tool
• Follow all established processes, policies, company guidelines and regulations
• Complete HR related transactions/activities adhering to company policy and guidelines
• Meet service level, quality and productivity metrics
Qualifications:
Minimum of two years of Customer Service experience is preferred.
Must be available to work flexible hours Monday through Friday from 8:00 am EST to 8:30 pm EST
(Must be able to work overtime and weekends as needed)
The successful candidate will have:
• Very strong verbal and written communication skills
• Customer Obsessed mindset
• Ability to multi-task in a fast paced environment and meet deadlines
• Ability to work under pressure and handle high volumes
• Active listening, probing and reading comprehension skills
• Possess strong analytical and math skills
• Strong interpersonal skills
• Ability to identify and resolve issues
• Be a self-starter
• Possess strong organizational skills with attention to detail
• Ability to troubleshoot effectively
• Comfortable with and able to quickly adapt to change
• Works with others collaboratively to integrate ideas and achieve common goals
• Proficiency with MS Office applications
• Strong desire to be part of a high performing team with upward mobility potential
💡 Quick Summary
Seeking a career-building opportunity? The Vacant Position for HR Employee Svc Spec position is now open for candidates interested in the Human Resource (HR) Jobs sector. This role in Bangalore offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Human Resource (HR) Jobs is a plus.
