Virtual Reception and Intake Specialist (Hindi speaking)

Full job description
Position Overview:
You're Not Just a Voice—Be the Heart of a Law Firm Changing Lives Across Borders

Job Title: Reception & Intake Specialist (Hindi-Speaking)
Location: Remote
Schedule: 9:00 AM – 5:00 PM EST
Pay: $4/hour + Performance Bonuses
Position Type: Full-Time

Language Requirement: Hindi fluency required (Gujarati or Punjabi a plus)
Equipment: You must provide your own computer, headset, and high-speed internet.

Do you love helping people—but feel undervalued where you are?
You're great at calming people down. You're naturally warm, organized, and attentive to detail. You speak Hindi fluently, and maybe Gujarati or Punjabi too. You’ve worked in busy offices—legal or medical—and you know how to juggle incoming calls, structured workflows, and sensitive conversations. But let’s be honest...

You're tired of:
Being just a receptionist when you're clearly more
Cold, corporate environments that don't care about your growth
Confusing roles with no structure, training, or support
Bosses who only notice when something goes wrong
You're not just looking for another job.
You’re looking for a place where you can belong, grow, and be appreciated.

Welcome to Dalal & Mehta Law
We’re a fast-growing, fully remote Immigration Law Firm based in New Jersey, serving South Asian families and professionals across the globe.
Our motto is simple: “We are Together.”

We are proud to be the Top Family and Immigration Law firm in New Jersey.
✅ 5-Star Client Reviews – Hundreds of satisfied clients and successful case resolutions.
✅ Recognized by Leading Legal Associations – Active membership in top legal organizations.
✅ Multi-Lingual Legal Assistance – Providing services in multiple languages for diverse clients.

What You’ll Get From Us
Steady pay + Performance bonuses
Fully remote with supportive management
Room to grow in a fast-rising firm
Structured training, clear expectations, no micromanagement
❤️ A culture that honors your skills, voice, and language

When clients reach out to us, it’s not just a formality—it’s the first step in reuniting families, restoring hope, and rewriting futures.
That’s where YOU come in.

Your Role as Reception and Intake Specialist:
Be the first voice our clients hear—and the reason they feel at ease
Handle incoming calls and structured intake conversations (scripts and training provided)
Conduct 30-50 inbound and outbound calls per day.
Perform callbacks on leads/lead chasing.
Qualify leads, schedule consultations, and update our CRM (Lawmatics), ensuring it’s up to date.
Collaborate with the Intake and Sales team to ensure smooth handoffs
Administration duties
Balance empathy and efficiency with professionalism and care
✅ You’ll Love This Role If You Are...
Fluent in Hindi and English (Gujarati or Punjabi = major plus)
Highly organized and self-motivated—no hand-holding needed
Experienced (3–5 years) in a fast-paced customer-facing role
Proven experience managing a high volume of client-related calls, with a focus on issue resolution.
Tech-savvy (you’ve worked with CRMs, Microsoft Office, Zoom, etc.)
India-based and ready to work 9AM–5PM Eastern Standard Time