Job Description
Job Role includes, handling of inbound calls received from customers enquiring details of the product holdings, product or process related information. (for any / all products areas like Credit Cards, Bank A/Cs, Deposits, Loans, Depositories, Mutual Funds, Debit Cards, Prepaid & Forex Cards or any other Direct Banking related calls)
Enquiries & transactions related to the products availed by the customer.
Clarifications & queries on billing, payment confirmation, charges, EMI details, statement of account etc.
Handling requests such as Debit / Credit Card Pin, NetBanking Password, PIN / IPIN statement of account, Fixed Deposit advice etc.
Handling of financial transactions (currently Fixed Deposit opening, Demand Draft/ Managers Cheque requests, Funds transfer request as requested by customers.)
Responding to customers with the resolution within the defined TATs.
Process the requests as per defined process, while ensuring adherence to the customer authentication process.
Answering customer calls within the specified call answer time.
Adherence to the defined service delivery standards.
Accurate data capture of the request details (eg – Hotlisting and Other transactions) as instructed by the customer. Process adherence in respect of submission of the relative annexure to the supervisor for authentication / further action.
Accurate and complete data capture of the customer issues / complaints in the relative formats. Logging of the complaints in the system, as per the laid down process. Proper follow-up with the concerned department / branches for resolution and closure of the complaints.
Accurate hotlisting of the Debit/ Credit/ Prepaid cards, basis the card / account details provided by the customer
Enquiries & transactions related to the products availed by the customer.
Clarifications & queries on billing, payment confirmation, charges, EMI details, statement of account etc.
Handling requests such as Debit / Credit Card Pin, NetBanking Password, PIN / IPIN statement of account, Fixed Deposit advice etc.
Handling of financial transactions (currently Fixed Deposit opening, Demand Draft/ Managers Cheque requests, Funds transfer request as requested by customers.)
Responding to customers with the resolution within the defined TATs.
Process the requests as per defined process, while ensuring adherence to the customer authentication process.
Answering customer calls within the specified call answer time.
Adherence to the defined service delivery standards.
Accurate data capture of the request details (eg – Hotlisting and Other transactions) as instructed by the customer. Process adherence in respect of submission of the relative annexure to the supervisor for authentication / further action.
Accurate and complete data capture of the customer issues / complaints in the relative formats. Logging of the complaints in the system, as per the laid down process. Proper follow-up with the concerned department / branches for resolution and closure of the complaints.
Accurate hotlisting of the Debit/ Credit/ Prepaid cards, basis the card / account details provided by the customer
💡 Quick Summary
Seeking a career-building opportunity? The Virtual Care|Officer Customer Care | Asset | Chennai position is now open for candidates interested in the Customer Care sector. This role in Chennai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.