Job Description
Job Description:
- Handling Of Outbound Calls Of Customers Regarding Card Control
- Clarifications & Queries On Transactions Declined Due To Card Control Not Enabled
- Renewal And Upgrade Customers For Welcome Call/Feature Enforcement
- Responding To Customers With The Resolution Within The Defined TATs
- Answering Customer Calls Within The Specified Call Answer Time
- Attempting To Delight The Customer By Striking A Relationship And Fulfilling Needs
- Call Back To Customers In Case Of Any Unresolved Queries Etc.
- Appropriately Escalating Cases To The Supervisor.
- Handling Of Outbound Calls Of Customers Regarding Card Control
- Clarifications & Queries On Transactions Declined Due To Card Control Not Enabled
- Renewal And Upgrade Customers For Welcome Call/Feature Enforcement
- Responding To Customers With The Resolution Within The Defined TATs
- Answering Customer Calls Within The Specified Call Answer Time
- Attempting To Delight The Customer By Striking A Relationship And Fulfilling Needs
- Call Back To Customers In Case Of Any Unresolved Queries Etc.
- Appropriately Escalating Cases To The Supervisor.
💡 Quick Summary
Seeking a career-building opportunity? The Virtual Care Officer position is now open for candidates interested in the Customer Care sector. This role in Jaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.